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We stayed for 1 week in June 2024. It was a very pleasant stay. Room was clean and tidy, staff are friendly and very welcoming. The staff particularly made an effort with my 10 month old son, making effort to entertain him which he enjoyed, espically at the plantation restuarant. The hotel has its own beach which is kept very clean and tidy. It is a stunning beach. The hotel also has a few swimming pools, all well maintained. We stayed in a junior suite, it was a very large room.

At the time we stayed it wasn't overcrowded so was quite a pleasant stay. The room was cleaned twice a day and the towels replaced. The hotel was very accomodating of warming up or making food for my son.

The hotel is on the east coast of the island, and there is a breeze which comes from this direction making the weather unpredictable. It was windy and cloudy for us for the first few days, we mainly went to the west coast where it was sunny and the water was warmer. Unfortunently, none of the hotel's pools are heated so the water can be cold depending on the weather, so we couldn't stay in there for long with my son.

We were half board. The breakfast menu rotated on a 2 day basis, so the food was slightly repetitive, but none the less it was tasty so we didn't mind. The dinner buffer was different each day and also the food was tasty. You have to pay for drinks at dinner, even for water which I didn't like. The drinks were slightly pricey espically when you are buying them every night.

The plantation restaurant did not have many options for free under the half-board, the other options were subsidised, so we did not eat there, other than once. It is an alacate menu so it is an acquired taste and you gete less food than goinng to the bufffet. They also had a lobster night which was quite pricey, but we tried it as a one off. There was also a tappas night which we thoroughly enjoyed.

The hotel offers a number of water sport activities complimentary, however due to having a 10 month old with us we were unable to try these. There is also a diving centre based at the hotel, which I did try, it is very professional so worth doing through the hotel.

The hotel offers free parking if you hire a vehicle, which is convienient. There is nothing much nearby, so worth hiring a car if you are planning to go out, otherwise the taxi fares could add up.

Overall a pleasant stay and would recommend the hotel, but may be worth booking a hotel on the opposite side of the island purely based on better weather.

Great Hotel, Recommended to stay

I have just come back from a lovely 7 nights family holiday in Mauritius, we stayed at The Residence and by far exceeded expectations! 

We hired a car and drove to The Residence, they have a few bays to park in at the hotel. 

Highly recommend hiring a car especially with kids. Less hassle of carrying everything everytime with a taxi.

Met with lovely staff at the front entrance who welcomed us in, took our luggage and gave us a very delicious welcome drink. They ring a bell for every new guest that arrives which is a nice touch. 

We stayed in a Junior Suite which was very big and beautifully done, very clean too. Two decent sized Tvs, one in reception area and the other in the bedroom. They gave us a cot and highchair. The bed was so big that our son mostly slept with us. 

Had our own butler service who made sure our stay was as perfect as can be. 

Staff are ever so kind and friendly, very helpful and absolutely loving towards children. My 10 month old was very happy and was always playing and laughing with the staff. 

They put 10 blue balloons around the cot as my son just turned 10 months when we went there. That was super adorable! 

I had an anniversary dinner set up in the Plantation with a complimentary heart cake. They put on a celebration song and came with the cake all singing and clapping, made our day so special. 
The male manager at the time was very helpful in organising the dinner, unfortunately forgot his name along with alot of other staff but everyone made sure we were welcomed and everything was answered with a 'yes'.
My son knows the manager as Chachu (uncle) his eyes always lit up when I said Chachu is here, he was so loving towards my son.
They also set up the room with lovely decorations. 

They make complimentary baby food which is an added bonus, my son loved the food. They also heat up baby food jars you bring. 

There was also a female manager there, absolutely loving also, very helpful too. 
I felt my son had such a nice bonding with everyone there which eased my mind as its not easy taking kids on holiday. 

This hotel is ever so kid friendly, however I found that the access around the hotel could have been better with more slopes. For example there is a slope to the dining room but next to it there is a set of stairs and there is a lift that takes you to the spa, but to get to the lift you have to use the stairs which defeats the purpose of a lift as there are stairs to the spa too. Both sides have stairs they need to make a slope instead to get access to the lift with a pram or wheelchair....

We had half board so Breakfast and Dinner was included, drinks are excluded, we mainly had dinner in the Dinning Room for the buffet.
The drinks were lovely, the virgin Mangocolada was my absolute favourite. The selection of deserts were endless. 
They have a good variety of meats, seafood and vegetarian dishes. 

The selection for breakfast and Dinner was absolutely superb, spoilt for choice and the food, the quality and the taste was amazing. 

We had lobster night at the Plantation and Tapas night in the tent next to the Plantation. Food was spot on as always. 

The beach was beautiful, clean and bright blue sea, we went at the time which was their Winter so it was abit windy but still humid warm, some days were hot. Hardly anyone there due to off peak which was great, pretty much had the beach and the hotel pools to ourselves. 

I requested a father's day cake, paid for it and they delivered it to the room as requested. The cakes were so delicious. 

They have a kids club but we never used it.
They have alot of activities but not suitable for kids. 
My husband did Scuba diving, they have many more water sport activities which you need to pay for and some free activities. 

My husband and I had massages booked, again staff at the spa were very welcoming. 
I had my massage first with Tushaar, he was very professional, listened to my request, my massage was perfect, i nearly fell asleep 3 times! It was that good! 
My husband then had his and went with Tushaar too and my husband was very happy too, we both went with the Mauritian Ritual which consisted of a ginger foot soak, head and full body massage. 

Not to forget our lovely friend Radnish at the Plantation who literally had the same song play list as my husband, i honestly thought it was my husband putting music on through the speakers, Radnish definitely has good taste in music haha. 

Downside: Food & drink prices are abit expensive, especially in Plantation as they are A la carte. The massage prices were expensive too, ours was £97 each for the Mauritian Ritual. 
Pools are not heated.
Lacks wheelchair/Pram access around hotel. 
There's no ramp at reception so we had to use the back access every time. 
The location of the hotel is not near the main sightseeing areas, which are mainly in the west so it took us over an hours drive every time. 

Other than that, the hotel is nicely built, very luxurious, good atmosphere, very clean and presentable. 
Staff are all welcoming, positive attitude, always smiling and happy. 

By far the best holiday I've had. 

100% recommend, i would definitely go there again just to relax as I've done all the sightseeing. This is a lovely hotel to chill out in. 

A massive thank you to everyone at The Residence. They work so hard, they make sure every guest leaves with a good experience. 

I truly miss them all and hopefully see them all again soon.

100% Recommended, kid friendly, delicious food, clean hotel

Rooms 254/153/155.(May 28 to Jun 3) - feedback provided by room 254. 
Our 2nd visit to the Residence.We had a great time there, although mother nature did not cooperate for the first 3 days...there being anticyclones around the island (not the fault of the hotel). We did appreciate very much the upgrade to Ocean front facing rooms, which was a nice gesture on the part of the Residence. Nothing beats the experience of waking up in the morning with the smell, sight and sound of the sea so close by. The views are stunning at sunrise and also during the day whenever the weather is nice. Nice gardens, clean beach and sea. The staff made us feel very welcome. Every one there did their best to ensure we had a nice time. We were Half Board, the food was great, there was enough choice to help us find something to our taste.  

Special shout outs to Yovanna(our housekeeping lady), Trisha(at the breakfast egg/omelette station), Sabrina(from the guest relations team who did follow up after I needed an emergency visit to a nearby Medical Clinic), Vimal for preparing our room in the evening .

Overall a great place to relax and chill out with a good variety of land or sea based activities.

A couple of suggestions:- 
1) provide stainless steel electric kettle instead of plastic one. 
2) more cooked veggie dishes.That should be fairly easy to implement since Mauritius has such a large variety of local/native veggies as seen at the Local farmers' markets around the island.
3) whilst I do understand the need to charge for Wine/fruit juices/soft drinks during dinner, I wonder why water is not provided by default, given that it is bottled in-house and already being provided free throughout the day. Besides that would also help separate the Residence from its competitors on the island.

Great place to relax

We loved our stay here and had such a relaxing time. The beach was beautiful so white so clean lovely.  We reallly enjoyed a walk late afternoon along the beach to the temples at the very far end  then back through the forest area adjacent to the beach - had to do something to compensate for the over indulgence of food !

Food was plentiful and we especialy enjoyed The Plantation restaurant - the food here is outstanding as is the ambiance, so welcoming.

A few nights we had entertainment at the main bar area which was fun.

All the staff at the hotel are so friendly and professional - many thanks especially to Amanda for taking the time to chat with me during our stay and gave me a good insight on the Hotel very informative.

The snorkelling trip we did was great and saw lots of fish.

The rooms we had were so lovely first the Ocean front - wonderful view and quite close to the sea you could hear it.
Additionally the Suite, wonderfully spacious and beautifully presented we especially liked the sunloungers outside on the terrace.

Overall you cannot go wrong with this hotel - it has a relaxing vibe, not rushed, no loud music by the pool just perfect.

Thank you for a super 7 nights stay..

Deborah & Mark Cook

Relax and Enjoy - just perfect

Excellent hotel, attentive staff, helpful all round, our butler amazing, dining manager very helpful, reception staff amazing. rooms were brilliant, well equipped and spacious, we could not have booked a more perfect hotel, everything about our holiday was 100%. Food in dining area buffet had a theme every night so you got different choices, breakfast was more than enough choice. Drinks at the bar were expensive but if you're going to paradise island, be prepared to spend a little more than usual, I have no regrets and would come back here without hesitation. We had holiday that we will never forget and all staff members had a massive part to play in this. See you all again and hopefully soon.

Memorable stay at this perfect hotel in a perfect location with amazing ocean view rooms.

The Residence Mauritius
Coastal Road Belle Mare Mauritius
Although only open for 16 years The Residence Mauritius is already considered as one of the jewels of the international hotel scene.
Its mile long beach of immaculate white sand fringed by tropical gardens its refined and deliciously nostalgic decor inspired by turn of the century plantation houses. Its butler service surpassing the colonial palaces of yesteryear its exotic and delicate cuisine are only some of the ingredients which have contributed to the hotel success.

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The Residence Mauritius