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HSM Atlantic Park

HSM Atlantic Park has been the best hotel experience we could have asked for. The room was incredible and immaculate, being cleaned daily with fresh towels every day. The staff were helpful, polite and friendly. The dining/bar staff treat you like family, especially Raquel and Carlos. They were lovely and so kind to us both, always smiling and laughing and taking great care of us. We honestly felt like royalty! During our stay it was my partners birthday. I asked the staff if I could buy a birthday cake for him and asked if they could not sing due to his anxiety and they said not to worry and later brought out a lovely cake for him and even stopped the other guests signing when the saw the cake. It was a beautiful moment and something I was incredibly grateful for. The food was amazing with a wide selection to try and something for everyone. The pool was immaculate and the sunbeds were lovely.
The animation team/entertainment team were honestly the best! Beyza, Oscar and Mooreiny were fantastic! They constantly had different games and competitions to do and took part themselves, they felt more like friends playing a game than staff and it was a big comfort for me and my partner who struggle with social anxiety. The evening entertainment was fantastic every day, from quizzes and acrobatics to dance shows that the team rehearsed and performed themselves! Always mingling with the guests and making sure everyone gets involved! They even made sure they came and said goodbye to us on our last day and thanked us for taking part in their activities. We couldn’t have wished for a better group of people to spend time with. A wonderful experience all round. Will be making this hotel our yearly destination.

The best holiday

I had a good stay here, the room was clean and staff was efficient. The only thing that could have made it better was if we had access to Netflix and other streaming services. I want to give a special thanks to Jaime, he was so helpful and efficient, helped my friend and I book a taxi and gave us recommendations on places to go such as the cathedral. He was so pleasant and has a beautiful smile!! Overall, I enjoyed my time here!

Thank you Jaime!

Firstly, I (twice) hunted down the manager of this hotel just so I could discuss the below points with him face to face to ensure my review wouldn't be met with "why didn't you approach us". 

First & foremost, it was 5 days too long staying at this hotel. The worst customer service experience I can recall in my life. 

- A staff member (I think his name is spelt Jesus) raised his voice at me because (despite paying £700 p/person all inclusive) guests are not allowed to have hotel drinking water (from the hotel drinks machine) in our own water canisters. I explained that I had a baby who shouldn't be having tap water in Spain nor should I be brushing my teeth or drinking it myself but the waiter continued to shout "forbidden / not hygienic!". I was astounded by the rudeness / bluntness & couldn't understand the issue. I asked him why, why, why over & over but a valid explanation was not given. Another all inclusive 80 year old couple at the hotel said they were scolded for it too & felt frustrated buying daily bottled water to brush their teeth from a nearby shop. I explained to the manager when I finally located him, that the pool bar staff the previous day had filled my water canister so why are the rules conflicting?! The manager looked confused & embarrassed! He apologised & said he would talk with him staff (i wont hold my breath).

- Another evening, a restaurant waiter said "finished" when I asked for a glass of sangria. It was 8:30pm! The restaurant didn't close for another hour! So I waited for another waiter, who then poured me a sangria?! 

- A guest sitting beside me asked for the England Euros game to be switched on the TV, the older pool barman said "signal not working". When challenged that it was working the previous night & put pressure on him, he eventually did turn it on & what a coincidence, the TV worked!

-  All staff never ever say hello. They look SO MISERABLE. We were not even asked upon check out if we enjoyed our stay / safe journey home. Nothing. 

- The cocktails at the pool bar came out of a programmed machine (not freshly made). When I asked what cocktails are available / recommended, the pool barman listed by looking at the machine.

- €15 (€5 deposit) to hire a kettle for the hotel room to make our babies bottles of milk. What hotel claiming to be 4* doesn't have a kettle in each room?!

- The wifi is very hit / miss.

- The food is very very average in the restaurant. There's also more life in a morgue. There needs to be music playing for some atmosphere and cuisine style nights like Spanish, Chinese, Mexican, Thai. The chefs did not once say hello. My partner had to use the microwave to warm his food everyday. Another guest noted the plates are so cold to begin with.

- The balcony cannot be locked.

- I couldn't tell you a single name of the animation team because they don't introduce themselves. My expectations for the animation team is them putting in 100% effort to build rapport around the pool / around the hotel to explain what activities are happening that day / build some excitement for involvement. I couldn't even locate a staff member in the Kids Club.

- The kids park is minimal but goodness please paint / update! So sun weathered / unappealing!

- It would've been nice upon arrival for the reception staff to explain what days our holiday rep visits the hotel & where the notice board is located (hidden behind a sofa in the lobby).

- The hotel is so so dated. There needs to be money spent on furniture. It was like being transported to the 80's. Check out the stained chairs in the restaurant I have included a photo of.

- Lastly, bring ear plugs! It's full of wild teenagers (fully aware it's Magaluf but it is a loud hotel at night!). The beds are extremely loud too every time you switch sleeping position because they're on wheels.

Needless to say, I would NEVER recommend this hotel to anyone EVER.

I couldn't wait to check out!

Very clean hotel, nice stuff, excellent food, compliments to the chef!
Majority of the guests are teens!
You can experience a lot of shouting, noise, rudeness, door sloping and poor behavior till early morning, say goodbye to sleeping!
Hotel is almost 1km to he beach.

Nice hotel

Had a great time staying at HSM Atlantic Park hotel for my first ever holiday with my friends, staff are all lovely and are happy to answer any queries when needed. As for the food, fantastic!! The rooms were amazing with lovely views and were cleaned every day. Would definitely recommend this hotel.

Wonderful experience at HSM Atlantic Park hotel


Occupying a prime location on the west coast of Majorca in a peaceful part of Magaluf, the HSM Atlantic Park offers All-Inclusive accommodation just 400 metres from the resorts gorgeous white-sand beach and a short walk from the vibrant resort centre with its excellent selection of shops, cafes, bars and restaurants.

##### Accommodation at the HSM Atlantic Park:

Spacious rooms at the Atlantic Park have an en-suite bathroom/shower and private balcony. Room amenities at include satellite TV, phone, hairdryer, safe* and Wi-Fi*.

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HSM Atlantic Park

Accommodation at the HSM Atlantic Park: