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Pool

Luxury hotel! Upscale amenities! Really well taken care of! Friendly staff! I especially enjoyed the service of Erik, when he helped me arrange a surprise birthday decoration in my room for my husband! He took care of everything, provided me with his private number. I recommend this place if you're looking for customer service! Beautiful pool, and spa amenities!

Very happy!

Lovely well located hotel but boy can they charge!! The final straw was when they charged me for special cleaning for a towel!! They charged enough for 10 towels. The ‘dirt’ was shampoo that would rinse out. Despite objections and requests for refunds they remain silent. 

Real bad!!

Great hotel but I have been ripped off!!

Phenomenal little resort. A few little niggles on while pool to use. However excellent service, great food, great rooms, and a beautiful beach. If I had an issue it's with the lack of water provided and had to buy 20 peso Evians. Eventually walked to the nearby mall and bought a bunch of waters. Great location. Highly recommend for a short trip. 

Great views, food, service, and beautiful property

Hotel itself was beautiful however there was horrible service and staff at the pool was rude.  I normally do not leave reviews but for this to be considered part of the SLS brand is absurd.  Three star service and management at best.  Was even lied to multiple times by the staff.

Rude Pool Staff

Super disappointing, and frankly rude, front desk staff. We had a guaranteed late check out at 3pm when we booked which we confirmed upon checkin and were badgered by phone calls canceling then reinstating, then rescinding, then changing what time we had to checkout all while we’re forced to change and update our transportation from the property. These calls were followed up by knocks on our room door to see if we were still there all while the front desk kept calling back to change our checkout time. We made the reservation because late check out was offered. I understand that miscommunications happen but we were treated poorly and as if they were doing us a favor by letting us sleep there. 
Further, the hallways and common areas reek of chemical disinfectants. The smell was staggering and it was everywhere. 
We asked for drinking water which had been provided at every other hotel we’d been to in the region and were told they don’t do that because it’s an “European” hotel. Well, travelers can drink the water in Europe. For reference, this trip we stayed at Kempinski and in holbox, both offered bottled water as a standard, as has every other hotel I’ve been to in Latin America. 
The private beach is disappointing as well. The sand rocky and full of sharp shells. 
Flip side-amazing pool. The restaurant staff and food were great but I will never stay at an SLS again.

Worst hotel with the best pool. Stay elsewhere.

Featuring 45 suites, world class décor, unforgettable dining and nightlife experiences. World Class author Restaurant Leynia. Vibrant Beach Club with the most breathtaking frontbeach in Cancun. Exclusive access to the sbe Collection and global concierge. This unprecedented destination awaits to amaze you.

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