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Pool

Everything was perfect!!! I have nothing to complain about this gorgeous location!!
The staff is very nice and helpful!!
The animation team is fantastic ( Especially, Omega is the heart of the party- very funny and full of energy, we liked him a lot)!
We will definitely come back here!

Wonderful time❤️

This is a fantastic hotel for families with kids!
- Great pool scene with separate waterpark area.
- Water in bottles available everywhere and they make sure it’s cold.
-Food is good with kids area
-Ice cream is good quality Algida (Walls)
-Drinks in room are original Coca Cola, Fanta, sprite replaced everyday.
-music by the pool is soft jazz in the morning and than more vibrant throughout the day.
-evening shows are good too with mini disco for kids 
- I like their pool towels policy. They remove them if your not there in the morning and then need to pick them up from the reception

The negative:
We arrived late and there was nothing opened to eat so we ventured out to town.

Reception was trying to explain to us that we can eat at certain snack bar but that was still closed and the staff were not clear at explaining opening time.

Suggestion: maybe to put info in writing so English speaking tourist can understand what to do when they arrive late.

Fantastic hotel

We reserved and paid for a standart room with balcony for 2 adults and our 7 years old kid. What we recieved was a narrow economy room with french window and with 2 seperate beds. The manager told me that this room is standart with french balcony and that they'll bring us a bed for the kid. We got a bed for the kind the next day, but not thanks to him or receiption, but thanks to a boy, who cleans the rooms. We called our touragency in our country to deal with the hotel and despite that we spend 3 of our total stay of 7 nights in the small economy room. And at the end they changed our room with standart room with balcony, the room for what we have paid for and that was suitable for a family of 2 adults and 1 child. Our new room was close to the big cooler system and was noisy. In our previous small room was loud too, because of the music from the stage and poolbar, witch stopped a way after 0.00h.
The rest was OK.

If you are a family with 1 kid think twice before you go there

Hotel is amazing. Nice and clean food is good loads to choose from Entertainment staff are great always about doing activities loads of fun for all the family. Would definitely recommend this hotel. The staff can't do enough for you.We will be returning next year.

Would definitely recommend

We stayed from June 24 to July 4, 2024 in room 3113

The first impression is great.  The reception is impeccable, the view of the pool, the garden, the road to the sea is perfect, as is our first impression, BUT

After the first night I fell out of bed because the mattress was literally deformed.  Otherwise, the bed is composed of four boards that frame the lower mattress on which there is another mattress. I complained to the receptionist, asked them to do something about it.  Two House Technician came and stated that the bed was deformed and left. The next day I asked to change our room and we were told that it was not possible because the hotel was full. I checked later, there was free rooms, so the gentleman at the reception is LYING!!! LYING!!! 

After that, the gentlemen who work there gave themselves the right to take the towels because they found that no one was lying on them and they were just taking up space.  When we got out of the pool, there were no towels, our things were removed from the sunbeds, and we hadn't even been in the pool for half an hour. Again stress with the reception.
Since then, every day I was looking to see if one of the workers will put away our towels, I can't relax on VACATION. 

But the biggest shock in the 5-star hotel where we vacation all inc.  paid almost €4,000, still to come:

Ice cream for children is only from 12:00 to 18:00 , refreshments and snacks as well. Please???  What is this about? A hotel that has the name KIDS and all inc., but in several places they sell popcorn, juice, toys, ice cream for children, SELL in All inc. hotel.  Think about it.  Read it again, slowly. 

The restaurant and kitchen are terrible. The same tasteless dishes, unfriendly staff who, when I ask for a clean spoon, tell me to look for it myself and manage because they don't have them anymore. 😳 And for that, I complained to the head of the restaurant, he says the lack of staff already wanted to fire the guy, please forgive. 

Scheduling additional tours like diving through the TUI application where they take the money properly, send a friendly reminder the day before so that the appointment is not forgotten and then I wait in front of the hotel for an hour for someone to pick me up where in the end no one shows up. It turned out that the application does not work and that, well, it is better to make an appointment with them personally for another day if I want, but they also charge for that.  The money they should refund due to their mistake is waiting for up to two weeks and nothing to anyone. No one says at least sorry that the day you set aside for it goes to waste. (my wife and children have already gone on another excursion, so I spent the whole day alone in my room instead of diving).

In the end, when everything was boiling over, I asked to speak with Mr. Sedath, who is the manager of the hotel.  A very pleasant gentleman, eloquent, speaks several languages... He took his time, listened to the problems and immediately offered us another room, but we refused because at that moment we only had three days left, so it makes no sense to move to another room. He asked me to forgive the receptionist who tells lies because he is under stress and said that I should have come to him immediately for such things because he would have found a solution and a new room. He helped me with the inconvenience for the new diving tour. He also talked with lovely Hauskeeping manager about the mattress in the room, although Hauskeeping can't do anything about it (my opinion). He also offered a voucher for another restaurant as an apology, which we also declined.  With him, you can personally see the will and desire for satisfied guests, which, unfortunately, cannot be said for the majority.

Too many inconveniences, too many disappointments and too many failed expectations.

Let me mention the beautiful things, which unfortunately are fewer.

Housekeeping service is excellent. The room was always neat, clean and everything in its place.

The beach has fine sand, ideal for small children who likes to build castles and another staff. The exit to the beach is beautiful. 

And that's it. 

Personally opinion, don't stay in this hotel. There are plenty cheaper hotels with better food quality, better receptionist who doesn't lie, with better service overall.

Don't go ther, ever

This hotel is situated on the outskirts of the beautiful city of Antalya, Turkey. The hotel is by a private sandy beach, surrounded by lush gardens, with a modern and comfortable design. The city of Side with its many shopping and entertainment venues is 12 km from the hotel and it is 100 km to the nearest ski resort as well as 5 km to a selection of nightclubs. Antalya airport is 50 km away and links to the transport network are located directly in front of the hotel.

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Hotel Turan Prince