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I traveled to this property to celebrate my birthday which would be at midnight that evening. After traveling 10 hours by airline, then two hour taxi to resort, we were greeted by Sephra who was extremely rude throughout our interaction. She greeted us with “unfortunately the room you reserved (a Diamond Club ocean view swim-out) is unavailable so we will be providing you an ocean view room instead (standard room).” She then requested payment of the same amount although the room type is lower-tiered. She continued to have sly remarks and short responses further aggravating the situation. According to Marriott policy, if accommodations are unavailable, compensation must be offered, they only offered one day in the cabana at the pool which I declined because I no longer desired to stay for my original duration. Yet, I had to take the room for the night because it was late and there was no internet so I could not look for another property. 

While still checking in, another disabled guest came to complain of his room leaking which is also why we were denied our accommodations.

The room had a dirty floor and no wash cloths. 

The steakhouse feels like you’re in a basement, a little claustrophobic, but the food and server were good. 

Most staff are not as friendly or welcoming to darker-toned guests as they are to the white guests, as we witnessed many times the lobby bartenders pass those guest to serve the white guests. This was shocking because the bartenders were all  darker-toned as well; assumption of tipping could be the cause of this. 

The sports bar was great, staff and DJ. Only reason why I’d give a 3/10 to the property.

The room service was terrible! We spoke to Karina twice and it took over 2 hours to receive the food. Once received, the fruit were old, and the sandwich was cold. 

Our room keys did not work because of supposed power outage, so everytime we needed to enter our room, we had to walk from the Hideaway to the Royalton main lobby to request for security to meet us at our room to open the door. 

I decided to leave the next morning to check the regional airport for flights to the Royalton in Antigua. My plan was to book tickets then return to gather my friend and belongings. Unfortunately, it took over an hour at the airport due to them closing for a brief, so I called my friend to get my receipt and head to the airport. This is when it became another nightmare! They escorted my friend to guest services and demanded payment for the room. After going back and forward explaining that not only was my card on the room, but Marriott confirmed payment, they held her hostage until she agreed to pay! They charged her card $1,242 FOR ONE terrible night!!! They gave no receipt or print out for the charge either. I’ve contacted this property, and even the GM Sabine stands behind her staff and these practices! They have yet to address nor refund any portion of the egregious charge to my friend! 

I paid almost $700 to leave that terrible place and go to Antigua where from the gate, the entire staff were so friendly and welcoming. My entire experience was to the standard you’d expect from a luxury brand. 

This place is TRASH compared to other Royalton properties and it’s a reflection of pour management! I can’t believe it’s an Autograph Collection property! I recommend Royalton Chic Antigua 10/10 vs this property which was at best 3/10!

Travelers Beware!

Had a great time at the resort.  Stayed on the Hideaway side without kids.  Treyvon and Lance were great as our butlers for our time there.  They were definitely a highlight for the duration.  Also if you get a chance to book the sunset dinner on the beach with Chef Keith, and servers Sacha and Rochelle, you will not be disappointed.   We set our time at 630pm and the sun was setting.  Absolutely perfect meal.  The rooms were quiet on our side.   The resort was active all day and the staff was really pleasant and accommodating.

Will come back and get the swim out.

We stayed at the Hideaway Royalton St Lucia Diamond Club and had a Swim Out room May/June 2024. We had read some disapointing reviews but can honestly say we were more than happy with the hotel. Yes there were some minor repairs that needed doing but you are in the Caribbean and their five star is not the same as a five star in the UK. 

Our butlers were Giliane and Fabian and they could not do enough for us so a big thank you to them for their excellent service.  They booked our evening meals and accomodated any changes we wished to make. If we needed more wine or champagne in the room just a message to them and  they would bring it along to us. When we had to leave the hotel they organised a golf buggy to take us and our luggage up to the main reception so thank you again Giliane and Fabian. 

Our room was cleaned daily and we were never withoug towels and wash cloths as some people have said they were. My only one comment would be that the outside terrace was not swept regularly and as we had an end room 1010 with a larger terrace and small garden the falling leaves were an issue. As the terrace was shady in the morning we used to spend mornings on the beach and afternoons in our swim out when the sun had come round. The only problem with room 1010 was as it was by the service road you did get some occasional noise.

The resturants we all lovely our favourite was Tex Mex and breakfast at Dorados. We went to the main buffet resturant a few times and can honestly say it was  one of the best all inclusive buffet we have been to.  

Would we go back yes in a heart beat.

Hideaway Diamond Club fantastic holiday

the perfect honeymoon destination, we really enjoyed our stay and can't say anything negative about the service we received it really was brilliant and would definitely recommend and return ourselves.

The food was great with a huge choice across the restaurants and the buffet.

The staff were all very pleasant and helpful and created a very fun atmosphere especially at the hideaway bar.

We did the culinary experience which was excellent Jedi, Sacha and the rest of the staff really went above board. 

We had a similar great experience on the beach dining with a wonderful romantic setting, lovely food and great service from Lucas and Sacha and the rest of the staff.

The hotel was modern, clean and very impressive and the level of service from the staff was always appreciated.

This was particularly evident from Victor in guest services who made special efforts to ship my mobile phone back to England after I had left it in a taxi on the way to the airport.

Honeymooners

We stayed at the hideaway was the best 2 weeks. From our room staff the food the pool could not fault. The entertainment each night was amazing. Pool was clean plenty of sun beds and you could get at any time of the day. Food was plentiful was always hot very clean restaurants. Staff were friendly helpful always happy. Will definitely be back. The sea was lovely and warm with plenty of fish swimming around you. The only negative was that if you needed water at the pool you had to go to the reception area to get which meant you had to dry off get dressed to collect. Where it would be helpful if the bars had water or some kind of dispenser to fill up bottles.

Friends holiday

Palm-lined beaches majestic mountains and breathtaking waterfalls await in the exotic Caribbean destination of Saint Lucia. Discover the best of all-inclusive resorts in Saint Lucia at the adults only Hideaway at Royalton Saint Lucia Resort and Spa/ Guests ages 18 and up can look forward to gourmet cuisine and artfully prepared cocktails in a modern resort setting located in a tropical paradise/ Discerning travelers can take advantage of Royaltons All-In Luxury concept offering reservation-free world-class dining and endless entertainment including daily water sports fitness programs yoga on the beach mixology classes beside the pool and sunset champagne toasts/ Hideaway guests will enjoy a separate hotel check-in area and full access to the wider Royalton Saint Lucia Resort and Spas amenities restaurants bars and the world-class Royal Spa/

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Hideaway at Royalton Saint Lucia