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From the moment we arrived until the day we departed everyone was friendly, happy walked around with a smile on their face. The resort was beautiful. From our apartment the view was amazing, the room was outstanding. Clean and tidy, our bar was always relished on a regular basis, our butler Fabian and Gillane was on point any queries anything we was not happy with they was there to make it right. They always came out to look for us when we was chilling at the beach, we had daily what’s app chats, they where outstanding. So to our butlers we thank you so much for all the service you both provided. To Jefferson, Helon,Hilton, Slim, Tanya, all the staff on the beach working the bar preparing the food it was just amazing. Jefferson was outstanding and also Helon always checking up on us having our drinks ready . I was so Impressed with all of them they went all out . Tanya thank you for sorting out our room and making our holiday extra special. Big thank you for Helen who was in charge of our cabana which we had for the day with our guest , they all said you was outstanding happy go lucky and you made them feel so welcomed and you accommodated each one of them.

It was fantastic .

The resort was really nice and very quiet which made the pools, beach and kids area even better. There's only a few shops so be prepared to go into the city to purchase souvenirs or any items like that.  

The restaurants were average, we ate at 4 of them (Italian, Steakhouse, Tex-Mex & Japanese) by far the best one was the Japanese one.  

We paid extra for the Diamond Club and let me just say by doing that, it was a complete waste of our money.  
The rooms were a good size, housekeeping was amazing and so friendly!
Aside from the  exclusive pool and beach area it was not worth the money.  
The pool bar/mini restaurant was decent.  Jefferson was an amazing bartender. 
But aside from that we had to go to the bar ourselves and order drinks/food.  When you approached this specific area there could be up to 7 (YES 7) employees just standing around talking amongst themselves.  We would then have to say something to them about wanting food/drink and they acted like we were putting them out by interrupting their conversation(s).  This just didn't happen to us, it was everyone that was in the Diamond Club pool/beach area the entire time we were there.  The employees are supposed to walk around and get your food/drink orders but sadly this was not done either.  
Our butlers (we had 2 because of the shift changes) did pretty much nothing for us. We were celebrating an anniversary and birthday and they were supposed to do something special, they didn't.  They never offered up any special services for us, didn't go over anything with us or help us in any way.  We didn't meet our second butler til 6pm the following day because he couldn't find us?!?! We literally sat at the pool the entire day that day and there were 20 people total in that area (Diamond Club)
We had to do everything ourselves which was very disappointing since we paid for the extra services.  

If you are a drinker, fair warning, Only ONE bar (Mix) and the Scores the sports bar is open after 545pm very day.  ALL other bars close at 545pm (yes even the Diamond Club bar) So be prepared to wait for your drinks at the bar.

The roads to get to the resort are incredibly curvy so if you get car sick I would advise you to take some medication before having to take the roads to and from the resort/airport.

An okay stay

This was possibly the best holiday that I have ever had,  The hotel was excellent and clean and the staff were all friendly and helpful and polite.  The food was great - such a huge choice at the buffet and good quality, plus there are other specialist restaurants (Calypso, Italian, Tex-Mex, Japanese and Steakhouse).  The omelette cook at the buffet is the most happy and positive person I have ever met.
I just read another review which says that the bars at the hotel, except one, close at 5.45pm.  That isn't correct, I drank in the pool bar until it was time for dinner (soft drinks because it was so hot). The Martini Bar (which sells beer, wine, spirits and everything else) was open all night, as well as the Sports Bar.
The only downside is the two hour bus ride to the hotel, but that was instantly forgotten.

A fantastic holiday

Luxury Resort? More like LAST resort.
Terrible experience over 5 days/nights. TL;DR: service is abysmal/worst I’ve ever experienced, food sucks, rooms are filthy, amenities are like lipstick on a pig, only positive is nice pool areas overlooking the private beach. Also the resort is NOT non-smoking – we had a 2 yr old with us and there were no separate smoking areas, so anyone smoking could do so freely anywhere in the resort...disgusting and unsanitary! Cannot recommend to anyone.
Service
0/5. Absolutely terrible service for a “luxury resort”. Employees are disinterested and look like they hate working there. Staff is not organized or ready to help and they run out of basic things constantly. At restaurants, we were seated at tables repeatedly with no napkins or silverware, once or twice is ok, but over and over, almost every single meal, we had to chase people to get basic items to eat. They looked at our asks as if we were inconveniencing them. Absurd responses: We asked for a napkin: “I’m not sure if we have any extra”. You don’t have extra napkins?! At the breakfast buffet, they came around to ask for tea or coffee and on 3/5 days they just repeatedly forgot to bring our tea. Coffee shop, got a coffee, asked for a lid, response was “we don’t have any”. Next day, got another coffee, got a
cup with a lid…
The first day we arrived, the kiddie pool was closed for maintenance. When we asked if there was an ETA on when maintenance would be done, “I’m not sure”. How long has it been closed? “I’m not sure”. On Day 2 the elevator in Building 4 broke. When we asked about ETA on a fix “I’m not sure”. The amount of times I heard “I’m not sure” with no follow up from different staff members was extremely disappointing. It’s fine if you don’t know. Maybe say “I’m not sure, let me see if I can find out for you”. No one is interested in helping.
Pool closes at 6pm (dumb in itself), last call at swim up bar was supposedly at 5:40 (we didn’t know this). We asked for a couple beers at 5:45, the bartender let out a huge sigh and dropped his head as if we were piling on to a terrible day for him. He said last call was at 5:40 (5 minutes ago?!) and that he “guesses” he can grab them for us. This attitude was
par for the course. These folks have not been trained on the definition of customer service.
Food/Quality
2/5. Food was way below average even for all inclusive. Some places it was just plain terrible. NO kids menus at any restaurant. NO kids cups or even straws. Not family friendly at all. My cousin was harassed by a waiter at the Calypso restaurant. He made inappropriate comments to her throughout the dinner and even asked her “have you ever been with a black man from St. Lucia”. Terrible behavior from an employee.
Rooms/Housekeeping/Amenities
1/5. Our room was gross. See pictures. There were blood stains on the curtains. The bathroom floor was not cleaned. The couch was filthy. Sheets were replaced with dirty ones multiple times. Same with towels. Worst of all is that the room constantly smelled like mildew/mold. The only positive of the room was 2 shower heads in the shower.
We ran out of toilet paper in the room and housekeeping left a note around 10am saying they ran out they will bring it soon. I thought they meant they didn’t have any left on their cart or something and were running somewhere else to get it. 2 hours later still no TP. I call the front desk. 4 hours later, they still don’t have TP. Did you run our toilet paper on the entire facility?? My wife is pregnant and we couldn’t use our own bathroom for more than 4 hours.
Spa – Massage was good, but we were rushed in and out. After the massage was done and my wife and I are covered in oil, they told us to put our clothes back on (robes would be normal here, they didn't have any apparently) and walked us to the showers. The mens showers were disgusting. All had piles of USED towels on the bench and floor.
Heavily dissatisfied. We made the most of our vacation because we were with family, but it feels like we wasted a lot of money on a terrible experience.

Horrible all around

I recently stayed at the Royalton St. Lucia and have mixed feelings about my experience. While the resort itself is undeniably beautiful, the customer service left much to be desired. However, I would like to highlight some exceptional staff members who went above and beyond to make my stay enjoyable.

Abigail at the front desk was fantastic. She checked us in smoothly and helped resolve a minor issue in my room promptly. On the beachfront, Azurie (I hope I spelled his name correctly) provided extraordinary service, regularly checking on us to see if we needed anything. Trevon, McWayne, Portia, and Samanthia, servers at the resort's various restaurants, were all amazing. They were attentive, and friendly, and ensured we had a wonderful dining experience. Special mention goes to Ike and Clint, chefs at Zen, who prepared delicious meals and entertained us throughout, making our dining experience memorable.

McWayne and Portia at the Buffet ensured we had everything we needed in a timely fashion and always with a smile. Tana in the concierge office and Daniel in food and beverage were instrumental in resolving a customer service concern and getting my vacation back on track.

Despite these positive experiences, several issues detracted from the overall experience. For example, we had to wait an inordinate amount of time for towels, washcloths, and hand towels to be delivered to our room. After calling five times over two hours, the towels were finally delivered, but they were damp. 

On another occasion, after returning from an excursion, I was told I couldn't have a beverage from a table full of drinks in the main lobby because it was only for arriving guests. It seemed to offer a beverage as we returned from an all-day excursion was not an outlandish request. Making it difficult seemed inappropriate and frustrating, especially as I wasn't offered a beverage at check-in either.

There was another occasion when I needed assistance from the front desk. I called housekeeping, concierge, and the front desk, but no one answered in any of these areas after 10 rings over a 45-minute time frame. (I believe the time was between 4 PM and 5 PM).  I ultimately had to call room service to get someone to answer the phone and connect me to the front desk. While I understand that staff members need to step away from time to time, it would be helpful to have a backup system where another department in the hotel takes calls. At a minimum, the hotel desk should be covered to respond to phone calls in a timely manner. Options such as voicemail or a backup system during busy times, like multiple check-ins or check-outs, should be in place.

Additionally, I noticed that many employees looked incredibly unhappy/grumpy, did not greet customers, and often avoided eye contact when approached. This created an unwelcoming atmosphere that detracted from the overall experience.

Housekeeping was also inconsistent. One day, after daily housekeeping, our towels weren't replaced. Instead of addressing the issue, the staff questioned if I had the "do not disturb" sign on my door. At the buffet, we waited over 15 minutes for water and hot tea with no acknowledgment or apologies from the servers. Beverage service on the beach was inconsistent as well; while staff did bring beverages if you could catch someone, I often had to walk to the bar to get drinks myself.

The room was bright and cheery, but I noticed some areas that needed updating and deep cleaning, such as a large dark stain on the curtains by the balcony. On a positive note, the nightly entertainment was enjoyable.

Overall, while the food was great with plenty of options and the resort itself was beautiful, the service issues significantly impacted my experience. I believe senior staff is addressing these service issues. I look forward to returning soon with improvements in place from the service perspective. For now, my rating stands at 3 stars.

Beautiful Resort with Room for Service Improvement

Palm-lined beaches majestic mountains and breathtaking waterfalls await in the exotic Caribbean destination of Saint Lucia. Nestled in the lush landscapes of St Lucia the all inclusive Royalton Saint Lucia Resort and Spa invites guests to vacation in an upscale environment in style and comfort- Offering modern facilities friendly staff fascinating local culture and world class cuisine guests can look forward to the best of all inclusive resorts in Saint Lucia with Royaltons All In Luxury concept- Ideal for travelers of all ages this resort features three distinct sections including a family friendly area a Diamond Club section for a higher level of service with exclusive pool beach and dining areas and Hideaway an adults only oasis- Treat the whole family to a vacation where everyone will find something to keep them entertained-

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Royalton Saint Lucia An Autograph Collection Resort