Select Room & Board Basis | Mercury Holidays

Product Details

H10 Rubicon Palace

Took 24 hours to have room changed, due to allocation issue. Jose in reception was very good in assisting us. Been to the hotel twice previously, won’t be returning. A lot of rude unhelpful staff, felt like we were a hassle to them, no smiles or hellos especially in the large buffet restaurant, there were the odd few who were very polite. We sat outside for breakfast & dinner to get away from the noise, much more peaceful. Cutlery felt sticky & a lot of plates not been washed properly. Modern room however black painted doors in the bedroom & bathroom covered in white sun cream from previous occupants, Wouldn’t come of. Lovely sea view & large balcony with table & chairs & sun loungers looking out to the lighthouse, nice to sit & have a pre dinner drink. 
Italian a la carte restaurant was lovely, service & food excellent . The Asian Restaurant was excessively noisy with quite a few drunk all inclusive guests, service was poor too. The Steak House was ok, nicer atmosphere and service, no drunk people. 
Think smaller hotels for us in the future.

Not 5 Star Hotel

On check in we found it difficult to understand the receptionist and ended up trying to find our room on our own although we did get picked by one of the guys who take your bags in a little buggy  to your room. We did feel like our half board package was in some way second class as she kept asking us if we wanted to upgrade our room, or go all inclusive or to have the privilege package. 
We did decide to go all inclusive and paid an extra £592 for the two of us for the week but honestly if was a waste of money. The pool bar was ok as you wait in line to be served and it was usually very fast but anywhere else drinks were served at your table. I complained at the Piano bar as each evening before dinner (this was one of the main bars) and the service was so very slow with the excuse that the staff were new. Also in the very busy main restaurant trying to attract the attention of the staff was difficult as they were so busy clearing tables because of the amount of people they expected to eat there. With other A I hotels you can usually help yourself to wine and beer but not in this hotel. Therefore we only got one bottle of beer most nights in the restaurant. 
The Italian themed restaurant was very disappointing with my husband  getting a very small portion of lasagne for his main course. There was no suggestion from staff that he could have anything else with it and it was not obvious from the menu. Needless to say he was hungry when he left and very underwhelmed. We ended up cancelling another themed restaurant and going out for dinner one evening.
I know I am probably being very picky but for nearly £3,000 I was not impressed with the way either the bars or the chaotic restaurant were run. It felt a deliberate ploy to save money and make as much profit as possible. Needless to say we won't be back

It all looks great but it was disappointing

This was our 3rd trip to Lanzarote, but first visit to Playa Blanca. Playa Blanca is absolutely fantastic and we will be back next year to a different hotel. The Rubicon first impression is a WOW factor and it was very good. We chose half board as we wanted to explore the resort s shops and restaurants. We had booked a Deluxe Room with an Ocean view but didn’t expect to have hard sales talk the moment we arrived after a 10 hour trip. We were told that we could have a discount to upgrade to Privilege for and extra 500+ euros. We said we would think about it ( to shut them up!), but no next was the hard sell for all inclusive, for an additional 1000 euros!! We , like many people don’t have that kind of extra money spare, when we had paid quite a lot to start with. So off too a bad start, but little niggles kept happening with the room. There was 3 of us in our room, but only two glasses & cups and several other items missing, no bath robes or slippers ( as described in the ad!!) . We kept getting knocks on the door after 10pm with more towels and chocolates! At one stage , we had 13 towels and said we didn’t want anymore, but they kept coming. We went to reception and they didn’t resolve anything. We found the food in the buffet restaurant for breakfast and dinner was great and a good variety, but other people in the upgraded privilege said the food was the same every meal, so please don’t waste your money on the Privelege upgrade. It appears that the hotel doesn’t have enough of the staff like cleaners/waiters/waitresses because they were flat out but couldn’t keep up with demand. It’s a big hotel with lots of guests, so invest in your staff H10, not fancy chocolates!! Overall we had a great holiday, and love Playa Blanca, but unfortunately will not be going back to H10 Rubicon Palace. Another point to note, which isn’t the hotels fault, but it is about 4km away from Playa main shop/restaurant area. There is a coastal path to walk, but it’s a long way. You can take the number 30 bus which is only a short trip to the town.

H10 Rubicon Palace, nice hotel, poor management

The rooms are great very spacious, comfortable beds. Nice bathroom with shower, room clean every day and towels changed when you want. Air conditioning and fridge. The hotel has a green approach ware you can buy an insulated bottle to refill with water to save on plastic glass. Bar is all premium brands if you like a nice drink.

Great place to go lovely people working in the hotel.

Returned home early hours of this morning from our 2nd stay this year, another awesome week at the Rubicón Palace! 
The hotel looks absolutely stunning and you are greeted with a beautiful sea view ( and a glass of bubbly!) the second you enter the incredibly impressive lobby. Check in was very smooth and the staff are super friendly and helpful. We had a ground floor room near the back entrance which  was clean, spacious and had a great view of the garden and the sea. 
We went All Inclusive as we love the dizzying array of food at the buffet restaurants. Breakfast has every option imaginable and for lunch and dinner there is always a selection of fresh fish, a variety of different meats, couple of pasta dishes, some great vegetarian options and an extensive salad bar. There are also options of 3 A’La Carte restaurants if you prefer. During the day there is the pool bar with snacks if you don’t want to stray far from the sun lounger as well as the Bistro for lighter lunches and Mike’s Coffee shop. I loved the Barraquito from Mike’s and my wife was thrilled to find dairy free options so could go for Oat milk coffees (the breakfast buffet also has a range of dairy free milk available too). 
And keep an eye out for the late morning entertainment a few times a week outside the pool bar with sangria and either a barbecue or paella (which is absolutely delicious btw!) 
There are range of bars to choose from, the stunning Piano cocktail bar with the beautiful panoramic views of the hotel and the sea with Fuertaventuta in the distance , the disco/ entertainment bar, the pool bar and the more traditional Beefeater sports bar, all with a a great menu of drinks and cocktails .
The entertainment team are very good, always on the go with a good range of daytime activities and evening shows. The twice weekly Dinner Show is definitely worth seeing, we did on the previous visit but not this time around.
The main pools are pretty cold but lovely once you are in but there is also the heated one if you prefer that and a quieter pool by the Bistro
Weather is generally a bit cloudy in the morning, clear by late morning , scorchio by around 2pm onwards. We used the cooler mornings to walk to the local shops but if you don’t want to there are 3 little shops at the hotel, a couple for souvenirs, beach items and essentials plus a really nice boutique. 
Oh and I did use the small but well equipped gym at the spa a few times in a (failed) attempt to stave off the onslaught of delicious calories! But hey, it made me feel a bit better about the extra bit of cake for dessert! 
This was out 10th stay in the hotel since our honeymoon in  2011 and in all honesty we have never once been disappointed. 
The hotel looks stunning, the staff are amazing, food is fab and the H10 Rubicón Palace is still very much our happy place!

Another amazing holiday at the H10 Rubicon Palace!


The 5-star H10 Rubicon Palace is located on the seafront of Playa Blanca in a delightful village setting which offers beautiful views of the ocean. The popular Flamingo Beach is just a mile away from the hotel and the shopping strip of Calle Limones is also a short distance away.


##### Facilities at H10 Rubicon Palace:

The hotel is designed to help you relax and offers no shortage of facilities to reach that. Five adult swimming pools, along with three children's pools offers the perfect setting to soak up the sun; along with a Thalasso Centre which offers a wide range of rejuventating treatments and a gym to keep up your fitness routine. You will be spoilt for choice when it comes to dining, with a choice of six restaurants and four bars offering dishes from around the world.

##### Your guestroom at H10 Rubicon Palace:

As soon as you enter your room, you will be met with stylish decor with all the amenities you require for a comfortable stay. The air-conditioned room will offer an LCD TV, a private balcony or patio, a minibar and a private bathroom. Upgraded rooms are available at a supplement.

North America

Canada

Escorted Tours

South East Asia

Philippines

Private Tours

Africa

Madagascar

Vietnam

Holidays

Escorted Rail Journeys

Europe

Malta

Namibia

East Asia

Taiwan

Indian Subcontinent

Bhutan

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Multi-Centres

Latin America

Costa Rica

Mongolia

Middle East

Dubai

Indian Ocean

Maldives

Mauritius

Kenya

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

South Africa

Cyprus

France

Indonesia

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Kerala

Chile

Nepal

Escorted Walking Tours

Ethiopia

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

India

Turkey

Tenerife

Madeira

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Egypt

Netherlands

Norway

Italy

Spain

Seychelles

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Caribbean

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Trip Type

Sort by

More Info (view all)

H10 Rubicon Palace

Facilities at H10 Rubicon Palace:

Your guestroom at H10 Rubicon Palace: