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After a great holiday in 2023 I booked in again at the H10 big sur. 
Unfortunately,  the stay wasn't as good.  Firstly I have to say the staff are magnificent and cannot be faulted,  they are efficient, hard working,  and everything possible to make your stay a memorable one.  Well  done especially the cleaning staff who were brilliant. 
But this is where the praise ends. The food unlike a year ago was not good. Tasteless,  poorly cooked, and bland. Not a good enough standard to call itself a boutique hotel.  (Whatever that means)
The pool area is not good enough too, with most sunbeds either torn or freyed. Broken parasols and parasol bases also are readily available along with tiles missing from the pool itself.  
This hotel has a lot going for  it. Amazing location,  small and intimate, and views to die for but it's being let down by the H10 management that are unwilling to spend money on a complete refurbishment that this hotel badly needs. 
I'd love to go back because it ticks all boxes for me but,  not in its current condition.

Needs a huge refurbishment NOW !!

Great hotel for a relaxing break away.  Travelled with my 18 year old daughter and we wanted a peaceful holiday and this hotel did not disappoint. Ideal for those looking for a quiet holiday. We felt very safe here.  Spotless hotel with very professional and friendly staff.  Had late arrival and was welcomed with welcome drinks and then a light snack and drinks also in our room. 

Pool towels provided and can be changed regularly.
Room cleaned daily. 
Free water in room daily. 
Chargeable mini bar but we found it cheaper to buy drinks from supermarket next door. 
Hairdryer in room not good for those with long hair so I was glad we brought our own.
Iron not available - again glad we brought our own travel iron.
Half board - various choices for breakfast and evening meal and we were never without an option.
Late check out available but heard some people say it wasn’t an option as hotel was full. We used the courtesy room for quick shower due to late afternoon departure.
Check out is midday.

Hotel close to beach and many shops. Can walk to Las Americas in 30 minutes.
We got Uber to Siam Mall and taxi back. Cheaper to use taxi.  

Try their iced coffee from Cactus Bar 😋 perfect !

We will be back 🫶

Lovely clean Hotel. food was good. Staff as well especially Sonia who did our room. Loved hotel cat Blackie. Would recommend it and would go back. Would go back as the hotel situation was brilliant. The entertainment was good aswell nd loved the the bathrobe and slippers provided. In all a lovely hotel. The hotel reception even phoned t ask if our stay was being enjoyed. Well done H10 big sur Cristionas.

Brilliant hotel and staff

Decent hotel with very good staff. You get 2 free bottles of water plus Nespresso coffee pods each day. Your room includes a mini bar and snacks but it is much cheaper to buy your drinks and snacks in the next door supermarket. Beds and room comfy and decent bathroom that has 2 shower heads, rainfall plus hand held shower head, but water pressure not very high but there is plenty of hot water. The rooms come with a TV that shows a few uk channels (BBC1, ITV London, BBC & Sky news, C4 & Sky Arts) The pool area is smallish but we used the two rooftop chillout areas for our stay to sunbath. The cleaning staff are brilliant and the general hotel staff are very professional.  The 2 lifts are a bit slow to arrive but not a big deal. The bar (Cactus bar) has a good selection of drinks but only has Estrella Damm and a lemon lager on draught. The biggest issue is the food.  Breakfast is OK with plenty of eggs, bacon, sausages, cereals, fresh fruit and various breads etc but the dinner selection is poor. I had ravioli last night and the cook put the raw ravioli into a basket and then into hot water for a minute or so meaning the pasta was hard and chewy. Not a great selection of dinner fare and the quality is not good either. Of note every drink you order either in the restaurant at dinner or the bar is charged to your room via your wrist band and you can get a paper receipt but be careful as you could end up with a hefty bill on check out, so pay it off every day or two. This includes any snacks and drinks you may have in your room. Overall a decent hotel for adults only in a good location but the food really does let it down. 

Decent hotel but the evening meals are a let down. 

Great hotel lovely location but over the year things are going slightly downhill.  Staff brilliant cannot fault any.the entertainment is better each year love final ccountdown.food the chef need not cook loads of eggs until they are done to a crisp when no one queueing,hygiene could be better in restaurant which I brought to attention of management .there food needs to be hotter and very poor bread choice French sticks very rare.only one brown one night then white the next.the bottle water needs sorting too I cannot drink a large water ,you should be able to save for next evening  or given the lid. Overall met some lovely people cannot recommend this hotel enough they normally go above an beyond to make your holiday the best.just a few tweek team big sur.missig hotel cat Blackie too

Overall good

Revelling in its charming setting, this hotel is located in the former fishing village of Los Cristianos. The hotel is nestled amidst beautiful gardens, lying just across the promenade from the sea. Guests can enjoy stunning views over the ocean and the harbour. The resort centre, with its numerous shops, entertainment venues, bars and restaurants, lies just 500 metres away from the hotel. Guests will find themselves just 400 metres away from the bustling resort beach of Los Cristianos. This delightful hotel features elegantly-appointed guest rooms, which are well equipped with modern amenities. Guests will appreciate the wide range of facilities and services that the hotel has to offer.

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H10 Big Sur Boutique Hotel