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This is our 3rd trip to Madina Club Resort and we felt we needed to be honest. 
We have just returned from the Medina Club Resort on Sat 8th June.
This is a lovely resort and good value for money but we felt while the reception staff were very friendly and always helpful day or night Unfortunately the bar staff were extremely rude and very disrespectful to the British people.
 The French were always given priority and served first, sometimes it was so obvious that it was horrible to see.
 What annoyed us was we all pay to be there so should all receive the same treatment no matter what nationality you were. 
The restaurant staff were always polite and friendly with good detail to service.
The pools were spotless and kept clean. The entertainment staff were brilliant and worked hard with a smile on their face all the time.
The hotel accommodations are looking old and in need of some repair especially the rooms, the air conditioning is requiring some maintenance along with some updating to the furniture and bathrooms. 
The cleaning staff work hard every day but they fell short on clean towels in the rooms as we had no
Towels for 4 days despite asking and had to use our pool towels for everything. 

While we love this hotel we feel it needs upgrading and some staff need to be brought in line to respect everyone and not just who they choose as this was not a nice thing to see. 

Thank you to the receptionist and serving team who really made our holiday great .  Thankyou

Honest review

I’ll start with the airport, it is a bit of a process and there is some queuing and questioning but it’s really not that bad but did take 1.5 hours to get through. Transfer time was really good. Check in was fast once at the hotel. There’s no need to bring towels, you pay a deposit of 100dihram p/towel which you get back. Hotel rooms are dated and basic but if you’re like us and not bothered about a few chip’s of paint you’ll be fine, it’s a base. The beds were very comfy. 
Some reviews have mentioned favouritism with the Moroccan/French and it was something we only experienced once or twice but was always served straight afterwards and staff were always polite. 
We’re quite adventurous eaters so for us food was never a problem and to be honest I think you should go out of your comfort zone because the food is worth it, the tajines are beautiful. If you have little eaters there are pizza/chips/pasta options. 
The entertainment staff are incredibly hard working, we didn’t participate as we just wanted to relax but watching how hard they work is worth a mention. 
Our last day was EID so it had a festival feel, it was extremely busy as alot of locals came to use the hotel but was still a great atmosphere.
Behind the hotel there are quad bikes and camel riding, you can arrange this with the hotel but if you speak through the fence with the guy he will pick you up at an arranged time and pick you up from the front of the hotel.
The journey home….if you have any issues with travelling ie any special assistance, get this sorted in advance as there is alot of hoops to go though and queueing, baggage scanning before you even enter the airport, queuing for check in, then queueing for passport control. This takes around 2.5 hours so don’t mess around getting to the airport. And DO NOT forget to print off your boarding pass for the journey home! 
All in all, we had a great time! Thank you Valeria Medina

Fantastic long weekend away

We are currently at the hotel. I have a very open mind when it comes to reading the reviews before I choose a hotel, simply because everyone has different tastes. We arrived at the hotel and was told to go and eat then return to reception to collect our keys after lunch. We got our keys block 9 and found our room. We went in a found a night worker asleep on our bed. My husband asked to have our room cleaned but was told it could be 7pm before it would be ready. We were eventually given a room in block 5 this room was lovely and beds are comfy.
There is a variety of food we always found something to eat,and so do the birds, occasionally in the restaurant. The floors could do with washing down every evening and so could the fool areas. They favoured the french when being served at the Bar.

Things your not told when you arrive.
Sun shades are available just ask at the pool.
Breakfast 7am
Lunch 12.30
Dinner 7.30
Snake times are 2.30 and 4.30.
Donuts are lovely at 4.30 cooked Infront of you.get a plate before you cue up.
Bar by the pool only serves beer and soft drinks,tea and coffee.
Take a travel mug and ask for drinks in them  as glasses are very small.
You can use sterling in the hotel.
There is a adults only pool behind the theatre but it's not all inclusive.
Mind the glazed tiles as they are slippy when wet.young girl hit her head.
Wine at lunch and evening meal just ask.

Will we come again: No

Mixed review

Very good all inclusive resort. Food was good, lots of choice. Room was clean with a nice balcony. Trips out available from the hotel and a regular cheap shuttle bus available to go to the centre of town to visit the souk. Grounds and pools were beautiful and entertainment provided of an evening.

Lovely all inclusive resort

Hi All, Not going to repeat what`s all ready been said, but have to advise you all in advance. 

RAK Airport is an absolute joke.4 hours from landing to outside. Passport Control Issues, and it is worse when you depart. PACK ALL your sun creams in the suite case, else they will be removed & destroy them.

==  ON RETURN, REMEMBER ==, Your boarding time is 30 minutes prior to depart.. this can not be done when you are in a line for 3 hours. Just get there a lot early, else you will miss your flight & it will be down to you to pay your way back..

We booked a 5*, but was given just 12 hours notice prior to flight,  they changed our hotel to here. we had no other choice or cancel.

This Is a good 3+ hotel
Had problems with room, was moved the next day.

95% of staff are great, the bar teams can be hit & miss

1. BRING A KETTLE, There is NO Tea/Coffee facilities in any rooms

2. You will not go hungry here, they do a wide spread all day, good standard for everyone.

3. Bring plastic large cups, they put drinks into small cups. Really..

Thats it for us for the hotel, All has been said here by everyone else.

4. If you want to do Dessert Quads, go to the small fence at the lower pool, and just wave, they will come over, Ask for Kareem, They have brand new machines, Just mention us Steve & Kim, Haggle a price,,  just DO NOT go to the quads on the main road, They are a rip off & there quads are dangerous.

Thanx you to all..

Enjoy your stay

Steve & Kim

3* Very Good

Located in the Palmeraie district in Marrakech, Club Madina - All Inclusive offers a garden and terrace. Majorelle Gardens is 6 km from the property. With area of 11 hectares in the Palmeraie Bab Atlas- road to Fez - Marrakech.  The set in a green park environmentally, traditions and local architecture with plantations (palm trees, olive trees, orange trees, pomegranate trees, roses and bougainvillea, etc.).The Madina is committed to environmental protection and sustainability,and adheres to dedicated agencies to provide friendly hospitality of our environment (Green Key, Travel life).

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Valeria Madina Resort