Select Room & Board Basis | Mercury Holidays

Product Details

General view

We stayed here for 4 nights, after seeing some of the reviews on here & taking into account the low price, I wasn’t expecting much, however, we were pleasantly surprised, yes, the room was basic, but it was clean. Cleaners come in daily to change the bedding and towels. We were told that the free WiFi only worked on the “terrasse” however, our room was close enough that we could easily access the WiFi from bed! 
The location is perfect, just a couple of minutes walk to the main square of Jemaa el-Fnaa and overlooking Koutoubia Mosque. 
The staff were really friendly and helpful, especially the manager of the Islane Activities & Excursions which is based in the lobby, we had pre-booked our trip with another company before leaving the UK, they were a little late collecting us and the manager from Islane excursions rang them for us to see what was happening, on our final day, our pre-booked transfer to the airport was also late, again, Islane activities saw us waiting and rang our transfer company to find out where they were! I want to go back to Marrakech at some point as there is so much more to see, I’ll definitely stay at Hotel Islane on my return & will be using Islane Activities for any trips I want to take. 

Perfect Location

The Hotel Islane entrance has a lobby where you can book excursions - stay away! My friend and I booked the €20 Ourika day tour where we were told we would be able to explore the waterfalls. There were 3 stops along the way where we were just forced to go into tourist shops and pressured to buy goods. At one stop we asked if we could go across the road to take photos of the view and the tour guide said ‘no, the stop here is this shop’ which we found very rude and inflexible as we would literally just be across the road. The ‘exploration of the waterfalls’ was also a medium difficulty hike )which you cannot and should not do unguided), that included climbing ropes. No one on our tour was warned about this, and although the guide (a different person to the driver) was very very helpful with making us feel more comfortable, it was still a very unnerving hike given the steep cliff drops that was a 3 hour round trip. By this point it was 3pm and many in the group had not had any food since the morning. We were then made to eat lunch at a restaurant which was rammed with all the day tourists, and served very average food. On the way back we were told we would arrive back in Marrakesh at 5pm, but the driver decided to inefficiently detour to all the resorts outside of central Marrakesh (even though we were very close to the city) so we didn’t arrive until 6:30pm. The driver didn’t even drop us off at a safe spot and was rushing myself and my friend out of the car saying they police are near’. Overall this was a very disappointing experience and we would definitely not book again.

DO NOT BOOK EXCURSIONS HERE

warey, as many poor reviews.
Location, brilliant
Rooms, serviced daily. 
Breakfast served with a smile. 
Excursion agent in foyer. 
Staff cheerful, friendly. 
Special thanks to Omar and mohamed
made us feel like family. Stay again, of course! 3

OASIS!

The hotel is basic, and desperately needs a bit of TLC. The noise in the corridors is totally excessive, banging doors (have they ever heard of a soft close door) the locks dont always work, keys with massive metal accessories on them meaning they bang against the lock, staff and guests shouting in the corridors, music from the bar underneath blaring till 2am. The floors are marble so any noise echo's all over and staff dont even attempt to keep the noise down, they also leave master keys on the floor and dirty washing in the corridors. 

The staff in the restaurant are lovely, and the breakfast is great (basic but plentiful).  The location is excellent . 

this hotel could be excellent but frankly right now its terrible.

noisy and just not very nice

I went to Sky Venisa with my friend, the waiter khalid was very friendly and Alladin was very friendly and helpful with helping us with where to go in Marrakech. The views from the bar are amazing and it’s so nice to sit up there and watch what’s going on around. Defo go here if you visit Marrakech!

Amazing aladdin 

The hotel is located in the city of Marrakech, in front of the Koutoubia Mosque and close to the medina and Djemaa el Fna square. There is a train station nearby and Menara Airport is about 3 km from the establishment. The family-friendly residence consists of a total of 40 rooms. Guests are welcomed to a number of in-house facilities, which include lift access and a TV lounge. They can choose to enjoy refreshments in the café and try a selection of Moroccan, Italian and other European dishes at the restaurant. Each of the rooms is decorated in a traditional Moroccan style and offers all amenities required for a pleasant stay.

North America

Canada

Escorted Tours

South East Asia

Philippines

Private Tours

Africa

Madagascar

Vietnam

Holidays

Escorted Rail Journeys

Europe

Malta

Namibia

East Asia

Taiwan

Indian Subcontinent

Bhutan

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Multi-Centres

Latin America

Costa Rica

Mongolia

Middle East

Dubai

Indian Ocean

Maldives

Mauritius

Kenya

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

South Africa

Cyprus

France

Indonesia

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Kerala

Chile

Nepal

Escorted Walking Tours

Ethiopia

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

India

Turkey

Tenerife

Madeira

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Egypt

Netherlands

Norway

Italy

Spain

Seychelles

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Caribbean

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Trip Type

Sort by

More Info (view all)

Islane