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My husband and I are still here at the Westin. We arrived on Sunday night and the flight and check in process was very smooth. We arranged transportation beforehand with The One and that went very smoothly as well.  We were given a room on the 5th floor building 11 and it is a very nice studio (plenty for 2).  We had no idea what our view looked like until the next morning because it was pitch black when we arrived.  However, waking up in the morning to the view of aqua clear water was absolutely breath taking. 

The reason for writing this post before the end of our stay is to give a shout out to Ged Chappo, part of the elite concierge team. My husband and I went out to a fancy dinner but hardly touched our food because we were so full. When we got back we realized that we left our doggy bag for our $230 dinner at the restaurant. We walked over to Ged to see if he could call and confirm that they had not thrown it away.  As we waited for him to confirm, we discussed taking another round trip cab ride (at a cost of $30) to retrieve our food. 

Ged confirmed that our food was still at the restaurant but then floored us by telling us that he was going to get it and would call us when he got back. Within 15 minutes he was back and our dinner was saved. I have never had service like that and must call it out when it’s amazing. Thank you so much Ged!

Ged to the rescue

A wonderful family friendly resort centrally located in the hotel zone close to everything. Been coming here for over 12 years and have always enjoyed it. We also get our family photos taken with BluePhoto Photography every time and they do amazing work!

Wonderful family friendly resort

We spent a week at the Westin Lagunamar and had a wonderful time with family. From the moment we arrived, we were greeting with warm welcome by the staff. The staff at the front desk and concierge were very attentive and professional throughout the whole stay. I called a week ahead of time to alert the front desk that we needed a second room to be next to each other and they were able to accommodate us. 

We did Tuesday taco night and it was great. The had whole Mexican performances and performers went every table and asked if we have any songs the can sing for us. We celebrated my daughter birthday and I asked for birthday song. The sang it English and Spanish. Everyone was clapping and sings together. It’s was memorable moment. 

Second, we did a family heavenly aromatherapy spa day at the resort. It was very relaxing and I enjoyed it a lot. The massage therapist was very professional. I told the therapist where I had tension on my body and she focused on it. The manager wanted was very friendly and very accommodating. The therapist told me what I need to do relieve the tension pains. She recommended me to use jacuzzi, then sauna and rest and pain should go away the next date. IT WORKED!!! They have massage stations around the main pool and front desk for sample five (5) massage for USD $5. Would recommend to give try it if you unsure about it.  The told me all the massage therapist are licensed. 

Third, we ate at the Oceana restaurant for breakfast. They had plenty of options. Also, ate Dunn Sport Bar. The food was good but for some reason food did not sit well. I don’t recommend to eat there if you have a sensitive stomach. The restaurant food by Main pool was ok and my stomach did not react to it. 

Lastly, we did couple of excursions through the resort. The chichen itza, ATV + Tulum, and catamaran tours. We enjoyed and loved it.  The meetup time at lobby are quite early in the morning. These tours did not provide breakfast therefore we were very hungry. They served us lunch around 1-2pm. The food was not very good. The tour guy spoke Spanish and English. Some spoke more of Spanish than English. Be on alert time from tour guy. If unsure or misheard the time of meet back on the bus, they will leave without you. You would need to make transportation arrangements on your own to back to resort. These places are about 2+  hours away from Cancun. 

Overall, we had an awesome, relaxing vacation.

Great vacation

This was a great hotel.  The view of the ocean from the balcony was amazing.  As a bonus, we also had a view of The Scorpion Temple ruins from our balcony as well.  We had a 2 bedroom villa that was well appointed.  The beds were very comfortable with ceiling fans in every room for added comfort.  The bathrooms had jacuzzi tubs with a separate shower and soft, thick, absorbent towels.  The kitchen had everything we needed, from a lime juicer  to a blender capable of crushing ice for a nice frozen Pina colada.  The coffee maker had a built in filter and the hotel supplied a few packs of coffee along with some sugar, salt, and pepper packets, dish soap, and a few dishwasher detergent packs.  There was enough plates, silverware, and cups for 6 people, along with pots and pans to cook with.  There was a convection microwave and cook top, but no oven.
The pool was nice, but you need to get down there early to get chairs next to each other.  There is a nice and surprisingly challenging putt putt golf course on site that you can get the clubs and balls for through the kids club.  There is also a ping pong table and giant chess game you can play during rainy weather.   The on site gym is very well equipped with varying hand weights, kettle balls, TRX straps, treadmills, stair steppers, and various nautilus machines.  It also has a sauna and a steam room.
The La Isla shopping center is across the street from the hotel with plenty of restaurants and shopping ranging from souvenir t-shirt shops to high end stores.  There is a Soriana grocery store a 10 min walk (or a 3 min bus ride) away with everything you could need and the prices are on par with American prices.
We enjoyed our stay here immensely and plan to return.

Great hotel, great views

Our experience at Lagunamar was a memorable one. Very clean facilities and the Photoshop was an awesome bonus. We booked our appointment with Ima. She took us to places around the resort we never thought to take a picture. We wrapped up our photo shoot on the beach; very happy with the results. Highly recommend.

Blue Photo Westin Lagunamar 👍🏼

Perfectly positioned for access to beautiful beaches, waterfront restaurants, shopping malls, golf courses, and some of Mexico's best underwater diving sites, Cancun is a modern paradise-a place for adventures into the past and present. Must be 18 years of age to check-in. 

Este resort captivador esta localizado entre ruinas Mayas y playas de arenas blancas. Si deseas la tranquila elegancia del spa, las aguas cristalinas del Caribe o ir de compra en el centro comercial La Isla, vas a encontrar tu pasion en el Westin Lagunamar Ocan Resort

Todas las villas estan completamente equipadas con cocineta en los Studios y cocina completa en el 1-Bedroom. Contamos con una alberca gigante con tobogan. Todas las villas tienen vista al mar

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The Westin Lagunamar Ocean Resort and Villas