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Pool

I visited with family for my sisters 70th birthday. Check in was very long and laborious. We could not eat in specialty restaurant because we needed an advance reservation. The buffet food was not hot. The fish dish was actually cold. Wait steak was excellent. The room was nice and clean. Not much available in the way of entertainment on the complex. 

My stay

I had a great time with my wife at the Grand Park Royal. We had the VIP rooms with a designated person Miguel who  was the best. He booked our reservations every day and planned our activities with time and date. Everything is included except for the dinner at the Prime Rib restaurant in the hotel which i didn't  want to leave without tasting their food. During lunch we ate at the Prime Rib and Rusmel our waiter was amazing. Did special drinks for us and made us feel so welcome. At dinner Rogelio was our waiter and was amazing. Very kind, professional and treat it us like family. Thank you for the staff and cleaning crew. Amazing experience and hope to come back soon.

Great, amazing, peaceful and beautiful experience.

We got an Upgrade to an amazing room for a very decent price. Unfortunately since it was raining our room kept flooding but within a couple hours housekeeping and maintenance fixed the issue. We had Jessica as a concierge and she went above and beyond to make sure we were taken care of. The Italian restaurant was delicious and also the hibachi grill!!! Absolutely loved this hotel and the service 

Queens stay

We love the hotel, wish there was bottled water available. Snack bars & pools close early so after 8 not much to do. They do provide themed shows some nights. We got 4 fabulous sunny days during Hurricane Season. We joined Royal Holiday and got a butler. Juanjo & Marianna were great and got us our restaurant dinner reservations and our Bali beds for our sunny days by the pool and on the beach. Very easy to communicate with them. We will definitely be back to the México Caribbean!

First Mexico Trip

Hotel facilities are great, food somehow was poor, without variety on buffet services from one day to other. I had some difficulties to feed my kids. Staff could be more friendly, smile more, make you feel important. Room with some maintenance issues on phone, lack of USB ports (as most modern hotels have). Poor activities around swimming pool mainly if traveling with kids. Some dressing rules outdated (shirts without sleeves not allowed on buffet restaurant, pants and closed shoes for using a la carte options... I'm on vacation resort or business resort?

Not surprising as it should be

This All-Inclusive hotel is the ideal base to enjoy some perfect holidays in an outstanding environment, with magnificent views of white sand beaches and Nichupté Lagoon. The comfortable and spacious rooms offer cable TV, telephone and 24h room service. Guests will be able to choose from a wide range of dining options in any of the resaturants (reservation and dress code is requiered for some restaurants).

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All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

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Grand Park Royal Luxury Resort Cancun