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Pool

The staff are great. Herberth Oscar in the restaurant and Jose on the bar were legends and did everything to meet our demands.  Very good service all around. 

Hotel struggled with the stormy weather so make sure you book out of storm Season and it will be grand

Service is 10/10

My experience at the golden parnassus wasn't bad. Had alittle issue with weather but overall not bad. Who made the vacation experience great for us was Martin the bell boy and Jose the bartender without them I don't know what I would have done.

Wynn family

The staff , food , location & beach !!!!
First of all, I have to say that I read a lot of reviews and almost backed out of coming here. I am so glad we gave it a shot because they are so nice, the food is terrific. The room is perfect, I would say it’s not the fanciest by any means but it’s sufficient and comfortable and plenty cool.
The shower is hot and great!!!
We have been here before staying at other resorts and never was a decent shower. They were always cold .
Juan at the front desk was extremely nice and anxious to make us happy which he did!!
The staff that clean the room are very eager to keep it clean and accommodating as well. 
The pool is a perfect size and again the beach is beautiful absolutely beautiful !

Try it !!! Don’t expect the moon but enjoy it !

This hotel could be great but it was not even close..I booked a 3 night stay at the GP  for myself and my daughter( her 1st trip to Mexico).I had been to Cancun years earlier as a travel agent and had visited many hotels of various ratings as part of a travel agent familiarization trip, so when it came time to book I felt comfortable with booking a 3.5 to 4 star hotel. Let me start by saying most of the staff I encountered were great but, unfortunately I was thoroughly disappointed. It was raining the day of our arrival and we were greeted with various ceiling leaks with towels on the floors and buckets to collect the water. The leaks were  in every common area that I went to; front desk / lobby, hallway to the pool, restaurant and hallways leading to the rooms etc.. Many of the leaks appeared old, there was evidence of previous water damage (yellow and brown circles around the leak) and the paint/plaster was hanging and falling from the ceiling  onto the floor. 
My daughter arrived about an hour before me and as she was waiting for a room she went to the buffet to eat and witnessed a guest being  treated and transported for emergency  medical treatment because the guest was sitting at a table next to a window when the window shattered causing lacerations and the need for according to my daughter “Her head to be bandaged like a mummy”. Despite these things we were planning to stay because we had booked through Apple Vacations and had already paid. The hotel appeared clean but did have a definite odor of mold  and/or mildew  which is common of hotels in the tropics.
 The proverbial straw that broke the Camel’s back though, was waking up to  the ceiling  dripping onto my  bed. Of course it did not help that my daughter a former insurance adjuster mentioned that if the leak on a multi-story building was caused by rain , it was most likely a roof issue and if the leak had made it to the lower stories and ground level there was most probably moisture within the walls and a  mold issue. Both of us being Asthmatics and having mold allergies we decided to change hotels for the various reason mentioned above.
The hotel did move us to another room while we arrange for other accommodations (5:00am) but the front desk clerk was a little passive aggressive with his assistances and when talking to the Apple representative acted as if he didn’t understand why we wanted to change hotels.

Slum Lord Vibes

This has just been a cluster. I’ve been in two rooms and my friend in 3 and we’ve only been here 2 nights! I hardly ever write bad reviews. This is horrible. As it’s raining right now, my room 112 has several leaks in the room!! Front lobby and walkways were a disaster flooding. Don’t know what they would do if there were a hurricane 

Pros: beautiful ocean views and staff that truly try to help but are hampered by an old facility that has seen better days. 

Cons: phones don’t work so anytime you want anything done, you have to go to lobby. One elevator broke and other very slow. Spent way too much time waiting around for maintenance. Restaurants are mediocre at best. They were mopping up in the restaurants this morning with leaks everywhere! Very limited electrical outlets and some don’t even work. AC is very poor so you are usually too warm. Lobby and restaurants hot and muggy. Never have towels throughout the day at pool. 

Were here 4-5 years ago but will never come back.

Don’t go!

This hotel complex is situated in the famous tourist stretch of Cancun just a few minutes from the city centre where guests will be able to find countless bars, restaurants, shopping and entertainment sites. It is just steps from the sugary sands and inviting waters of Mexico. The resort delivers an idyllic location along with the sophisticated style, comfort and convenience of a luxury resort.

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Golden Parnassus Resort and Spa