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Pool

A couple of niggles, food was Luke warm , not a bad selection ,you wouldn't go hungry I suppose , the queue for drinks in the evening was at times long !! Just put more staff on ,shouldn't have to queue when your on holiday .. rooms were clean and comfortable, plenty of sunbeds ,ideal for people with disabilities, hiring a mobility scooter was easy the receptionist was helpful ..

Benidorm  Virgin

The hotel was lovely, we arrived slightly earlier than check in but our room was ready and we could start to relax and enjoy our holiday.   We had a Junior suite on the 24th floor (we learnt quickly not to forget anything when leaving the room), the room had everything you needed, was very clean.

All the staff work so hard and are very friendly, they really do complement the hotel and made our stay very enjoyable. 

We booked in to the Indian Restaurant in the hotel, the food was lovely, very tasty and the staff were so efficient and made us feel very special indeed.  

Thank you to everyone in the hotel, even the guests for making our holiday special.

Lovely hotel.

Have been to this hotel many times. The staff are all amazing, friendly helpful and polite. The animation team are very good. Ainhoa is full of energy and great with children. The bar and restaurant staff are polite friendly and helpful. The hotel is very clean. Love the place from the lifeguard Miguel the bar staff Fran Jesus and al the others, Simion in the restaurant and the hotel manager Anna.

Great holidays

I know this is a cliché but I’m not one for leaving reviews, good or bad, however following a very unpleasant experience at the pool and the management’s response to it, I feel I have no option but to warn other travellers. 

This was my 3rd visit to Sandos Benidorm Suites and prior to this trip, I struggled to find any real faults with the hotel or staff.

Several days into our holiday, my husband and I were at the snack bar queuing for food, without going into great detail, there was an altercation between the chef and a man who did not wait in line. When the chef tried to explain the process, the man verbally abused the chef with language and temper that should never be tolerated within any establishment not to mention a family friendly hotel.  The chef and all guests around the snack bar were left visibly shaken by the outburst.  Several guests complained to reception at this point regarding the extremely aggressive behaviour of the man, however no action was taken and the staff at the pool bar were happy to continue serving copious amounts of alcohol to the man in question.  

A few hours later, the man threw his speaker into the pool which almost hit an elderly woman, a threat was then made to the woman at which point my husband and I asked the man to tone down his language.  This led to the man physically threatening my husband along with 3 other guests and several staff members as he left the pool side.  I think it is fair to say that most guests did not expect to see the man the next day, however this was not the case.

I accept that there will be events and some unacceptable behaviour from time to time, but my main complaint is the lack of action taken by the management of the hotel to ensure their guests safety.  At no point, did any of the reception or management team contact myself or my husband to follow up on the incident or explain any action taken (or lack of).

In my opinion, it is the responsibility of the management team to ensure the safety of all guests, on this occasion they failed miserably.  Needless to say, we will not be returning for a 4th visit.

3rd and final visit to this hotel

Been to this hotel about 4 times under a different name.   This visit was different.   Hotel itself is nice but the English speaking receptionist has no people skills and does not like it when you complain.  First night the people in the apartment above were arguing at 3 in the morning and it sounded like they were dragging the furniture around the room .  I agree it’s not the hotels fault but I spoke to this receptionist in the morning but her guard was up.  There was no apology and she never had a solution.   She just said to me if it was that bad why is it only you complaining.    I could not believe it to be honest.   The second night was the same so went back to reception the next day and spoke to a young Spanish girl who Apologised told us if it happens that night to come to
Reception at night and security would deal with them.   Night 3 was worse the man was screaming at the woman and swearing at the top of his voice demanding an apology again furniture getting dragged around the room.  Got up at 3:30 am went to reception and security went up to speak to them and it did go a lot quieter.  Luckily for us they went home next day.  So all good the next 4 days.   The Entertainment was pretty poor nothing to write home about  The Indian restaurant was nice the onion bhajis were perfect.  The main was a bit too salty but I would try it again.  I would not return to this hotel though due to the rude non caring English receptionist she certainly lets the hotel down in my view

Receptionist lets the hotel down

Sandos Benidorm Suites with recent improvements in the common areas offers a modern and avant-garde accommodation inspired by the musical themes of the 70s, 80s and 90. Located in Benidorm, at 10min walking from the Levante beach and 1500m from the city center.  Perfect for couples or families.
This establishment does not accept group bookings for stag and hen parties. Groups reservations will have to pay a deposit on arrival of 100 euros per person in cash.

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Sandos Benidorm Suites