Grand Tour of South America

The order of events and sightseeing may vary according to local conditions or for operational purposes. The schedules of the domestic airlines in country are subject to frequent changes. For this reason, we have indicated approximate times only. Your local guide will inform you of any schedule changes as they are informed of them. Some road construction &/or weather conditions may lengthen the driving times. Our intention is to adhere to the day-to-day itinerary as printed; however, order of events and sightseeing may vary according to local conditions.

If booking more than 12 weeks before departure a deposit of €324.50pp will need to be paid at the time of booking with the full amount payable at 12 weeks prior to departure. The deposit applies to adults and children. If you are within 12 weeks of travel then the full balance of the holiday will be payable.

British passport holders are not currently required to obtain a visa in order to travel to Peru, Chile, Argentina or Brazil.

Your passport must have an “expiry date “ at least 6 months after the date you arrive.

Further advice should be sought from the applicable tourist authority for other nationalities and for general queries. We strongly advise you to check your destinations' Tourist Board or Embassy for the most up to date guidelines.

Please note that final flight details will be confirmed on your e-ticket and final documentation which will be sent to you approximately 21 days before departure. Weight restrictions will be finalized on your final documentation. Should you wish to take additional luggage you will need to pay extra at check-in. Check-in should be at least 3 hours before departure. If you wish to arrange Airport car parking or accommodation at preferential rates, we recommend you book this in advance with Holiday Extras on 0871 360 2000, quoting HX313.

IMPORTANT: A printed E-ticket is no longer required at check-in, all you need to do is present your passport to the staff at the desk and your boarding pass will be given to you. Please note that you should carry your invoice with flight details on it as you will need to show this at the airport.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras. To arrange your travel insurance with Holiday Extras, please call 0800 781 4237 and quote 'WK830' for preferential rates. Please ensure you provide us with the name of your insurer, policy number and their 24-hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

It is your responsibility to check any health & vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, www.travelhealthpro.org.uk, www.hpa. org.uk, your General Practitioner or a specialist clinic.

Altitude Sickness

Altitude sickness is a fairly common condition that can occur when you ascend to a high altitude (generally higher than 2,500 metres above sea level) quickly. The decrease in atmospheric pressure can make breathing more difficult as the body is not able to take in as much oxygen. Most cases are mild with symptoms that can include: a headache, nausea, dizziness and exhaustion. Several of the places in Peru are located at high altitude (over 2,500 metres above sea level) including Puno, Lake Titicaca and Cusco. Therefore, you may find you experience some symptoms at this altitude. It is advised that at these high altitudes, you keep hydrated and avoid alcohol. If you do experience symptoms of altitude sickness during your tour, ensure you tell your guide immediately who will be able to advise the best thing for you to do. You can contact your GP before you travel for advice on medication for altitude sickness.

This tour is accessible to most people with an average level of fitness and normal mobility. It involves full days of sightseeing, often on foot, and includes some climbing of steps, getting on and off coaches and at times long walks often across uneven paths and hills. This tour is not suitable for anyone with walking difficulties.

The currency in Peru is the Nuevo Sol (S/.), the currency of Chile is the Chilean Peso (CLP/CH$), in Argentina, the currency is the Argentinian Peso (ARS) and in Brazil the currency is the Brail Real (R$).

We recommend that you exchange your currency before you leave the UK. US Dollars are widely accepted should you wish to keep an alternative currency on you. Cash machines are available in all the major cities to withdraw money in local currency.

You can exchange currency at exchange stores and Cash Machines are available in all major cities. Local stores only accept Local Currency. Major Credit and Debit cards are widely accepted in all countries.

As normal practice you may be asked for your credit card details on check-in at the hotel in order to cover any extras incurred during your stay. If you do not have a credit card, you may be asked for a cash deposit. MasterCard and Visa are widely accepted in hotels as well as American Express.

You will need to take some extra money with you to cover any personal purchases, such as souvenirs, laundry and extra drinks and snacks as well as your lunch and dinner on each day. Approximately £650-£800 per person should be sufficient for the tour.

Tipping

It is customary to tip both your driver and guide and is at your discretion. We would recommend approximately £5.00 ($6.00) per person per day in total. This will be collected at the end of your day and can be paid in both local currency and US dollars. Tipping at Restaurants/Hotels etc is discretionary, but on average is around 10%

Local Tax A local tax called Ecotasa of approximately AR$45 per person per night is to be paid to the hotel in Bariloche upon check in or check out.

The minimum number of travellers in your group will be 10. If in the unlikely event, there are less than 10 people booked on your tour date, we will endeavour to reduce any disruption to your holiday and try to operate your tour with lower passenger numbers. If we are not able to operate your departure date then you may be asked to change to a different date and a full refund will be made available to you should this alternative not be suitable.

Private Tour: If you have booked a private tour, there will be no minimum passenger number.

This is an escorted tour where we use Local Expert guides in each country. You will also guided by a local expert in some of the cities you visit.

Private Tour: If you have booked a private tour then you will be accompanied by a Driver Guide or a Driver and Local Guides. These will be available to you during all scheduled sightseeing. Private Tours can depart on any day of the week depending on flight and train schedules and the opening days of the attractions. They will follow the itinerary as described in the brochure unless you have been advised otherwise and you will still have all of the same meals, sightseeing and local excursions included.

Your accommodation is selected for convenience, location, comfort or character, and can range from business hotels to leisure hotels. Hotel accommodation is generally rated as local three to four-star standard, but please note there is no international classification system for hotels, and differences in facilities and quality do exist compared to what you might expect in the UK. All group tours hotels have private bathroom facilities and air-conditioning, where needed. Rest assured that all accommodation used by Mercury Holidays is regularly inspected by our staff and partners to ensure that standards meet your needs.

Triple Rooms are available, but please note that these are on a request basis and the 3rd bed is a “rollaway” bed and may reduce the overall floorspace of the room.

Where an international flight arrives during early morning, we will endeavour to provide an Early Check In to your hotel, this is subject to availability. The usual hotel check in time is from 2pm onwards.

Meals will be provided as per the detailed itinerary. When included Breakfast will be of western style and served in the hotel each morning. Lunch and dinner when included will be a local restaurants or at your hotel, giving the opportunity to experience a variety of dishes and local flavours. For those days when dinner is not included your guide will be able to offer recommendations if you wish.

Vegetarian and Vegan meals can be catered for. Please contact Customer Experience for questions about other dietary requirements or allergy information.

It is not recommended to drink the tap water, even in developed counties water may contain unfamiliar elements that can cause upset stomachs. In less developed countries water is not filtered in the same way as the UK. Bottled Water will be available to purchase at Shops, Hotels & Lodges.

On your arrival in Lima, Peru you will be met by a representative from our local agent, Pure Peru, holding a sign displaying: “Mercury Holidays”. The Mercury Holidays/ Pure Peru representative will show you to your transfer vehicle. Please note for your arrival in Santiago on day 7 if you cannot see your representative they will be at Exit Gate 4. There are many illegal taxis operating around Santiago Airport and they have been known to steal from tourists. Official taxis are dark blue in colour.

If you need to contact our agency representatives during your stay, the details are:

Peru (Pure Peru) Office Phone Number: 0051 998 754 080 (Opening hours 8:30am to 5:30pm) E-mail Address: customer-service@pure-peru.com

Emergency contact information: Mobile telephone numbers: 0051 99 875 4080

Chile (Pure! Chile) Nueva Providencia 2214, office 186 Tel: 0056 9 5681 6943 E-mail: Sales1@pure-chile.com/ info@pure-chile.com

Emergency contact information: Telephone number: 0056 956816943

Argentina (Eurotur) Address: Viamonte 486, Buenos Aires, Argentina Office Phone Number: 0054 11 4312 6077 Email: patricia.parra@eurotur.tur.ar

Emergency contact information: Email: 247@eurotur.tur.ar Mobile telephone numbers: 0054 911 6878 1562

Brazil (Blumar) Address: Rua Siqueira Campos, 43 - cob 02, Copacabana, Rio de Janeiro, 22031-901 Phone: 0055 21 2142 9300 E-mail: juliepires@blumar.com.br

Emergency contact information: 24-hour phone number: 0055 21 99109 7256