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Pool

Beautiful hotel,. The location is good handy for everything. 
However, being at the back of the hotel the noise at night coming from nearby hotels and bars meant I got virtually no sleep. The aircon did not work, my room was like an oven, it was 28 degrees at night.  If I left the balcony door open for air, the noise kept me awake, it went on until 4 am.  I purposely didn't book a hotel on the strip for the reason that I need at least some sleep on holiday. Didn't expect this. My twin room was very small, even for one person, let alone for 3.  Three single beds crammed in to it and the bathroom tiny though the shower was great.  Hardly any space to use the toilet bowl. I felt claustrophobic in it. 

Reception staff were very pleasant to me and helpful. The breakfast was nice.  Wasn't overly impressed with the pool area lacked atmosphere but was spotlessly clean. I wouldn't stay again  because of the aircon situation and noise  I actually left the hotel exhausted. A long day of travelling with no sleep. And for that reason I won't return.

A bit of a letdown sadly

Great hotel modern and clean we had few gripes thats why we have rated it at 3 
1 staff at meal times hover over you all the time and hardly give you time to finish a course before they are taking your plates away 
2 shower head not secure which required holding at all times resulting in wet floors 
3 entertainment at evening very lacking no atmosphere would recommend theme nights to draw people around bar areas 
4 basic but ok if you like salads meat choice very plain
5 regimental sun beds positioning lack of individual umbrellas
6 room cleaning leaves a lot to be desired 
these comments are to help improve what could be a fantastic hotel and are all aimed what would be required for an hotel that is rated at 4STAR ??

good hotel not 4 star

Fantastic…. So glad we rebooked here, the improvements since our last visit in 2019 were fab.  Room lovely, a bit more storage would have been ideal but not an issue, clean throughout the hotel, the restaurant food was out of this world and the staff were amazing.  We will definitely be back. Thank you x

Fantastic

Great service, staff go above and beyond to offer a fabulous stay. We always stay here and June was the 7th time! We had delayed flights and if you let them know they leave food in your room if you miss your evening meal. Lovely pool, lovely food and great location, am heading back in October for 8th time

Home away from home

Angel the gent  who booked us in was brilliant very helpful and friendly we came to Benidorm for our 48th wedding anniversary and we were not disappointed the hotel is excellent beds so comfy, fridge and safe in the rooms and free WIFI, also our room had a Jacuzzi.

Excellent experience

Situated at 450 metres from Levante beach and 1200 metres from the urban centre. Heated swimming pool in winter.

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