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Pool

visited rixus sungate in end of march sorry for the late review. There was me & my husband 47 & 41 & my daughter who is 11,we had a amazing stay,we were upgraded to a executive villa which all i can say was wow,3 floors, swimming pool, bath 4 mini bars direct access to the pool it even had a microwave & a hob if you wanted to cook. it made me feel like a footballers wife,the food was exceptional in the buffet restaurants,we ate out one night in the chinese one of the best we have ever had this was included in our all inclusive. There was a lovely as they classed it snack bar it was huge lots of choice & you could sit outside overlooking the sea,there is a lot more restaurants but as we were just before season started towards the end started to open i would expect them to be all of a high standard. its a large complex lots of pools all i can say is everywhere was spotless,a short walk & you were near the waterslides. It was great for adults and children & they even had water sports my husband took my daughter on a jet ski and went paragliding ,these were at a extra cost but i felt very good value for money. Bit cheaper if you book more than one we oved the main bar & were looked after very well bar staff friendly & hardworking & a special thanks goes out to derya who made our stay so special,we cant wait to return & i no we will not get a villa again but i feel we would be more than happy with the rooms they provide,one of our favourite places was at the other end where the marine rooms are,it was like a little hotel in its self,lovely pool great bar and seating very chilled,did notice a big gym it also had a range of shops and a hairdressers,there is probably more that i haven't mention but had onsite everything you needed. I just want to make it clear there was nothing wrong with food at the hotel just wanted a night out as a treat & went to leons,we were picked up & dropped of didnt take long , great service & the food was brilliant & in my opinion very reasonably priced so if we return which i would love to would certainlly visit leons again. Thanks to all the staff at rixus sungate cant wait to return,i would say a great place for all age ranges lots to do for children but also quiter areas for couple or single people traveling. a big thankyou to rixus

cant wait to return

Hotel and site was amazing
Staff excellent
I stayed on 4 th floor of main building found directions were poor got lost several times looking for pool just below my window
It was a long walk to breakfast especially steep on return I'm over 60 and the young members of my family didn't find it so bad
Also air con in corridors and lift left a lot to be desired.perfect for families not me
Remember to take euros this is what they quote in shops around.

Turkey break with family

Honest review from a couple. Not 5 star. Hotel more of an impersonal resort than a hotel complex. Full of rude Russians. The staff couldn’t speak any English hardly which we found very frustrating. Food good in main two restaurants but was absolutely heaving at all times everyone fighting and pushing in to get there food. Kids running riot and whizzing around on scooters and parents not taking a blind notice. There is a kids rixy restaurant but they obviously didn’t eat in it. Requested a mattress topper before we arrived because of bad back asked another three times when we got there and they still didn’t put one on. Beds rock hard. Stayed in marine part of hotel which was overall the best but sun bed reservation was in full swing. Overall we did not find this holiday a very relaxing experience and definitely wouldn’t return again.

Far from a relaxing holiday

Excellent hotel for families plenty to do , kids will be kept all day and night they have a kids carnival every two weeks amazing , the kids area at night put on candy floss , popcorn , drinks , a cart full of sweets and candy lollies , kid’s entertainment, the gym is amazing the best I’ve seen of all the years I’ve been going on holiday , the activities they have on during the day is endless everything you can think of even for the kids , we sat round the kids pool because of our grandson it could do with a good clean under the sun loungers the main pool where the DJ plays live during the day is beautiful with day beds and very comfortable loungers the pool service for drinks we had the best waiter on skates literally he was called  saruhan saygr what lovely lad a credit to the hotel very polite and he tried very hard with his English he made sure we had everything we wanted he worked so hard he never stopped , there was another lad who worked round the kids pool too didnt get his name unfortunately , he also worked really hard , the food was a mix always something to eat salads and fruit amazing , breakfast was good but dinner was abit of a let down for the English , they have a noodle bar open from 3/6pm excellent next to it was a croissant hut plain and chocolate omg they are to die for freshly made . The coffee bar inside the reception is amazing the girl who worked in there with the white shirt on needs to put a smile on her face abit more make people feel welcome not make them feel like they are putting her out , you must go to the land of legends free visit with the hotel and transfer it’s about a 50 min journey away well worth the visit , shops inside the hotel are very expensive walked in walked straight back out cheaper outside the hotel , entertainment at night was very good what we saw as we were there when the euros were on so we was watching the football , the outside bar the bar staff were excellent there was three who made our holiday , Mustafa, Gulistan , Derya these three deserve a medal they are credit to the hotel worked so hard the sweat pouring off these workers in 29 degrees heat at night they made our holiday , the air con in the rooms are fantastic not so good inside the hotel far to warm , the hotel overall was very good I would tell people to go for a family or young couples it’s a hotel for you .

Hotel Rixos Sungate Kemer

This was our first time in Turkey, altogether we had a good holiday.

Standout individuals who were attentive and friendly are: Terkhan at Marine; Paulina, Mehammet and Altyani from the Silence/Fantasy Pool Bar area and also the very friendly Batukhan in Veranda, you are all fantastic, keep up the great work! I had an amazing Thai style massage in the spa and the ladies in there are fab! 

We were placed in the older part of the building, it’s definitely not a 5* star platinum experience in any way. My disappointment is mainly directed at TUI, as there seems to be such a discrepancy in experience between different rooms. However, altogether the service generally wasn’t great, most of the staff seemed unhappy, I hope upper management can make the experience better. 

Pros: 
- Rixy Children’s Club is amazing, there always are loads for activities, arts, crafts and science for your kids to do. You need to book these activities in advance and they fill up quickly. The daily schedule/agenda is for if you want to leave your child there all day. My son did the painting class and science class and he enjoyed both! Staff are welcoming and attentive in the kids area and the soft play is a lot of fun!
- the pools are clean and well maintained, the kids water park is amazing and so are the water rides!
- the resort looks beautiful and the scenery is great!
- Evenings entertainment is great (if exceedingly loud) 

OK

- Cost/Price overall for holiday
- Food, on balance the buffet is alright; not great not terrible 3.75*
- Location
- Spa is great but really overpriced
- The Tappinyaki restaurant/experience was tasty and a lot of fun! However, despite me explaining my 7yo son wouldn’t eat they charged €20 for my son just to sit at the table and gave him chicken nuggets and chips (which we could have got in the buffet anyways), felt like a bit of rip off. 
- Land of Legends did not meet expectations, small and not much going on, sunscreen €45,  we queued for an hour for the water park rides and people were rude in the queue

Cons:
- we arrived to the hotel at 3am in the morning and had a very lukewarm greeting, the concierge took out suitcases but was unhappy to wait, in fact I had to ask him to wait while my son and partner were using the loo and we didn’t know where we were going, he huffed and turned to his phone! We hadn’t eaten a full meal for almost 12 hours, I’d been up for 20hours travelling and no food had been left in the room, it wasn’t clear where we could eat even though I was under the impression there was ‘24’hr food. I tried to order room service on the app which didn’t work, I called concierge who didn’t understand/speak English, they passed me onto another person who told me to order through the tv. TV is not positioned in front on bed, it’s at the end of the room and not a smart tv, had to figure out how to order room service, finally ordered, waited and waited until 5am, no food came…. We ‘slept in’, missed breakfast by a few minutes 10:55 and had to wait until 13:00 to eat for lunch. I hadn’t eaten for 24 hours. Not a great start. On top of this, the curtains were broken and let light in, air con was very old and didn’t work properly - the room was hot and no air con on for our arrival, there was a baby cot set up in the room and only ONE pillow. I did not sleep and had terrible back ache. I wrote all problems down and while we were provided with more pillows and baby cot removed, the blinds remained broken and sunlight entered each morning, the bath was broken, room was dusty and old. 
- We just didn’t get a great vibe from this resort, their advertising etc didn’t match or meet the expectation. 
- Food: there are 2 buffett restaurants, really they are the same they have the exact same vibe and food. TUI advertises the “a la carte” restaurants, although we don’t have a reservation, the Chinese restaurant had many available tables at 9:30pm and they wouldn’t serve us! I understand the requirement for bookings but if it the restaurant is open until 11pm then why turn away paying guests early? Rude and disappointing, terrible service.

Good Family Resort - more to be desired

Rixos Sungate enjoys an enviable position in the heart of nature. Located in Kemer on the Gulf of Antalya, the resort sits on the golden sands of its glorious private beach, affording a spectacular view of the azure blue Mediterranean. Offering all-inclusive luxury on the edge of the Olympus National Park, home to the Olympos Mountains, the resort also overlooks the Taurus Mountains. It is this stunning backdrop that inspires the extensive leisure facilities on offer.

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Rixos Sungate