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Full of surprises...the hotel lobby and entry points are beyond impressive and aesthetically pleasing, but it all abruptly ends when you get to your room.  There was a total of four rooms booked in our party and EVERY one of us had to relocate to different rooms due to everything from water leaks, no a/c, and my personal experience...we entered a room that was occupied.  The rooms simply are falling apart and need a thorough cleaning.  The dining options were fine, and the vibe was chill, but I couldn't get over the air vents with inches of dust mites and gritty floors.  The front desk staff were also just ok, they did not even seem 'moved' by the fact that I entered a room that was still occupied.  Good Luck!

Lovely Lobby...

Capella & Agua Marina are a MUST for dinner!
The Reserve has a great selection of drinks, cocktails & even snacks on-demand all day everyday!
Breakfast buffet at Malva has a ton of variety from sweet to savory, special cold meats & cheese! Love this place!

Love this place!

TThis is our 3rd trip to this part in Mexico , and first big 2 week trip without Kids . 
we chose after a lot of research to stay in the reserve Adult only part of the hotel . the room we chose was the top room , Master Suite ocen view . i would 100% recommend this , the views were amazing , had 4 balconies , 1 from the main bedroom and 3 different angles from the suite lounge part , 2 bathrooms , loads of hanging space in both rooms , bed was super comfy  .  i will add 1st room we had did not have 2 bathrooms , the are all slightly different configs . 
Room 5412 and 5610 are highly recommended 

with the reserve you get a concierge who checks in on you via whatsapp and meeting you , booking restaurants , and our one was excellent  

Restaurants were ion general good and very good , apart from the Buffet ! 

fav restaurants  Dinner  = Flora  , Lemon fish , Sals Steak ( 1 complimentary dinner with reserve booking ) 
the Buffet was disappointing , too small , both in seating and choice .
if you compare this to the finest , the Finest was different level .
we had to queue up few times to get in , and the line for the cooked  eggs was way too long . 

the pool area in the reserve was great , it wasn’t busy , great  pool / bar . amazing views and we were able to get a cabana nearly every day . 

ok the bad - we were unlucky, we had a week of tropical storms , mid june , if it was 2 weeks of super sunny weather maybe the rest wouldn’t of been see or mattered as much , as we would never of known . 

as above the Buffet not up to standard compared to others  

the hotel was built 40 Years ago and refurbed a few times , so for instance our room and hotel areas all good . But , the finish / fittings you can tell , so when we had a storm , with bad rain and worse wind , was terrible , water came in our patio doors really badly and we had a leak in the ceiling - to be fair the hotel did try and help out with cleaning up , repairs , but wasn’t what u expect from a 5* hotel . my point they are not cut out for any stormy weather imo  !  

i would say the Assistant manager was super helpful re this issue and we managed to sort things out 

also entertainment could be inproved , 1 show was fun , abba , the other things they had not great and some started too early if ur ating at 730 / 8 pm you will miss it  

very special mention to 

GALDINO - our concierge , did an amazing job , couldn’t do enough to help , and did his best with any issues we had - he was amazing  
LUIZ - barmen at pool bar in the reserve so helpful welcoming , friendly etc 
STEPHANIE   - FLORA restaurant  , so nice  

SUMMARY  - good value for what you pay , would i go again  ? no , maybe we were spoilt by the Finest but i think the Hotel rooms need to be sorted and modernized , and the buffet knocked down , made much bigger , better choices  !

THE TRUTH  ! THE GOOD , BAD AND THE UGLY

I loved my stay here and they made my birthday really special. Irán helped me plan my activities and what restaurants I should try with my friends. It was a peaceful and calming stay. I will recommend this hotel to any of my friends who will be visiting Cancun.

Awesome stay

My recent stay at Paradisus Cancún was unfortunately far from the 5-star experience I anticipated. Here are some key issues I encountered during my visit:

1. Delayed Check-In:
Despite the advertised check-in time of 3 PM, I didn't receive my room until 3:45 PM. This delay set the tone for a series of disappointments.

2. Room Quality:
Upon entering the room, I expected a luxurious, 5-star environment as advertised. However, I was greeted with a cracked sink, a mirror that was fading at the corners, and a shower that felt more akin to a budget motel than a premium resort.

3. Dining Challenges:
Getting food was a major hassle. There was a one-hour waiting list just to dine, making the buffet the only viable option. Even the buffet had a long line in the morning, taking about an hour to get in. Additionally, the service was subpar; it took 20 minutes for servers to return with coffee refills.

4. Pool and Beach Facilities:
The pool area was overcrowded with a limited number of lounge chairs. Unless you secured a spot very early in the morning, finding a chair was impossible. On a positive note, the beach was relatively clean with an adequate number of lounge chairs available.

5. Dinner Wait Times:
Dinner was another disappointment with a two-hour waiting list after 8 PM. This added unnecessary stress to what should have been a relaxing experience.

6. Not Kid-Friendly:
Additionally, this resort is not kid-friendly. There were not many activities for children, making it difficult to keep them entertained.

I visited Paradisus Cancún a few years ago and had an amazing experience, but sadly, the quality has significantly declined. If you are looking for a true 5-star quality hotel, I recommend considering other options. This experience was highly disappointing, and I will not be returning.

I hope this review helps others who are seeking a quality vacation and a resort where they can fully enjoy their time with their family.

Not Worth the 5-Star Hype

Perfectly situated on the soft white sand beaches of Cancun, this exclusive beach resort provides the perfect accommodations for your vacation getaway. Paradisus Cancun is a chance to experience the stunning beauty that has made Cancun an international destination in the comfort of a luxury resort on par with the highest standards of excellence. This commitment to quality is why Paradisus Cancun has been awarded Four Diamond honors since 2006 by AAA. 

Luxurious, spacious and elegantly decorated rooms on a pristine beach that is short 15 minutes from the airport. Whether you are on the beach, at one of the four lagoon-inspired pools, or dining in any of our nine on-site restaurants, our goal is your total satisfaction. Indulge yourself with upgraded The Reserve service, an exclusive experience for adults, families and groups with skilled concierge service, private areas and a complete list of upgraded amenities. YHI SPA with authentic wellness activities and treatments. Romance by Paradisus offers six packages meticulously designed to meet every dream.

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Paradisus Cancun