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Pool

We just got back from the Grand for a weeks stay.   We brought our adult daughters so they could see what we are always talking about.  As expected, the Grand was great.   The only issue was with the weather.   Bad timing for a Tropical Depression.   Nothing but rain and clouds all week.   Here are a few of my thoughts for our 4th stay at this beautiful resort. 

The place is immaculate.   You could eat off the floors if you wanted.   I wish I knew the name of the floor wax they use.  The staff is constantly cleaning 24 hours a day and it shows.   This is beyond any rating I could give.  Its just beautiful beyond words.   The Grand is closing down for some needed updates this year.   You can see some areas they are going to work on if you look but there is no issue with going there now.   As with any building or structure, updates are always needed over time.   I look forward to seeing the improvements on our next return.

We stayed in the oceanfront 70’s building while our daughters stayed in the villas.   The villas were beautiful, spacious, and private.   The oceanfront was also beautiful with exceptional butler service and housekeeping.  And of course a view to die for.    If you can get it, try the first level rooms that have direct access to the beach.   Very convenient.   

We ate at all the restaurants.  The only reservation needed was the Japanese which we got the exact time we wanted.   All the other restaurants were walk in and we were able to seat 5 every night at each of the restaurants without issue.   Without getting into each of the restaurants, we thought every one was very good with excellent service.   As for the no reservation system, it seemed to work although it may be problematic if the resort is at full capacity.   
My only issue was the buffet.   It almost seems Iberostar is trying too hard to make the buffet too fancy.   We go to the restaurants for the nice dinners.   I would prefer the buffet to have more simpler type foods instead of upscale and delicacy food varieties.   In no way is the food bad, I just think a buffet should be a buffet and not a ‘dining’ experience.   Before anyone says anything, my wife did say I could go to the Maya or Lindo if I wanted more American type food.  

The main pool was a little cool (due to the rain and clouds) but was beautiful with great pool service.  There was always chairs and cabanas available.   There was usually a party type group each day but there was plenty of space and room to just relax and enjoy the views.   We did not use the Tranquility or spa pool but both were also beautiful and immaculate.  When there was a weather clearing, we went to the beach which also has good bar service.  The seaweed was there but there was not very much and Iberostar works to clean it up.   

There were shows every night in the atrium and all were good.   There was always something music related in the Rhapsody bar that went into the late night.   And of course, the lobby bar with its world famous bartender is always a fun place to be.   
Here is my one rant on the Grand.  OPEN UP THE AUDITORIUM FOR THE NIGHTLY SHOWS!  HARDLY ANYONE GOES TO THE PAID SHOWS AND MOST SAY THEY WERENT WORTH PAYING FOR! I remember watching the nightly entertainment in this building years ago.   It is beautiful and spacious.   It is a complete waste of a resource for the Grand.   And it would be much better for the entertainers as well.   Perhaps a compromise of using it 3 nights a week or allow the Maya or Lindo guests to attend.    But Iberostar needs to fix this.   

The Staff is the where the Grand really stands out.   I cant say enough about every staff member.  From the butlers, servers, maids, groundskeepers, and security.   Everyone was friendly, courteous, and respectful.   Everyone says Hi and it seems they genuinely care for the complex and its guests.   I cant commend Iberostar enough for their selection on the staff.   And again, there is no possible rating scale for this.  Beyond a 10.   

To sum things up, there is a reason we keep returning to the Grand.   Despite the weather, we enjoyed our stay and do plan on returning again.   And even sooner if they open up the auditorium again.  For all those going soon or making a decision, you wont regret going.  There is a reason so many of us return and the extra cost is so worth it.

The best resort  south of Cancun

Unbelievable food and amazing service. Staff is excellent and the food is next level. Drinks are great and the Italian food was surprising. We’re not often dessert people but the dessert at the Italian restaurant was unbelievable. The wine selection was unexpected for an all inclusive. Can’t say enough good things

Amazing drinks, great restaurants, and really nice staff. You won’t regret coming here. Everyone is really nice

We had a wonderful time at the Grand! It was our first time here and the service was great! Luis and Victor and the rest of the entertainment staff were awesome. Lorenzo at the pool bar and Melchor at the Italian restaurant were great. Food was delicious! I think our favorite was the Venicia Italian Restaurant. Every time we got back to our room, it was freshly cleaned and our mini bar was restocked. We’d definitely come back!

Friends Vacay

most beautiful hotel grand paraiso staff was very helpful
food excellent steak house , italian, frenxch was great food and service
view from balcony spectacular. can t control weather 
rainy everyday. front desk staff excellent
my husband fell and medical team took very good care of him
would come back again

the best of riviera maya

The level of service from the staff was top notch. The food selections and the bars have something for everyone’s tastes. When staying at the Grand you have access to all the other Iberostar properties  amenities and the variety is impressive. You’ll have a great time if you stay at the Grand.

Great experience

The resort is set in Puerto Morelos and has water sports facilities and a tennis court. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. Cancun is 47 km from the property, while Playa del Carmen is 19 km away. The nearest airport is Cozumel International Airport, 27 km from the resort.
Set between the vibrant jungle and the turquoise waters of the Caribbean, the hotel welcomes travelers to Mexico's Riviera Maya. Within moments of arriving at this Playa del Carmen all-inclusive resort, it is easy to see why is it a winner of the World's #1 Travelers' Choice® Award. Relax and enjoy a variety of sports, golf, parties, superb services, and amazing restaurants. Discover what makes this incredible resort stand out among other Riviera Maya hotels as the ideal place to enjoy a dreamy, all-inclusive vacation on the beautiful beaches of the Caribbean. And much more! 
In all our Suites we have Grand Star service, which consists of personalized check-in and check-out and sparkling wine, packing and unpacking of suitcases, breakfast in bed, nightly ironing service, internal transportation within the resort. In the superior categories: Honeymoon Villa, Ocean Front Suite, Ocean Front Superior Suite, Ocean Front Superior Corner Suite, we have Butler Service and personalized minibar to make your experience unforgettable.

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IBEROSTAR Grand Paraiso