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Plusses are our room was lovely, would recommend a swim up room. Beach was close and really lovely. Service at back bar and pizza restaurant was great. Breakfast at restaurant on beach was better. Negatives, food in main restaurant was not very appealing, its also a very small area for a main restaurant. Theres nothing to do or see at night, needs more seating around the place, there's only one small bar open at night but it's full off Mexicans being served by their mates behind the bar, most would find this intimidating and the service there was poor, lucky if you actually got the drink you asked for!! Biggest issue was lack of decent managers and lack of concern. Our room was advertised at having two beds on terrace, there was four and we had to share our terrace with next room, was assured by Axel on main desk would be moved to a room two doors down if we could just wait two days. Two days later someone was in that room, they had no intention of moving us, and so I was lied to by him just to get me to go away. I wasted hours of my holiday on this, just a total lack of care. Also, we checked out at 12pm, pick up at 3pm, they cut off our wristbands 12pm at reception and told us we had to pay for any further drinks or food, no leeway, not even for the issues we had, really poor in my opinion.

Could've been so much better

The location it's perfect,just on the beach,but them dont clean the beach and water it's very dirty.Only staff from the reception speak english.They dont have enough staff so if you have all inclusive,you have to wait minimum 30 minute after registered to eat.Wich it's very unconfortable 30 min.lost  3 time a day for eating.In the restaurant not enought staff,only 3 Girls to serve 100 people it's not essy.
Another minus its,about the show..
În 2 weeks was only 1 show.30 minutes. 
If you don't speak spanish ,don't  lost yours holiday în Flamingo hotel. 
Thos hotel it's maxim 2 stars în Europe. 
If you want spent less money,it's ok,but don't expect to any god services.

Terrible service

Stayed at this resort twice now. The swim up room is beautiful with an amazing view. We had a butler Luis that is a treat to the resort and so helpful, friendly and accommodating and made us feel so welcomed and valued as guests. Would definitely recommend and i’m glad we had the pleasure of meeting Luis who is very professional and a highlight to our stay.

Lovely experience

The staff were very rude.
No fluids (coffee or juice) between 7am and 10:30am and in this heat ridiculous.
Room outdated, furniture all scratched and bashed.
Bottle of water and 1x coffee in room on arrival but no top ups throughout the week.
Bar closes at 10pm, very poor entertainment and no social activities.
Checked out at 11am, bus transfer didn't come until 4pm, had to pay for any food/drink in this time.
Won't return, awful experience.

Won't return

Arrival, 7pm.
Arrived to find nobody to greet us at the door. Struggled up the ramp with our cases to reception. Paid taxes and was given a room key. There was no warm welcome! We were not given any information regarding times of restaurants, no cards to gain towels were given to us. Then we had to ask where we actually go for our room! The woman then called for a porter, who was the best, friendliest, helpful person that we met during the whole of our holiday. JOSE - thank you for always helping us with our questions and giving us the information that we needed and always with a smile and a laugh! 

Jose then took us to our room. He showed us around whilst we walked there, told us the times of breakfast, lunch etc. he did what the receptionist should have done as standard!

We paid for a swim up pool room. The room was nice, but not as described by love holidays on their website. The room was not the layout that we intended to stay in! The sun beds were worn and old. The covers on them were not clean and the little table that we wiped was black!! The sun beds had screws missing and bits of wood coming away. 
The pool itself was lovely, but kids are allowed in the swim up rooms so one minute you will be relaxing then the next kids will be jumping in right next to you, splashing everywhere and screaming!! 

Restaurants 
The main restaurant is ok for breakfast but lunch and dinner - not so great, especially if you’re English. They don’t even have chips on offer- for the days when the choice is not great! 
The lady who makes the eggs in the mornings is sweet and makes the best omelettes! She works hard and with a smile! 
There was a guy called Jorge who worked in here and he also was very attentive and welcoming. Crystal is lovely too.  Dry polite smiley and welcoming. She gets involved to help the team out when things get busy. Lovely young pretty girl.

Pools
Pools were nice but we only really went in our own pool and the pool that faces out to the beach. Nice comfortable sun-beds around the pools too. No lifeguard.

Beach
Red flag on beach everyday during our stay. Life guard on watch. We had our sunglasses cases stolen from the side of our sun-beds on the beach one day whilst we were paddling in the sea. Luckily they were empty but still annoying. There are locals selling things but if you say no they are respectful and leave you alone. But don’t trust them! 

Bars
Drinks are not too bad. Bar staff are all very nice. Drinks available from 11am all day but you can ask for drinks in the restaurant before this time. 

So up to date 7 all was ok then 2/3 coach loads of kids and parents arrived, on a football tour. This is when it went downhill rapidly! These kids were running around the hotel, early and late at night, the restaurants couldn’t cope, the queues were through right into the lobby. The pools were full of kids screaming shouting splashing jumping. 
The kids even came into the swim up pools late at night and staff did nothing to calm them even when they were walking through the lobby area with music blaring out of their speakers! 

Then on Saturday we came back to find our room had been boarded up with corrugated metal! We weren’t told it just happened. See attached photos! 

Also we had not hot water on 1 of the days. When this was reported the receptionist couldn’t understand me. I tried to explain but gave up! 

The hotel is full of Mexican people. We were 1 of 3 British couples there. 

When checking out there was no warm approach from Sara. She just asked for ‘room number’ took our things and cut our wrist bands off. Not friendly at all.

Not the greatest!

Flamingo Cancun Resort is located at km 11.5 of the Cancun hotel zone, facing the turquoise blue of the Mexican Caribbean, 25 minutes from the Cancun International Airport and 13 km from the ADO bus station.

It has two large restaurants where you will find a great variety of national and international food and drinks, a snack bar at the main pool, a lobby bar and a pizzeria-bar.

Our rooms are equipped with TV, safe, air conditioning, hair dryer and mini bar.

The hotel offers two outdoor pools, solarium, free parking, Wi-Fi in common areas and an ATM (USD).

Only 8 minutes walk away is the La Isla Shopping Center, one of the most visited in the area and 2 km away is the area of restaurants, bars and discos.

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Flamingo Cancun Resort