Select Room & Board Basis | Mercury Holidays

Product Details

Pool

I recently stayed at Catalonia Las Vegas and found the experience to be quite underwhelming. The hotel itself didn't offer anything particularly amazing, and there were several issues that negatively impacted my stay.

Firstly, the elevators were of poor quality, often slow and unreliable. The rooms were just average, lacking any standout features or amenities. The food was also disappointing—there was limited variety, and I even encountered undercooked chicken on one occasion.

One of the most disturbing aspects of my stay was being unable to use my balcony (that I had to pay more for) due to an older man pleasuring himself on his own balcony in a building across from the hotel every morning and evening, blatantly visible to other guests. This individual was also observed watching children at the pool, which was highly concerning.

When I reported this situation to the hotel staff, their response was disappointing and ineffective. The only response I got was “sorry” They did not take adequate action to address this serious issue, which left me feeling unsafe and uncomfortable.

Given these experiences, I cannot recommend Catalonia Las Vegas. There are better options available that prioritize guest safety and comfort.

Disturbing Experience with Unresponsive Staff

Our third visit to the Catalonia, the staff and service was good as usual, however there were a few things not as good as our previous visits.
I feel the interior of the hotel was tired and needed updating, the beds were comfortable and the rooms were a good size with air conditioning, fridge and television (although for the first week of our 2 week stay we only and BBC world news which was very disappointing as my partner loves to watch certain programs  in the evening. When we asked what the problem was they told us they were updating the system.)
The bathroom although adequate, were old and tired it definitely need updating.
The lifts were constantly out of use and we on many occasions had to wait a considerable while to obtain one. 
The food quality and choice had definitely deteriorated since our previous visits. In my opinion more geared to suit Spanish clients.  7 days out of our 14 day visit there was no English sausage at breakfast and a very repetitive evening meal menu.
The evening entertainment program was poor  -  again more suited to the Spanish.
However, the daytime entertainment staff were great and offered a wide choice of games.
On a plus side, the location is excellent and although disappointed with certain aspects of our stay the Catalonia Las Vegas. I will hopefully return again.

Great Location, good service, helpful staff

Travelled with a school trip starting for for nights. Nikolai and the other reception staff were incredibly accommodating especially as my students seemed to misplace room cards every two minutes. The buffet food service was excellent with a massive variety of food to suit every taste, with attentive friendly staff. The facilities were good, with a small gym, a bar if required, entertainment each night, a swimming pool, pool tables and an outside area for giant chess and a few other activities to keep the kids happy. The hotel is right on the front with easy walking distance to the salt water pools, restaurants, shops, farmcias and supermarkets.   Overall it was an excellent stay and the length of this review reflects that :-)

Excellent stay

This is our 2nd visit this year , hotel staff as friendly and helpful as usual, pool spotless, water clear and cool. Buffet had plenty of choice as usual, even for myself who doesn’t eat meat. Loved happy hour🥂.Normally we book seaview balcony room, on this visit we opted for room with balcony over looking Teide. This was a good choice, much quieter as we had been kept awake on last visit by the boom boom of bar opposite. Will certainly be returning, great location and good value for money .

Wonderful week away

I find Spanish hotels extremely well-run, and this is a case in point. Staff are so helpful and friendly. Thank you for a lovely holiday!

Lovely

This sublime beach hotel is situated in the popular tourist hub of Puerto de la Cruz. The airport is about 25 minutes’ drive away. The hotel enjoys an idyllic beachside setting opposite Martianez, the popular seawater swimming baths. The complex is nestled amidst gardens, which stretch over 1,500 metres squared, blending effortlessly with its surroundings. Guests can enjoy the sumptuous delights of the buffet-style meals, with exquisite dishes, relax in the outdoor pool area or have a couple of drinks in the bar. Visitors will be impressed by the stylish rooms, which come well equipped with modern amenities and offer the ideal surroundings in which to relax and unwind at the end of the day.

North America

Canada

Escorted Tours

South East Asia

Philippines

Private Tours

Africa

Madagascar

Vietnam

Holidays

Escorted Rail Journeys

Europe

Malta

Namibia

East Asia

Taiwan

Indian Subcontinent

Bhutan

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Multi-Centres

Latin America

Costa Rica

Mongolia

Middle East

Dubai

Indian Ocean

Maldives

Mauritius

Kenya

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

South Africa

Cyprus

France

Indonesia

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Kerala

Chile

Nepal

Escorted Walking Tours

Ethiopia

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

India

Turkey

Tenerife

Madeira

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Egypt

Netherlands

Norway

Italy

Spain

Seychelles

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Caribbean

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Trip Type

Sort by

More Info (view all)

Catalonia las Vegas