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Gabi and Ale from the entertainment team were so fun! The weather wasn’t the greatest when we arrived but they made sure we had plenty of activities to keep us entertained. 

The days the weather was good, we played in the pool and had such a blast with both of them! Definitely going to remember this trip!

Entertainment team goes above and beyond!


This isn't a good review. I'm sure the title has forewarned you. Cancun Bay is not a place I'd recommend. The cheap(er) prices may tempt you, but you will suffer from deep regret if you stay here ESPECIALLY if you have already experienced a halfway decent resort in Cancun. I'm going to systematically review each area, with some of the big issues I'll address later.

Room: I shared with 2 friends in an apartment, that had one twin room, and a double room with 2 separate bathrooms. The room was clean and also had a balcony attached to the double. Sadly Aircon wasnt working in the twin room, we complained but they didn't do anything about it and was met with a very non-commital "we'll try and send someone" 

Resort facilities: The outdoor pool is nice, no deep end, but was fit for purpose. The pool area was circular shaped with all the sun loungers pointing towards it on the edge. The beach was small and there was a cordoned off area to the sea, presumably to prevent jellyfish and other marine visitors. The beach was clean, with one line of sun loungers pointing out to the sea, these were the most sought after loungers which went first. Then there was an indoor pool, which looked deeper, but for some reason nobody was using.

Restaurants and eating: Loosely speaking there are 3 places to get food. The buffet, which was as basic as they come, food was generally unappealing and presumably barely made the health code. There were some clear Costco platters there (which are probably the safest food to eat) and the genre of food seems to be mainly mexican focussed. The best part was the omelette bar at breakfast. The second way to get food is by ordering at the pools, little snack plates were on offer of beige food. Thirdly, there is the evening restaurant  meal, which requires a booking, you can't just walk in. This is either in the form of sushi OR a themed meal. Fyi if you are going on one of the days where there is a themed meal, you don't get a menu, you just have to take what they serve. E.g we went on BBQ night and was served a very small platter of meats that were reheated from vacuum packs. The meats were considered BBQ, not because they were cooked on a flame, but because they were smothered in BBq sauce, it actually felt like the meats were boiled.

Entertainment: one night was karaoke, one night was a live singer, great if you like that type of thing. Also there are quizzes, volleyball and pool aerobics in the outside pool during the day. There is a wonky pool table and table tennis table oddly located at the entrance to the outdoor pool/beach. Its odd because there is a lot of foot traffic that can disturb any games of ping-pong or pool.

Location: Right on the edge of the hotel zone. It is about 15 mins cab ride to downtown Cancun in one direction and similarly 15 minutes cab ride to the centre of the hotel zone (where the clubs and souvenir shops are). So it's in a bit of no man's land that somehow warrants the higher hotel zone prices but gives none of the upside of location and definitely none of the luxury. Outside of the resort, there is one taco restaurant and an overpriced convenience store (100 pesos for a bag of crisps) 8 mins walk away.

Ok, believe it or not, the above is me being quite reserved. Below are some of the major gripes:

In our room of 3 they gave us 2 small bottles of water. We incorrectly assumed we would have free access to drinkable water as part of the all inclusivity, we were wrong. When we complained, we were told to drink the bottled water at night when the bars closed, but in the day, drink the tap water provided from the bars. When we asked to at least provide a third bottle to represent the 3 people in our room, the receptionist said it would cost 5 dollars per extra bottle of mineral water. 
Despite their website saying so, they don't offer any laundry service at all (yes I know this is an extra cost - but they said that service is no longer available) . 
All drinks are heavily watered down. Its better to order your shots of alcohol and separate mixer so you can get proper alcohol servings
You book the restaurant via their info desk, but the info desk closes at 5. So if you haven't booked the restaurant by then, your only option is the ropey buffet - at this point I'd recommend eating out.
At about 5pm, they set up souvenir stores INSIDE the hotel, selling all the tat you see in the other stores, but at much higher prices. Its a bit of a hard sell that I wouldn't expect inside the hotel. This is annoying especially if you've made an effort to avoid these peddlers outside.

In conclusion, even though it is half or maybe quarter of the price of other hotels on the strip. Id rather stay one night in a decent hotel than 4 nights at Cancun Bay.

Expect budget, not as all inclusive as you think!

Alexis y alejando el monstruo son los mejores bar tenders me dejaron al %100 son buena jente servicio muy rápido y muy atentos recommend 1000% good guys always taking care of u whenever u need and taking care of your needs definitely a good experience here because of them !!!!!! God bless

Excelente papaa

Gaby and Ale with the entertainment team made sure that everyone was having a great time. While we were there, it was raining for a few days but that didn’t stop them from making sure we were having a good time playing games! They rock and really shaped our experience there!

Entertainment team

When I made the reservation they charged to secure my reservation, but when I arrived to the hotel they were overbooked and sent me to a hotel 25 min away. Tired after the trip I needed to clock out at 12 to go back to the Cancun bay where they informed me that my room wouldn't be ready before 3 pm. To compensate the inconvenience from the previous night they assigned me an ocean view room, but turned out the room didn't have the beds ready and the AC wasn't working, so they gave me a first floor room. After I unpacked the AC stopped working and I also noticed that the sliding back door didn't have a lock. Anyone could just walk inside my room from the pool. After several trips to the front desk to get the situation fixed, finally after more than 24 hrs. of stay, I got a functional room.
The only two bars were always understaffed, so you needed to wait or make long lines for a drink. They also had issues with the towels. They never had enough to give one for each guess and sometimes you will need to share it with your family or reuse the beach towel for your shower.
Conclusion, DO NOT BOOK HERE. They are clever people who will simply take your money and find a way to avoid responsibility. If you don't believe me, just try to send an email or call to the numbers in their web page and you will notice that they never respond. That is exactly what you will get at the hotel, the customers mean nothing to them.

Overbooked, Understaffed and Under stocked

With breathtaking views of Mujeres Bay, Cancun Bay Resort features a beachfront pool and relaxation pool, tennis courts and a hot tub with a bar. It is located near several of Cancun's restaurants, shops and entertainment venues. Cancun International Airport is 20 minutes' drive away and Cancun's commercial area can be reached in 15 minutes by car. Each room and suite at the resort has a private balcony or terrace with views of the lagoon, garden or sea.

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Cancun Bay Resort