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This hotel is absolutely amazing. We stayed here for a week and have absolutely no complaints. The food was phenomenal - there is something for everyone! So much variety and flavour. We went to the Mamma Mia restaurant 3 times during our stay (would have went more but it was booked up). This was so so so good. We got the margarita pizza & pastas and oh my god!!!! Literally some of the best food I’ve ever had.  The sports bar food was AMAZING. Could I say amazing more??? The burgers, paninis, the FRIES. Everything was so hot and made fresh and so tasty. We defs binge ate lol no regrets. The desserts were delicious & so many to choose from, and the ice cream  was ate at every meal lol. Drinks were so good! We don’t drink alcohol so the mock tails were great and the Diet Coke in the buffet was the most crisp, iced cold, Diet Coke I have ever had. 

We stayed in a junior suite room (the most basic one) and it was great! Clean, big, (we got a king bed and it was super comfy), the maid came every day and cleaned up and it looked great. We were close to the lobby/buffet/sports bar so we did not mind the longer walk to the beach or the pools because honestly we needed it after having such insane meals. 

The pools were great! We were at the ones closest to the villas (no bar) and it was nice and quiet but still a lot of fun! If you needed a drink or food you could walk about 5 minutes and the bar/burger shack was right there. Pools were cleaned and the grounds were well kept. This resort is fairly big so the workers really do their best to maintain and make sure everything is clean & they did a great job!

The beach was fairly shallow & honestly the seaweed wasn’t that bad for us. I think a lot of people really over complain about this because there’s going to be sea weed anywhere + we went when it was higher chance for more seaweed. If you aren’t a huge swimmer and just like wading around in the ocean then this is great for you because the farthest it goes it’s still basically up to my waist (I’m 5’2). Overall ocean was so warm and the beach was well maintained and it was great!

Overall the staff were so kind and nice and helped us when needed. We felt very safe and taken care of. Any tips would be that it IS a big resort so if you don’t like walking a lot then yenno I might consider something smaller but I truly enjoyed the walk as the wildlife and scenery was so beautiful. From the lobby/our room it’s about a 10 min walk to the beach and we enjoyed every minute of it. I genuinely have no complaints about this resort and would 10000% come again!

Amazing food, amazing resort, amazing time!

We had previously stayed at sister resort (PYP) but did not feel the need to go back, however, we stayed in the Laguna Villas (adults only section) of Grand Princess this visit.  We will definitely go back!

In spite of our immediate arrival impression - exited our transport from airport and was greeted by...no one.  Directed by no one as to where to check in - we did finally get the attention of the desk who pointed out the Villas desk check exclusive check in.  They could do better on greeting folks arriving.  We didn't get a lot of direction on room or services either but I'm in a few Facebook groups and they were more than helpful on what benefits came with the room level.

First - the Villas concierge on duty when we were there - Mauricio - was fantastic - over the top accommodating - as well as the bar staff and pool butler (Hugo).  This area and service might very well be the deciding factor in our return choice!

We did take advantage of the Chill Out breakfast, every day!  Loved the view and the food was great.  Never even got to the buffet for breakfast but did try the Sunset buffet for lunch and dinner a couple times.  Contrary to what some people say - you can find something there - fresh fruit, fresh grilled meats, pasta.  The desserts - yummy.

Also tried the recently re-opened Fondue restaurant.  The cheese seemed overly salty but was a fun experience and the chocolate dessert bowl was amazing and I would have loved to just drink that chocolate!  Gerardo, our waiter, was fantastic - my husband had asked for Iced Tea and they don't really have a big urn available but he went out of his way to create a pot of tea for him.  Very good service indeed!

But back to Chill Out...We did make arrangements in advance by messaging thru facebook and the Grand Sunset Princess official page (messenger) to have dinner that first night, in hopes that we would then utilize the Beach Club if we desired, for the entire trip.  Dinner was great and service was great.  The beach club area was clean however, nature has destroyed easy access to the water and it was so unseasonably hot when we were there we needed the water so we didn't really get to enjoy the club.   But again, Breakfast every single morning at Chill Out was amazing and I should mention the staff Nancy, Alsaloni, Idcifonso, Bocnda (I'm sure I'm not spelling correctly) but all were attentive and friendly.  

The Villa room we had was on the 2nd floor.  We would request that level again as we thought it was more private.  Was a little warmer than we might have liked but again, it was just unseasonably hot this year and the A/C was really working great and overtime!  The room could really use a couple small bedside tables - there are none - no where to set your phone to have a clock.  There are outlets and you can set your "gear" on the ledge behind the headboard but just not super convenient and for me, I have to take medication as soon as I rise and I prefer it be right on the nightstand.  Nothing that will stop me from going back but small inconvenience!  Plenty of closet space which I loved.

Nice visit - Chill Out and Villas - the best!

I had my wedding at this resort, and to be honest my experiance was extremly dissapointing. The wedding coordinator we had (Vianey Cruz) was hardly helpful the moment we got to the hotel. 

We were told we had the option of an upgrade however we didnt get our upgrade until the day after the wedding. 
 I found out i had no photogrpaher right before i was about to walk down the aisle (which was horrifying) i was so caught up in my getting ready phase to double check and she never checked in with me until it was time to go to the ceramony. 
We used the bridal suit and got hair and make up for my self, my mother and 4 bridesmaids. It cost $2000 USD and the quality of the make up artist was TERRIBLE!
All of my bridesmaids had to remove it and fix it and they had to fix mine aswell. 
The hair stylists were ok, but nothing special. 
We complained about this as well as the photogragher misshap  after the wedding day and we were met with no remorse and still had to pay all the bills in full with no discount

Our wedding attire was included in our package to be steamed for the day and my husbands steamed clothes were so terrible he irnoned them himself when he got them back. 

The resort as a whole was ok and most of my 60 guest enjoyed there time but the food was very bland in all restaurntats. However in saying that, four of our wedding guest got violently ill from some rancid food. 
The best man was able to make the ceramony however had to leave and go back to his room where he spent 4 of his days throwing up with diarrhea

I would really reccomend not using this resort for your wedding.  I cant even begin to exoress how dispointed we were. Especially because this hotel is considered 4 stars.

DO NOT HAVE YOUR WEDDING HERE!

What we liked about the resort was the nightly entertainment, the variety of pools, and some of the dinners. The reasons we won't be back are the food at the buffets, too many add-ons, no poolside or beach service, and overall poor management

Management needs to step up

Disappointed!! I had high hopes.
Check in was a disaster.
The “casino” does not exist, it’s closed. Night entertainment BORING. Don’t expect to enjoy dinners with your family, if they’re in multiple rooms. We couldn’t even get reservations.

Disappointing

The hotel offers fully-equipped rooms with a range of services offer a variety of possibilities to choose from; Junior Suite, Junior Suite Deluxe, Junior Suite Deluxe Pool, delightful Villas or the glamour of the Platinum Suite. In addition, there is the Junior Suite Deluxe Pool, with easy and direct access to the pool. 
There is a wide range to choose from at Grand Sunset Princess, and in addition, we offer a selection of magnificent buffets and 7 thematic restaurants, offering rich and varied Mediterranean food, the renowned food from the Mexican "Haciendas", traditional Swiss food and delicious Italian meals, providing the most exquisite gastronomic delights with unforgettable tastes and aromas. In short, this is a hotel which offers endless possibilities for enjoying your holiday to the full.

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Grand Sunset Princess