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Hotel New Folias - HERO

Our 40th anniversary! We got a complimentary bottle of fizz!! It is a very nice hotel, albeit it could do with a refurb. Some of the paintwork in the room was very shabby but the room itself, with a balcony, was very comfortable. The little kitchen allowed us to prepare lunch every day and we even cooked two simple evening meals. The staff, to a person, were friendly asnd helpful. 

The pool is really nice and although a little chilly at first (it was February) was lovely and we used it several times a day, every day. Breakfast is good with a lot of choice. The sausages, scrambled egg, mixed veg and bacon weren't to my taste but given the choice it was fine. 

Lunch was good and the service led by Carlos was excellent. The lack of a bar in the evening meant that every evening meant a trip to the shopping centre (10 minutes), but with a huge amount of restaurants and bars there we ate and drank well. The grill which is part of the hotel was fine but we found it a bit impersonal. San Augustin is very much a Scandinavian resort and there were few Brits there, but just about everyone spoke English. On our last night I sat next to a Swedish family in an Italian restaurant in Spain. They ordered in English from a Croatian waiter! It is a short walk to the beach, but with limited mobility we didn't actually venture on to it. It is all very nice-looking though. 

The weather was superb every day - it's a great place for winter sun.

The hotel has a "do not reserve sunbeds" policy but that was not enforced on a regular basis. Thus, by 9am most of the sunbeds were reserved and, sadly, we did it ourselves a couple of times. However, we learnt our lesson when our towels were taken to reception. Having said this, somehow Juan the lifeguard always found us beds and we had two every day.

A great stay - we'll be back

The staff was very helpful and nice.
 Clean rooms and nice sunbeds and pool.
Very close to the city with nice fancy restaurants and shops. Very close to the beach and bars. Very easy to get taxi if u want to travel to other places. Me and my partner was very happy and comfortable the whole week!

Perfect holiday

The location in San Agustin close to the beach and the beach promenade is quite good. There is a nice pool area with sunbeds. The breakfast is actually very good, so we enjoyed it.
You can check in online before arrival - and so we did - but you must present at the receptionist at arrival. The  receptionist might improve if attending a course on how to welcome new guests...
The beds were OK, but the rooms, the bathrooms and the entire hotel is somewhat tired and needs a total make over soon.
On our floor the bin for glass bootles outside the elevator was more than full - and so it was for all 3 days - no-one giving it any attention. The elevators  are very small and look very old.

Good location, very good breakfast but a renovation is soon needed

I really enjoyed the hotel.. Had a relaxing and  peaceful week in February 24. The room was ok, the balcony were big enough, with a wiew to the pool. Sunbeds were occupied  early in the morning, but I always succeed to get one. I liked the carpet ? around the pool instead of tiles, who often get slippery or too hot. The bed was ok, the pillovs too thin.  The staff were helpful and the cleaning was very good. The aircondition was quite noisy. I enjoyed the vacation at New Folias.Looking forward to be back in 2025, late january!

Lovely week at the New Folias!

The hotel itself was nice. We were happy with our room, the balcony with a view  and enjoyed chilling out in the swimming pool area...
Only problem was the breakfast which we had booked and paid for the whole of our stay after reading good reviews.But  was shocked to find it  the worst breakfast we have ever experienced. The cooked items looked terrible so we stayed away from that, the worst scrambled ive ever seen! Limited fruit on offer. Warm orange juice and something that was trying to resemble apple juice out of a machine. Everything else was stale and just seemed like it was wheeled out every day until it all goes. The final straw was biting into a boiled egg which was grey in the centre. Basically nothing is good quality or fresh. Save your money and by fresh produce from the local shops and eat on your balcony, which is what we did for the remaining 6 mornings of our stay.
The real shame is the hotels refusal to reimburse us any of the money which we had paid upfront for our breakfast. They did offer us one of their balinese beds for the rest of our stay , but we wasn't interested as they are not next to pool.Other than that they did nothing to rectify the situation and kept our money. We feel ripped off and put a massive downer on our whole stay to be honest.Poor customer service overall, disinterested...

Avoid, Avoid, Avoid!!!! Worst Breakfast

Situated on a south-facing peak and overlooking the San Agustin beach with the sparkling waters of the Atlantic lapping the shore, the 3-star New Folias Hotel is an ideal choice for a trip to Gran Canaria. This newly renovated hotel has been designed with comfort, style and modern features ensuring its guests have a peaceful and relaxing holiday. With friendly staff, great facilities, and the resort's prominent location; guests will want for nothing during their stay.

##### Facilities at Hotel New Folias:
The Hotel New Folias offers its guest a range of facilities; whether you want to relax by the pool with a drink from the bar or treat yourself to a massage, there's plenty to enjoy. Guests are welcome to enjoy a leisurely walk around the stunning landscaped gardens or rent a bicycle and explore the local area which features a promenade, plenty of shops and great restaurants to dine at. 

##### Guest rooms at Hotel New Folias: 
Accommodation at this hotel are spacious and airy and feature a balcony with views overlooking the pool or ocean. Each room features a private bathroom with hairdryer, air conditioning, satellite tv, safety deposit box*, fridge, telephone, and free Wi-Fi.

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Hotel New Folias

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