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This is a hotel draped in old-world luxury that primarily caters to business travelers needing extended stays or those seeking a luxurious home-away-from-home experience. The prime location near Colombo's attractions and a roughly 30-minute drive from the airport are big pluses. However, keep in mind it's not directly on the beach if ocean views are a priority. Overall,  while it may not quite reach the heights of luxury, it offers a reliable Hilton experience with friendly service

LOCATION: The location is a double-edged sword. On the positive side, the hotel sits in a quiet, upscale neighborhood within walking distance of some popular attractions.  However, it's slightly removed from the main Colombo bustle, so if you crave a vibrant nightlife scene right outside your doorstep, this might not be ideal.  Taxis are readily available, and the airport is a manageable 30-minute ride away.

DINE + DRINK: Didn’t have the chance to sample the food at their popular FLOW restaurant. So I cannot comment on dining. There is also a cocktail lounge on-site, but for more variety, you might need to venture out.

ROOM: We stayed in Room 3004, which was a 2-bedroom Suite, so this review is based on that;  SIZE: Super spacious Apartment suite with a huge Living and dining area, big kitchen that is fully loaded, and 2 separate bedrooms that are big enough to accommodate 2 families; VIEW: Spectacular views of the lake and the glittering tower! ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: 2 separate bathrooms, each with a Stand-in shower; TOILETRIES: Good spa-quality toiletries

FACILITIES: Excellent Gym that was compact but loaded with a phenomenal range of weights and Cardio machines good enough for a full-on workout. The outdoor swimming pool is huge (almost a Lap pool) and comes loaded with million-dollar views of the Lotus Tower. They also have a lovely TENNIS court and other recreational facilities that are great for an extended stay

SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. S

HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! 2 Big Smart TVs(one in the hall and one in the bedroom) dishing out a wide variety of channels spanning sports, news, music, movies, and  entertainment in multiple languages

Dated but Delightful

We have just returned from Hilton Colombo residences after spending 2 weeks in Colombo. Whilst I agree with the plethora of good reviews to some extent, one has to outline the negatives of this Hotel as well.

In terms of the room/suite rates they are certainly not cheap or reasonable for the level of accommodation you pay for.  The building as a whole remains the same as it was in it's inception in the 1990's. 

Having visited star class hotels globally, some in underdeveloped countries, this particular establishment is light years behind its competitors within the hospitality industry,  Not much internal work or improvement has been done as a whole to the property. If was to summarise the  internal features of this hotel it is like going back in time to the 1990's. The parquet flooring we remember when we were kids, the outdated elevator systems , the wooden furniture that we do not see if modern hotels etc.

The walls need some TLC to say the least as they probably haven't seen a paint brush for many years.  Please note our apartment had some damp/mold on the bedroom walls. The housekeeping department have issues with providing clean towels regularly, from what the cleaning staff have mentioned, I understand that the laundry is outsourced to an external service provider. The apartment was not cleaned until after 3 PM on most days and required some prompting. I believe this is due to staff shortages.

The service is slow the entire operation is run by trainees or apprentices all working 12-14 hour days with 4/5 shifts being worked consecutively . Most of them have mentioned how tired they are and the shortage /high turn over of staff within the hotel.

Everything about this hotel is dated and I am astounded how it has received so many good reviews. 

The only positive is the breakfast buffet I suppose and the friendliness' of the staff even though they don't have the necessary skills or the training to competently perform their duties.

General Manager and senior management team please take note of my comments above and hope you are proactive in your approach, in taking some remedial action to make the guest experience more fulfilling and cost effective.

Hilton Colombo Residences 3 Star Service and Facilities at 5 star Prices

For the first time we had a wonderful two night stay at the Hilton Residence, conveniently located at the heart of the city. We enjoyed our stay and meals at the FLOW restaurant. It was an exceptional experience, everyone from front office team, HSK team to the F&B was very kind and have taken care of our needs in a pro active manner.  Overall we enjoyed our stay and would like to highlight some exceptional team members we met at the FLOW restaurant Lochana, Salika, Raj and Rukaml, also the 8th floor HSK boy who took care of our suite. Thank you ❤️

We had a wonderful stay🙏🏽

We stayed at Hilton Residencies for 6 weeks from May 2024 to mid June 2024. We had a two bedroom apartment which was very comfortable and spacious. 
Our stay was made more comfortable specially by the housekeeping team.
Umesh at housekeeping was exceptionally helpful and excellent at what he does. He always made sure that we were not short of anything. And the same goes for Indika who was the replacement when Umesh was on leave. I must also not forget Kesara and Alimudin who also did an excellent job with keeping our apartment clean and fresh. 
Vivek from room service was also helpful and obliging whenever we needed anything. And a special shout out to chef Sajit and Raveendu.
There was one set back though. And that was the construction been done on the staircase which was literally on the other side of the wall. That was so unbearable at times.
Except for that detail, we had a wonderful stay at Hilton residencies.

Comfortable and friendly staff

I would like to share our delightful experience at Hilton Colombo Residencies for the Sunday brunch with our daughters and their friends. Kids had a fantastic time enjoying the fun activities provided. Shanaka Roshan and the team's exceptional support and service truly made a difference in enhancing our experience. The food offerings, including the separate kids' food corner with unlimited apple juice, popcorn, French fries, and more, added to the overall enjoyment of the day.

Sunday Brunch

The following services and amenities are available, but with **reduced service**: Breakfast.The following services and amenities are currently **not available**: Executive Lounge.Ideal for families as well as leisure and business travelers, Hilton Colombo Residences offers 177 stylish rooms and suites with views of the Indian Ocean and the metropolis of Colombo.

It is in proximity to major banking institutions, supermarkets, hospitals and shopping and cultural destinations. The 33-storey hotel also provides a range of venues for conferences and events with capacity of up to 850 guests. Explore our global and casual dining options at BASICO and FLOW as well as fitness and recreational facilities, offering everything for a memorable stay.

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Hilton Colombo Residence