Select Room & Board Basis | Mercury Holidays

Product Details

General view

Sensationell breakfast, wonderful Hotel.
Especially I want to mention the Lady of the breakfast area "Anka". She speaks fluently German and ist so warm and friendly.
The rooms are very stilisch and modern very Clean. Soft bed, I slept Like a stone.

Wonderful stay

Great location, very professional staff helped us with all extra inquiries we had. Rooms were very clean. Food was the best part, really amazing, it was so good that we dined out less than we planned. Location was really amazing, near most interesting attractions in Zagreb.

Great Location!

Summary: Very bad experience across departments and rooms. Makes me think to abandon Mariott brand altogether. 

Location: Good , 15 -20 min walk to the city centre, or, 4-5 Euro by Uber
Facilities: It has a swimming pool, sauna. But, no spa, no  jacuzzi .
Rooms: A lot of smell in almost all the rooms( We checked 6 rooms, stayed in 2 if them)
We had given a request for a Suite with partition at the time of booking . On check in, the staff at the reception confirmed the same, however,  when we checked in, it was not the case. On talking to the reception,  we were told that there was a miscommunication between the reception and housekeeping. 
We had to change the room .
The AC was not functioning properly, and, the AC technician came, but did not understand English, and, left it unattended. The glass partition On the tub was not stable, and, the water seeped from under it to the whole bathroom. Again, the complaint didn't solve the problem. 

We again checked 3 rooms( of course all had the smell), but, had to change anyways!!( Due to AC and bathroom).
In the new room, smell was there, AC was making a lot of noise.On complaining, the technician said, it can't be fixed, and, we need to have the fan on the lowest speed!!

Staff: The staff appeared to be working reluctantly( Reception, breakfast,Bell boys..etc) . There were only 2 staff who were good...one on the wellness/ swimming pool section, and, one short girl ar the reception ( trainee) who helped us with concierge servicesas well. There was no concierge.,and, the other girl was not interested in telling anything! 
In all, the staff was not polite, lacked HR training, appeared reluctant to work.

Breakfast: Very limited options . Rather least amongst the 5 hotels across CROATIA that we stayed in! The staff at Breakfast was rude too!



3 star hotel in the name of a 5 star

The hotel was centrally located. The room was clean and comfortable. Staff was friendly and attentive to our needs. We enjoyed the breakfast and it was especially enjoyable speaking with our hostess, Anka. Overall a very pleasant experience.

Sheraton Zagreb Hotel

This hotel is centrally located fairly closed to the Old Town.  Check-in was typically for most hotels in the sense that it was quick and efficient.

The next morning as I went for breakfast I was greeted by a very friendly Tamara. This was to be typical of the excellent customer service by most people at Tomassino restaurant. 

Here are some people who would smile and offer to assist for my allergies. They went out to create a great experience every morning which has been much appreciated.  They are Josip and Charlie who answered all my questions and made special meals for me, Gilbert and Monika smiling and asking me if I needed anything and was attentive to all the guest having their breakfast. Then there was Dragiga and Charlie again who made every guest feel that they were special. This was what I would call the golden standard.

Thank you so much for making my stay a great one

Rise and Shine to a Great Morning

This establishment offers guests comfortable accommodation and a wonderful starting point for those who would like to explore Croatia. The wonderful hotel is proud of its rich history. The building dates back to the Austro-Hungarian era.  The hotel cherishes the charm and ambience of the time, but has been recently refurbished and provided with modern amenities needed to ensure a pleasant stay. The property boasts a beautiful location with plentifully gardens and thriving pedestrian boulevards of shops, cafes and restaurants. The beach is just 150 m away making it easy for guest to enjoy various water sports in the summer months. Dubrovnik Old Town is only 3 km away and is easily reached via public transport.

North America

Canada

Escorted Tours

South East Asia

Philippines

Private Tours

Africa

Madagascar

Vietnam

Holidays

Escorted Rail Journeys

Europe

Malta

Namibia

East Asia

Taiwan

Indian Subcontinent

Bhutan

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Multi-Centres

Latin America

Costa Rica

Mongolia

Middle East

Dubai

Indian Ocean

Maldives

Mauritius

Kenya

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

South Africa

Cyprus

France

Indonesia

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Kerala

Chile

Nepal

Escorted Walking Tours

Ethiopia

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

India

Turkey

Tenerife

Madeira

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Egypt

Netherlands

Norway

Italy

Spain

Seychelles

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Caribbean

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Trip Type

Sort by

More Info (view all)

Zagreb