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Pool

Amazing hotel in Cancun with beautiful beach front. Those beach front rooms are so relaxing. Very windy but the warm water to splurge with such beautiful serene beach was terrific. Many good dining options within and some nice refueling stations for spirits. Loved it

Luxury redefined

Hotel was lovely staff could not have helped more really lovely. I think could do with more variety with food etc as only 2 or 3 restaurants could maybe change menus from day to day. Kids club was brilliant for my little girl but without this there isn’t much there for children

Was really good but would come back next time without kids

50th birthday retreat.  This is our 2nd time to this resort. It’s beautiful, the staff are all amazing, friendly and wonderful.  They set up a surprise that was paid for by my family, and an elegant dinner in a modern gazebo.  We had the place to ourselves.  The day trip planned was top notch.

Relaxing girls trip party of 9

The whole experience was amazing and all the people we interact with were very professional and friendly. I recommend the spa but mostly the facial treatment. I had the opportunity to be treated by Estela. Magically, she made me ten years younger.

Amazing weekend

Incredibly disappointing cancellation and flexibility policy. 24 hours before my trip to Cancun, I booked with the Waldorf through FHR with Amex. My main reason to go to this particular resort was its ratings and that I am a Hilton gold member. Within six hours of booking, my flight was badly delayed causing me to miss any connection the next day to Cancun. I immediately had American Express contact the property as did I to change dates or cancel. There was zero flexibility from everyone from the reservations agent to the manager that dealt with the situation which also took days to rectify getting basically no answer from them. I was told that they would cancel the reservation and the one night penalty would still apply even though the reservation had just been made hours before. When I tried to change the dates, they said that they would still take the one night deposit as a cancellation fee. As a vice president with a hotel group, I never in my life would make the decision to not at least restructure the dates for the guest.

Ensure the moment you book you are 100% coming to this resort. Literally in the air flying to Cancun because they have zero flexibility....even with trying to shift my dates. Very very sad.  I ended up going to Cancun two days later and stayed at another resort as I will not give this resort my money.

Inflexible Change Policy

Luxurious beachfront oasis
Set on 100 acres of secluded Mayan coastline, Waldorf Astoria Cancun combines rich Mexican heritage with refined sophistication. Exquisite experiences and unmatched service awaits. Enjoy our signature Waldorf Astoria Spa, five restaurants and bars, exclusive resort amenities and access to over 55,000 sq. ft. of event space.

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Waldorf Astoria Cancun