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General view

The hotel has a beautiful view but is definitely not a 5 star hotel… 
The breakfast is very very poor, there is almost no variety and everything is very limited. When certain foods finish, many times they are not refilled or replaced unless we spoke with someone from the hotel. 
We wanted to drink an expresso and were very shocked when told that that wasn’t available because it was paid.
We booked as a couple and the bed was basically two small beds stuck together, no big bed as seen on the pictures on the website. Also these beds were very worn out and in need of change. 
There’s no tea or coffee facility inside the rooms, the fridge doesn’t work and also no bathrobes, which are very basic and always present at other 5 star hotels.
The jacuzzi was out of service and the other pools are very cold, including the interior pool.
The Wi-Fi is horrible, almost no Wi-Fi in our room, and other areas of the hotel such as breakfast area, contrary to what is said on the website.

A different 5 star hotel experience…

A great place to spend 1-2 nights in Funchal, if you have a car to get into town.   It has a beautiful garden, a lovely terrace overlooking Funchal, the rooms are large with a balcony, they’re clean, the breakfast is perfectly good.   Having read reviews here I was a bit nervous about what I’d find.   Two things are noticeable and odd, it’s a relatively large hotel, but it seems hardly anyone is there (including v few staff), and yes, it’s probably due a make-over of paint.  But honestly for the price we paid, and the one night we stayed, it was a really great deal, with excellent views, a swimming pool, a comfortable nights sleep and a pleasant breakfast.  An ideal landing spot before heading out into the rest of the island.

Great for 1-2 nights

Disappointing overall. Not even close to 5 star hotel, prior reviews pretty accurate. 

Broken air conditioning- was told only some rooms had it (not sure if that was because a piece of hotel wasn’t equipped to have AC or if it was just broken in some parts). Slept with window wide open but without a breeze it was still way too hot to sleep this time of year. Tried sleeping with hair all wet AND wet towels and still had terrible nights of sleep. 

Pretty bad breakfast buffet. I was literally chastised by a server for taking a couple of their mini croissants with me - even though restaurant was not open for lunch or dinner and I didn’t eat anything while seated except eggs and coffee. That would never ever happen at a 5 star hotel.  Or honestly even a 4 star hotel, which I don’t believe this hotel even came close to. I travel literally all the time and rarely have such a negative experience (and I also have pretty reasonable expectations)!

Not worth it, great views but you can get those anywhere else in madeira

this hotel should not be advertising five stars . because the conditions the room give it to me  was very poor dirty and old carpet . And curtains, dirty and broken and old the walls was crock everywhere . The bathroom was dirty . My bed only be change one or two time . I was there for one week. five stars hotel should have a service 24 /7 but this one the bar was closing at 11 o’clock. The breakfast was very poor . I stayed before different hotel in Funchal only three stars . compared with this one, this one should be only one stars. only thing positive in this hotel was the view is nice . I will not recommend this hotel to any my friends to stay or family.

Very poor

Of all the places I have stayed( and they are many) this takes the top price. Staff, surroundings and not least a very young and skilled chef makes a huge effort to accomodate all wishes. Highly recommended. In june they are still working on getting everything up to level, but even before finnishing, the Quinta is impressingly good. I cant wait to come back

Fantastic experience

With a great position on top of a hill with magnificent views, this hotel, which sits on a manor house building, is ideally located for everyone looking for a relaxing holiday experience near the sea. From the hotel, guests can enjoy breath-taking views to the Atlantic Ocean, Funchal's city centre and verdant Madeira's mountains. The city centre of Funchal can be easily reached in a 20-minute walk, as well as other nearby villages. All guest rooms are nicely furnished with superior materials and stunning features such as a private balcony with panoramic views. Each of them is individually decorated in soothing and warm colours to ensure its guests enjoy a relaxing and unwinding stay. The on-site restaurant boasts a romantic decoration and serves mouth-watering dishes that will delight even the most discerning guests. Guests will be impressed by the well-kept and beautiful on-site leisure facilities.

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Quinta das Vistas Palace Gardens