Select Room & Board Basis | Mercury Holidays

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Pool

Beautiful, comfy bed & amazing pillows 
I was upgraded second night because of a private party near my room.
Staff organised room change anticipating loud music before party started.   All staff friendly & cheerful 
The pool was amazing & a beautiful place to chill & read my book.

Beautiful negombo

We stayed for 3 nights at the end of our trip around Sri Lanka. The check-in process (at around 6 pm) was welcoming, although I think it's weird to be asked to pay for our rooms during check-in. 

Our room was great. Fantastic air-con and a really comfortable bed. We appreciated the cake to help us celebrate our anniversary. Thank you. 

Although we had a good time,  it could've been great. The main pool was closed until our last day. There was never any pool towels, we always had to ask, then wait up to 30 minutes to get a towel and sunbed mattress in the morning. The pool is advertised as being open from 7am, but it clearly isn't. 

We had dinner in the restaurant 2 out of our 3 nights, both times due to convenience (1st night, just arrived after a very long day travelling and 3rd night, when it was pouring down). The food was OK, for the price, it could've been better. 

Finally, breakfast. Very disappointing. Only having runny scrambled eggs as an option isn't great. When I asked someone in chefs whites for boiled eggs, I was told a flat, 'No'. I asked the maitre d' lady, who initially also told me 'no' before going off and organising me 2 boiled eggs (which were perfect). After almost 3 weeks of travel around Sri Lanka, we were used to the differences in breakfasts, however, this is certainly not a cheap hotel and the least you should expect is a good breakfast with a variety of food items. Needless to say, we only had breakfast here on our first morning, made other arrangements after that. 

I wonder what this hotel is like during the height of the season- it certainly felt like it was closing down and we were a bit of an inconvenience. 

Other people have posted about the events hosted here. There was a corporate event during the middle day of our stay. We were woken before 7am with banging as they put the gazebos up, and again late into the evening when things were taken down, absolute pain. 

All in all we feel disappointed. This was by far the most expensive place we stayed in. It could've been amazing but just left us feeling underwhelmed and disappointed.

Was OK but could've been great

Beautiful grounds and fabulous outlook. Rooms are brilliant and the pool is beautiful. Breakfast was great had good variety. We also had a really nice club sandwich with chips. Cold beers. Lovely staff. Had an issue with our fridge. They come straight away with another one

Beautiful outlook

Very quiet, we stayed here for one night and happened to be then only guests, not much to do/nothing to do outside the hotel, pool was nice, dinner was average, breakfast was actually really good, the air conditioning was terrible so we had to complain a little.

Nice for 1 or 2 nights

We stayed here in March and had a lovely stay. Stayed here the day before we left to the airport. We were happy with our decision to stay here as it was close to the airport and we had no issues getting there in the morning.

The booking process was easy and quick via email. Very good and prompt communication throughout. 

Checking in was quick and easy too.  The welcome drink was quite warm and we would have preferred something nice and cool :)

Rooms were nice and clean. Had all the amenities. Had a nice , relaxed vibe throughout.

Staff were lovely , friendly and helpful. They had buggies to transport the luggage which was nice and I was able to get a ride to and from to the room with my little baby too:)

We had booked a room with a pool which was brilliant.  It was, however, slightly loud at night which may have been the motors or generators , not sure what it was but they were next to our room.

Overall, we had a nice time and we would definitely stay here again.

We had a nice and comfortable stay :)

Escape to Arie Lagoon, a luxury hotel in Negombo lying between the shimmering waters of the lagoon and the Indian Ocean, in the fishing village of Thalahena. This 4 Star Negombo lagoon hotel, which provides easy access to the airport and the commercial capital Colombo, is your getaway to paradise!

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Arie Lagoon