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We have always enjoyed the Riu properties as a couple. This time we took our family (8 adults & 5 children). Rooms varied from standard, superior, to jacuzzi balcony. All rooms were clean. Some rooms had the privacy curtain. The family tried the various restaurants and had positive feedback on food and service. We took advantage of the beach, hammocks, pools, and riuland. Of course we also visited the coffee shop, 24 hr lounge and various bars.There was something for everyone. We spent one afternoon across the street at the Riu Tequila Riuland which offered more children waterplay options. I did notice some of the tiles had fallen off on one of the pools as well as the tiled seats outside of the theatre. I understand this Riu property is slated to be upgraded (?) which is a never a bad thing, however, these small imperfections could easily be overlooked because of all the positives. Two of our family members are planning getting married in a year and have decided a Riu beachfront property will be the location. Looking forward to returning.

Wonderful as always

What a lovely hotel, you pull up to an impressive frontage and then head in to a grand reception. 
The staff at this hotel are second to none nothing is too much trouble and they can not do enough for you. They are all friendly, efficient and happy to help. We were so impressed we have booked again for next year.

Family holiday

I went with my family and WOW. The staff were amiable and there were plenty of facilities.  Also, it felt super luxurious. The food was amazing, (the Japanese restaurant was the best) the beach was beautiful, and there was some form of entertainment every night.

BEST STAFF EVER!

I’m baffled by the riu places getting high reciews. The staff are very nice. That is the only good thing about it. We booked at playacar. When we checked in, they said they had  “great news” they over booked and had no rooms for us so they sent us to palace Mexico. We had a booked connected rooms because we were traveling with young children and palace Mexico does not offer that so they gave us two rooms close together. This was not the plan and negatively affected our experience. In addition to that they put us right next to the elevator which kept us up and woke us up each day at 6am. After a couple days they moved us away from the elevator after multiple requests. They never apologized and only told us that we were luck we got upgraded to a better hotel. I’m the new room the AC did not work well and never shut off and was unable to cool the room. The entire hotel either smells like mold, or the cheap fragrances they use to mask it. It is  obvious that this place is in disrepair and they only make superficial fixes to it. I would never recommend this place or any Riu hotel and will never consider staying with them again. If you have kids, I would strongly urge you to go somewhere else. They pump loud music all day, the kids activities are sad and empty. When I asked for some accommodation, they told me to talk to the location who overbooked us instead of finding a solution. When I called customer service they asked me to go to reception instead of helping me. Luckily I found the one person who cared enough to move us. I regret spending time or money with Riu.

Extremely disappointing. Don’t stay here.

Had the best time at RIU palace Mexico. The staff were so friendly and couldn’t do enough for you. It was my partners birthday about 4 days into our trip. When we arrived back in from the beach there was a birthday cake left in the room for him and they had decorated the room with balloons, streamers and left a card. Just a fantastic experience 

Brilliant

Riu Palace Mexico All Inclusive is a fantastic beach hotel, housed in a building inspired by the traditional style of the Mexico, located just by the pristine local beach. It is around 3 km from Playa del Carmen where there is an abundance of entertainment and dining options that guests will love to discover. The hotel combines a prism of colours, high quality facilities and seductive details ideally suited for singles, couples and families looking to enjoy personalized service, outstanding amenities and total relaxation.

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RIU Palace Mexico