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Pool

Drinks were fantastic , service in bars was good.
Food was very mediocre. I understand it’s an all inclusive but from all places we visited here it was the worst :/ chefs did their best but quality of the ingredients was poor.

Kids club really was the best thing for us. Andy, Silvia, Sandy, Mari were the best. The kids adored them abs never wanted to leave the kids club.

Room was great.

I was upset since we arrived at 2 and the room wasn’t ready until 4pm! Which is against policy. Rooms are supposed to be ready at 3. I know I’ll get a comment here from Hilton saying “we want to hear more and help” but I already left a review and let them an opportunity to “hear more” but no reply. 

Overall it’s all about what you pay for, we paid almost $900 a night and it wasn’t worth it.  Wouldn’t come back. Only the kids club exceeded expectations

Kids club is great. Overall not worth it

We had an amazing experience at the hotel.  Everyone from the front desk staff, to bartenders to the entertainment staff were awesome.  We ate at all the restaurants and the buffet and had an enjoyable experience.  The made to order omelettes and the made to order fried rice in the buffet hit the spot each day.  Alejandro and Esther in the buffet were superb.  As for the restaurants we  preferred the Asian non teppenyaki as the sushi was awesome as well as the ribs and beef teriyaki.  In the Italian restaurant we throughly enjoyed the crema soup, caprese salad the parmesaan cheese wheel and the tiramisu.  The steakhouse was pretty good but Mexican steaks are different than American for sure.  Mexican was our least favorite which was kind of funny.  The pizzas and burgers at lunch from the grill were good too.  We drank a ton from the poolside bars and loved Herve and Samuel as they were our best servers for sure.  THey kept the drinks coming and introduced us to new stuff.  Everyone made my daughters 12th birthday special including Richie, Carlos, ALejnadro and many others as she was sang too atleast 12x and got special desserts everywhere we went from breaskfast to lunch and dinner and poolside.    As for the entertainment staff they were dynamite.  Loved aqua zumba with Michelle each day and Carlos, Arturo, Betty and Bruno were all great entertaining us each day and night.  We loved the shows and music too.  Overall it was a great vacation and we will be back!!!

Amaazing exerpeince and made my daughters birthday special

Excellent service as usual.  I can't say enough about Tino who took great care of us with amazing pool service. Ritchie, the pool manager, set us up with a cabana for 2 days, and had Osvaldo the chef, prepare us a poolside tomahawk ribeye and lobster for 2, and a pizza for my 8 year old son.  Special thanks to Eliseo, the pool concierge for taking care of our requests and freshening up our cabana when things needed it. Overall a great trip.  Thanks for everything!

Awesome Pool staff

The pool staff were very accommodating.  They checked in often and made sure everything was great. Tito, Richy, Jarlin, Osvaldo, and Elisio made sure that we were comfortable and were very quick with personalized service for the duration of our stay.

Cabana time at the pool

Flama
Bartender Irving made my whole experience.  He deserves his own bar or a raise.  It was an experience I will tell everyone about and post pictures on my social media about.     Experience of a lifetime.   All my friends already know to come here

Irving at flama

Sea breezes and turquoise waters welcome you to our prime beachfront location on Cancun's famed “Hotel Zone”. Our all-inclusive hotel offers 8 restaurants and bars plus a Grab & Go market. Wake up to ocean views, play all day with activities for the entire family, and round out the night with spectacular entertainment.

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Hilton Cancun Mar Caribe