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We escaped to this hotel, after leaving a hotel with no aircond. This hotel had a well functioning aircondition... heaven. Friendly athmosphere, exept the bar-fellow... we asked for a coffee, and he replied "this is a bar, and we don't serve coffee"... Not very custom friendly. The room was nice and clean, with enough space, and a good size balcony, safe and good beds. There was a hot water maker, but no cups or teaspoons. We stayed for 6 nights. Three elevators working good.. 

Nice experience.

I am very disappointed with the hotel! The description said that the hotel was recently renovated, but from my stay there I found that it was not. Old and dirty hotel, smells very unpleasant, air conditioner does not work. The food is very basic. For a 4 star hotel it doesn't even offer water in the room. The restaurant is located underground and it is very unpleasant, during the meal utensils fly from everywhere and the noise is unbearable. The only good thing about this hotel is the staff.

Very disappointed!

Hotel was clean and tidy the rooms were a little dated but clean the aircon didnt work even though i reported it to reception twice and the other people in our group of 8 also had no aircon so it was really hard to sleep in the heat other than that the beds were comfy the room also had s fridge which was nice and a kettle but no tea and coffee making equipment as you had to pay extra for that.
The breakfast was basic and luke warm at best it consisted of cold mrats pancakes beans scrambled egg which was rubbery fried egg thinly sliced slimey bacon tomatoes and potato wedges. There was fresh bread cerial and fruit if you didnt fancy chancing the dodgy breakfast.
The staff were really nice though.
Their also seemed to be a lot of people sitting in the lobby every single day same faces and kids messing around in the lifts which lead me to believe this hotel was housing a few people as they didnt look like they wete there on holiday.
Overall it was in a good location near the sea and across from a great bar however we wouldnt stay there again

Not a great hotel experience due to poor aircon poor food and kids messing about in the lifts 

Let me start by saying that I am a Tour Guide. I don't write reviews, generally speaking, but at the reception of the Tenerife hotel check-in Concordia playa of the Canary Islands, Alba, at the reception was truly fantastic, empathetic and extremely professional at a critical moment of my holiday.
Unfortunately I had to advance my flight to return home and she was truly invaluable for everything, including finding a transfer to the airport which was very difficult to find because everyone was fully booked.
Alba was really super professional, she managed to pay attention to me to solve my problem and at the same time she awaited the requests of other hotel guests. She was really great.
Not all hotel receptionists would have had the same professional attention and care to the customers.
Thanks so mucho Alba.
I wish you a Merry Christmas and all the best.

Amazing Alba the Receptionist 

The room was clean and fresh, clean towels and bedding, which is a must for me. 
Facilities were great, lovely bar downstairs. 
Staff were polite and welcoming.
its right on the front so location was excellent.
The only sad thing was the poll was in constant shade, so we didn't use it.

Lovely hotel

In the heart of Puerto de la Cruz, with stunning views of the highest peak in Spain, Mount Teide, and with easy access to all the points of interest on the island. In the hotel vicinity, there are the beach, shops, bars and restaurants, and public transportation is in front of the hotel. Facilities include a 24-hour reception, wireless internet access, restaurant, a swimming pool with a sun terrace, lifts, TV room, and a lounge bar with live music. The hotel comprises a total of 236 rooms spread over 10 floors.

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Checkin Concordia Playa