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Fading. Could be 5 stars but is only 3.5. The staff are nice but the main reason we used to stay here was the pool. However that now does not open until 12..or later some days and it closes at 7pm. Therefore on arrival it was closed and on check out day you cannot use it at all. The bar has no draught beer...just a few bottles and closes at 4 pm. Many people were trying to order during those times but nobody was there to take their orders. Sat and Sun there were 30 people plus on the roof until 8pm and wanted to spend their money but could not! Madness. Some days there was a life guard sitting by an empty pool and other days when the pool was busy..no lifeguard. The Aircon works but is noisy. The TV is an antique and most channels do not work. There was a heatwave but you get one free water each on day one but no more than that even if you pay for 7 or 14 nights. Wifi works but you have to login everyday. Hotel is in a great place but Las Palmas is noisy, dusty and a little fragrant at times! If the main company, Eurostars would look afresh here and spend some money on a refresh then this could be a 5 star. Until then we will stay elsewhere, most probably.

Fading standards.

When we booked the hotel it iI requested a double bed so when we checked in it was two singles so I spoke with reception and they said we could swap tge following day, I then asked about the coffee machine not being in the room as stated and was advised that had changed but could get a cup from the restaurant when open.
The following day our room was changed to a lower standard than before and the double bed was two singles pushed together with a double sheet and faulty windows whistling all night.
The free water we had to ask for every night and on the last night the receptionist refused saying we weren't entitled! I explained it was on my booking and he simply replied rules have changed and wanted my room number to charge us.
I went back to our room so annoyed over a fifty cent bottle of water so returned showing my booking and he said he would remove the charge off the room.
What a shame little things can ruin a stay when they profess to be 4 star when in reality probably only 2 star.

Disappointed

Exe Las Palmas has great service and the rooms are spacious, very clean and tidy. It’s simple but great on a budget for a couple of nights..

Staff are lovely. 

I would say technically 4.5 stars as you don’t get coffee / tea facilities in the room. But you do get a fridge.

Shower  is powerful and large

Exe is Excellent

Just back from a week's stay at this delightful hotel. Staff were tremendous especially the welcome you got each morning from Vanessa and the friendly/helpful service provided by Irene on reception (including booking a car hire).

Hotel is perfectly located for the beach and of course their lovely roof terrace afternoon. Breakfast provided excellent choice with good quality fayre.

All in all would happily return to this hotel.

Many thanks
Raymond 

Lovely hotel

Stayed one night when our flight was cancelled. Clean and comfortable. Reminds me of a premier inn but no kettle in room. Lovely strong shower. Beds comfy. Air con good. Staff friendly. 
Breakfast was good. Mini fridge but dont know prices. Didnt look at the rooftop pool. 

Comfortable and clean

This hotel is committed to the relaxing environment that characterises the Canary Islands. The facilities are designed to offer a comfortable stay and a complete experience, right in the centre of Las Palmas de Gran Canaria and a few meters from Las Canteras beach. The airport is to be found at 25 km from the property. The hotel retains a classic elegance, with neutral tones and modern features, in its rooms and suites equipped with a full range of services for all tastes and the best and most unforgettable stay. The impressive panoramic rooftop terrace becomes the perfect space to enjoy the Canarian sun or enjoy a snack at any time of the day. In addition, the hotel completes its offer with fully equipped venues for all kinds of events.

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