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This was our first time to Seadust and will be our last. Check-in was poor, staff wasn’t very friendly or attentive at all. The resort is under construction which was a big turn off. The rooms are very outdated and need some upgrades. Definitely needs some deep cleaning, also saw a roach in the bathroom. Balcony door was broken. The food was just ok.  Very long wait to be seated, no reservations allowed. We had small children waited two hours to be seated, my poor child fell asleep. The pool area was very slippery and dangerous. Most of the staff were friendly but not all. The whole resort common area felt like I was in a sauna, no AC. Resort needs better entertainment, shows, music, etc. things guests look forward to while on vacation.

Family vacation

This place is not clean 
Everything in the room was broke from Tv safe, toilet and very dirty and smell bad had to wait over 3 hours to eat cause they had several of their other restaurants closed,

Much better place to stay than here

The good:  Food was decent and I liked the tacos from the taqueria.   The family room configuration is perfect for people traveling with kids.  I wish more hotels would provide rooms with a king bed and bunk beds for kids.  

The bad:
Upon arrival we were extremely dissapointed by the loud renovations happening and the general condition of the hotel.  The whole building is in disrepair and not clean at all.  The rooms were the same as the rest of the building.   Broken floor tiles, stained walls, broken door handles, cracked sink  with small insects crawling in it.   
Waterpark is in the same condition.  I can see how this was a nice place maybe 10 years ago.
The hotel needs a COMPLETE overhaul from top to bottom. 
We were supposed to stay 7 days but only slept one night after arranging with our travel agent to have us relocated.  
I cannot recommend staying in this hotel until it is completely gutted and rebuilt.

Avoid at all cost.

There was Lots of construction going on. Our restroom was leaking from the top 
( sealing)
The Ac was not working properly. The pillows had brown stains on them. We didn’t have any access to the main entrance so we would walk to the side on incline.

Poor experience

I would NOT recommend this property at all, I had the ocean view suite, little to no hot water, the smells like it has a plumbing issue, the food at this place was so terrible I went out to eat most days, ac only in the rooms and a few common areas, staff is nice tho

My stay

Situated in the southern part of the Cancuns hotel zone, one of the best touristic areas of the world, the elegant and contemporary style Seadust Cancun Family Resort enjoys an excellent location on one of the regions most beautiful beaches. The hotel features a fantastic water park with slides, castle towers and a huge pirate ship. Cancun International Airport can be reached within 15 minutes by car.

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Seadust Cancun Family Resort