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HSM Don Juan

Hotel is average and food it basic, it is clean and tidy. However the animation team alessia and rudy made our stay. They made us laugh loads and made our stay they had a fabulous way with everyone all ages,  remembered everyone's names and spoke many different languages.  This hotel is lucky to have them

Animation team are worth a night

Decent choice for reasonable value for money. Staff were all pleasant. Nothing outstanding, but again for the price (around £70 a night half-board), wasn't expected. Reasonable choice of cuisine at breakfast and evening meal, although I personally didn't find to much that appealed on the desert section. Room was cleaned and tidied every day. Although sometimes it was mid afternoon before this was done. Decent size pool and plenty of sunbeds. Other activities available poolside, including pool and table tennis. 24 hour reception. Worth considering, although do bear in mind that the location isn't far from the nightlife and as such you may get people returning from that during the early hours, as we did on more than one occasion.

Decent choice, decent price.

The hotel is perfect and clean with only a 5 minute walk away to the beach! The rooms are cleaned every day with towels changed and new sheets which was ideal. The pool was quiet and nice and the entertainment team were really good !! the only complain would be that we were not allowed tap water with our dinner. We had paid for breakfast and dinner at the hotel which had exceptional choices and breakfast we were allowed fruit juices, tea, coffee and water etc however at dinner we were denied tap water and told we had to buy drinks. When we explained it was a legal requirement to be allowed tap water or to at least bring our own we were not allowed and told off. Considering you are alloweed water at breakfast I don’t see why we couldn’t have it at dinner too. Other than that a perfect stay

Perfect but one thing

Our bedding wasn’t changed for the whole week we were there,
Security knocked on our door every night asking to be quite when it was the room next door and nothing was said to them,
Bugs on the bedside table,
Other than that very close to the beach and the strip
Not worth the money

2/5 stars

Not one to normally write a review but this needed to be shared so others avoid booking. Hotel from hell, no idea how this even has a 3star rating, I would give it zero if I could. Arrived at midnight and went to room- we got put on a family floor even though we are young adults and are in magaluf, we didn’t come to be told to be quiet after 11? Phoned mum on arrival and got a knock at the door to be told to be quiet? We were not by any means making any loud noises as it was just normal talking levels, we were scared to talk after this and made small talk which we then got another noise complaint to the door again. Room condition wasn’t anything like in photos, no white bedsheets, marks on walls, mirrors, light in room didn’t work and neither did the balcony one, the balcony one is controlled by the reception so you can only go on it when they decide, balcony floor was also absolutely disgusting with stains on it. Only one key was giving out as-well which I had never experienced before, we bought a safe key and didn’t get our money back because we didn’t have the receipt they gave us but they didn’t tell us this when purchasing but we had the key itself ?Cleaners are absolutely shocking and in-fact cleaned our room while we were sleeping this included hoovering and turning shower on! They would also just walk in and out of room as they wished which would scare us as we didn’t expect it and didn’t even get a knock! We had our do not come in we are sleeping sign on but this was no use as they came in anyway making us not feel very safe! Food is absolutely appalling and has about 5 dishes at a push to offer, most we didn’t even enjoy. Bread and butter was our dinner most nights, breakfast was no better. The pool was a reasonable  pool size but was very dirty on the bottom and around , it was often  ruined by the loud music they would play that no one seemed to enjoy as people would put there on own which we didn’t mind but if they played enjoyable music instead of music with no words then 3 different groups wouldn’t need to play speaker over pool. Pool side bar was absolutely appalling I asked for a margarita pizza and basically got cheese on toast , they would also forget you ordered meaning you had to go back up a few times to ask how long it would be. Hotel allowed reps in which harassed you by the pool to buy tickets and wouldn’t stop until you did or until you told them multiple times you didn’t want ( these tickets were more expensive than what you pay on the door so don’t fall for it !) Overall really disappointed with this hotel and it has put us off magaluf as a whole and we will not be returning.

Horrible experience

Occupying a prime location on the west coast of Majorca in a peaceful part of Magaluf, the HSM Don Juan is just 400 metres from the resorts gorgeous white-sand beach and a short walk from the vibrant resort centre with its excellent selection of shops, cafes, bars and restaurants.

HSM Don Juan offers a large outdoor swimming pool with a section for children and a nicely furnished terrace for sunbathing. Guests will enjoy dining in the spacious restaurant which offers a large variety of dishes, some of which you can watch be carefully prepared with the restaurants show cooking. 

##### Rooms at the HSM Don Juan:

Refurbished double en-suite rooms at the Don Juan are air-conditioned/heated with a balcony or terrace. Rooms are equipped with satellite TV, phone, hairdryer, safe* and Wi-Fi*.

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HSM Don Juan

Rooms at the HSM Don Juan: