Select Room & Board Basis | Mercury Holidays

Product Details

Pool

The room was full of little ants, they were everywhere, even in the beds and on the walls. The ants were there allready when we arrived. Also a giant cockroach in the apartment, we had to kill it ourselves, because the lady Who came to spray the bugs was also scared of the roach. The room was very worn out, there were no cleaning supplies. The pool was good and staff was kind. Location of the hotel was very nice. 

Nice staff, good location, rooms need renovation

The hotel does not deserve 4 stars, maybe 2.
Its pluses:
- beachfront location
- helpful staff
-large apartments
- lots of sun loungers by the pool and on the grass
There are so many disadvantages that I do not know if they can all be replaced:
-food, horrible, especially breakfast. The quality of the products is tragic. Dinners are okay, but our stomachs always hurt
- the hotel is old and run down and dirty
- ants and cockroaches in the rooms
- incomplete equipment, you still have to ask for something because it is missing (kettle, hair dryer, duvets, towels, coffee machine elements, etc.)
-cleaning probably every 2 days, unfortunately not very effective (sand, feathers, lint on the balcony, ashtray not emptied)
-WC between the sink and the shower cabin - rather for slim people, because someone who is overweight might not fit.
-bar by the pool tasteless drinks, waiting for food for over an hour (you have to pay for it as there is no allinclusive).

In general, some unpleasant surprises every day.
After 3 days we changed the room because there was a broken generator on the roof and it was very loud at different times. One night, it turned on at 11:00 PM and turned off at 8:00 AM. The noise was like a helicopter landing on the roof.
The air conditioning smelled bad, the fear was being turned on.
I understand it's a cheap hotel, but cheap doesn't have to be awful. I do not recommend

Not 4*

We arrived at the Callisto Holiday Village (note the hotel has since changed its name to MarisMare Apartments)  Ayia Napa on our arrival date, from that point on our holiday took a downward spiral due to extremely poor and dangerous conditions, which were a hazard to the Health and Safety of my family.

Room:
Overall comments 
•	Poor upkeep of the rooms, lack of care and attention when decorating and cleaning. This is evidenced in the photos attached, where the paint is seen going over the tiled skirting, plug sockets, paint spatter on the pullout sofa bed and rust on the handles of the bathroom drawers 
•	The rooms were tired and very dated
•	Ants were coming out of the plug sockets, crawling up and around the wall to behind the wall art
•	No hangers in the wardrobes
•	The room was infested with ants
•	The general fixtures and fittings, such as lighting, were also installed to a poor standard and care
•	When our room was cleaned (ground floor room 1602), the maids/cleaners left our room unsecured. Our patio doors were left unlocked, meaning they could be opened from the outside quite easily. This was a huge security and safety concern for me. If we hadn’t checked the doors then potentially, we would have been sleeping with them unlocked putting my family at risk of intruders or of our belongings being stolen. 

Kitchenette
•	No Kettle
•	There was only 1 teacup, 2 glasses and 3 bowls. Given that we were self-catering there was not enough crockery for me to cater for my family of 4
•	I went to put the box of cereal away and it was then that I noticed that the cereal box was infested with ants. Can you imagine my disgust when I realised that my daughter was already halfway through a bowl of this cereal and therefore had consumed Ants! As a parent I felt horrid that we hadn’t checked this, never in my time in Cyprus have I not been able to keep a box of cereal in a cupboard and the fridge is not big enough to store such items
•	Ants around the base of the worktop grill/oven. This was never used by us and seemed to show quite a bit of rust and dirt

Bed
•	We were concerned that our 12yr and 15yr children had to share a double bed, especially as they are of the opposite sex
•	The bed was absolutely disgusting, poor condition, lots of thick brown stains, it looks like stain had been painted on
•	The mattress toppers were poor, to the point they were literally just extra blankets
•	The bedframe for the sofa bed was also rusty, bent and broken
•	The sofa bed was also covered in paint spatters

Bathroom
•	Looked grotty, dirty and the grout was all stained
•	The drawers had rust over the handles
•	Several times the toilet flushed but did not empty, it took several flushes to try and get this to work 
•	When the toilet wouldn’t empty, it caused the kitchen sink not to drain, resulting in water bubbling through the kitchen sink plug hole.

I went to reception on the Thursday to advise that we had no kettle, not enough cups/glasses and no hangers. They advised this would be added to a list, but they wouldn’t be provided until Friday morning when the maids did their rounds. By Friday PM these still hadn’t been provided, so my husband went to reception to chase this up. The receptionist rudely responded with ‘You should ask for these in the morning’, my husband explained that we asked for them on Thursday and still had not received them. Once again, they added it to a list. As a result, only the kettle was provided later that day however not the other items.

Site 
•	Signage to blocks very poor making it difficult to find your way around the vast site
•	Lighting on the footpaths was poor to non-existent in several areas. This meant when we came back to the hotel in the evening we couldn’t see where we were walking, couldn’t see if anyone else was around making us feel very unsafe
•	Towels thrown on the bushes around the site
•	Footpaths covered in running water due to pipes not pointing to the gardens correctly or pipes were broken 
•	The toilets upstairs in the main foyer had holes in the floor, wall and also huge cracks in the walls

Pool 
•	Unless you woke up before 6.30am you had zero chance of getting a sunbed. 
•	Sunbeds were all taken with guests reserving them with their towels but then not occupying them until gone 10am or later
•	Pool was absolutely disgusting! It had an excessive amount of black and green algae growing in it. These algae could be seen around the rocks in the pool, especially in the volleyball pool 
•	Around the outside of the smaller pool where the it met the main pool, the rocks were also covered in algae
•	The rocks around the volleyball pool were broken, had holes in them showing the hollow centres and had sharp ages
•	The grates around the pool were filthy with black and green mould
•	Children’s pool slide had mould on the steps
•	Algae on all the grout at the bottom of the pool and around the edge of the pool 
•	Black and green algae floating around in the pool
•	The pool ladies toilets were both closed, they had out of order signs on the doors however, no signs as to where the next nearest toilets were. This resulted in some guests were using the toilets anyway
•	The pool showers also didn’t fully work, they only dripped water.  The only one that provided any use was the foot shower. This meant that you couldn’t clean yourself before and after using the pool.

Internet Research supporting my concerns:
‘Is it safe to swim in a pool with algae? Whether mild or severe, it isn't recommended. Significant amounts of swimming pool algae welcome a breeding ground of harmful bacteria that feed on algae. These bacteria pose health risks to swimmers, most commonly resulting in a skin rash’

‘Black algae: This type of algae grows on localized pool surfaces such a wall or in the deep end. If you find it around obstacles such as the pool’s stairs, corners, and steps, it’s likely due to poor circulation and poor sanitization’

We moved rooms due to the issues found

New Room
•	The plug sockets were unsafe as the switches were not sitting in the sockets and couldn’t be switched off 
•	Toilet roll holder stopped the toilet seat being opened and closed, we had to take the toilet roll off the holder to open and close the toilet and even then, it still caught
•	There was no kettle in this room, so ended up taking the kettle from our previous room
•	There were no hangers in the wardrobe
•	My son had a shower, despite the water being on a cold setting, a surge of hot water came through which scolded his back. 
•	The shower tray didn’t drain quick enough whilst having a shower, which meant we had to keep turning the shower off to allow it to drain so to avoid flooding the bathroom.

We have been coming to Cyprus, Ayia Napa for 20years. We have stopped in an array of hotels, but I can honestly say, we have never stopped in one as bad as this. This is the first time that I have ever wanted to leave a hotel and go home. Our holiday was ruined 

We are in a hotel which has been advertised as a Holiday Village, suitable for families however, the hotel was far from this. The hotel was full of party goers which woke us up at 3.30am, 4.40am and 6.30am. Drinking, swearing and being loud around the pool during the day. There was an altercation in the pool one day. Management came out and told the man to stop it, didn’t ask the man to leave the pool, or to stop drinking etc – that was it. 

Advised that the Kids club would be open during our stay however, it was noted that others guests were advised this will be closed for the duration of the season

To summarise I feel that this hotel is inadequate, I am shocked that it is still showing on the holiday companies’ website for bookings. I normally take trip advisor reviews with a pinch of salt but in this case, I strongly recommend you read the reviews about this hotel. I also noticed that reading these reviews that it was ‘normal’ for people to be moved rooms several times, some up to 4 times, due to issues with the rooms at this hotel. Our holiday was ruined by the issues we had with this hotel resulting in us checking out and seeking alternate accommodation

Horrendous - Avoid!

Apartment exactly what we needed. 
Air conditioned and spacious 
Fully equipped kitchen
Could hear no noise in the evenings. 
Amazing location 

Really friendly and helpful staff. Manager Christof was especially helpful when our luggage was left in London! Thanks so much! Will definitely stay here again. 

Amazing location 

I would say this hotel is not 4 star. It was really dirty and to be honest the staff people were horrible. I greet the hostess who was the only one who wanted to help us. The young chick greeted us with a smile at every meal, even though she was briefly in Cyprus, helped us look for interesting attractions outside this tragic hotel. A lot of problems with the service that seemed to have a problem with helping us. Not working air conditioning in the rooms, a nasty manager and very unhelpful receptionists. Panthea Holiday willage is the worst thing we could live in Cyprus. I recommend paying extra for a good hotel. 

Panthea Holiday willage is horrible

This newly refurbished property is situated 25 minutes' walk from the Square in Ayia Napa town. The hotel is surrounded by beautiful gardens which provide privacy to the apartments, yet stunning sea views can be enjoyed from some of the rooms. The complex is located very close to a rocky beach, although Sandy Bay is reachable within approximately a 200 m stroll. It is a family- friendly hotel with an ideal atmosphere for holidays with children.

North America

Canada

Escorted Tours

South East Asia

Philippines

Private Tours

Africa

Madagascar

Vietnam

Holidays

Escorted Rail Journeys

Europe

Malta

Namibia

East Asia

Taiwan

Indian Subcontinent

Bhutan

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Multi-Centres

Latin America

Costa Rica

Mongolia

Middle East

Dubai

Indian Ocean

Maldives

Mauritius

Kenya

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

South Africa

Cyprus

France

Indonesia

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Kerala

Chile

Nepal

Escorted Walking Tours

Ethiopia

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

India

Turkey

Tenerife

Madeira

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Egypt

Netherlands

Norway

Italy

Spain

Seychelles

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Caribbean

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Trip Type

Sort by

More Info (view all)

Callisto Holiday Village