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Beware: this is just FYI: if you’re planning to stay at Yucatan Resort Playa del Carmen for food, then THIS IS THE place. Food is spectacular; however, be ready to pay extra for renting a chair and an umbrella at the beach for at least $85US A DAY per person!  Not impressed at all. This is only our second day here and we are super disappointed. Will not visit again. A whole reason for a getaway and sunny vacation was to enjoy the beach. We paid ALL INCLUSIVE but obviously this is not. Will not be coming back.😢

Not happy at all…

The staff, the decor, the room was EXCELLENT.  The one star comes from the absolute worst food I’ve ever tasted and for being “all inclusive” several hidden charges.  How can you get breakfast wrong?  Did everything come from package? I think the OJ was tang! It was seriously horrible.  I was there on business so didn’t have time to dine out.  I wish I would’ve taken a pic of the breakfast and Lunch.   

Next it was scorching hot, as I got to my room AC wasn’t working, the toilet didn’t flush and the beautiful balcony that I would’ve loved to enjoy had so many loose boards I though I was going to end up on the street.  The hot tub didn’t work AT ALL they sent the cleaning lady to try and fix it.  

I won’t ever go back to this place I only picked it and not a resort because it was a quick 2 day trip and I needed somewhere close. But no way

Disappointed Hilton

This was one of the worst properties I've stayed at by Hilton.  I have came to Cancun 2 other times and I will never stay here again. The toliet doesn't flush. They told me no paper towels in the toliet. Ummm yeah of course no paper towel but when i stopped the toliet up by peeing. He called me room to day NO toliet paper in the toliet. To put in the trash next to the toliet. Food was NOT good. The wings during lunch was the only thing we look forward to. A shot of well liquor was $10 a shot. The only thing we look forward to is the walk to the beach 5 mins away. The shower never had hot water. The water was Luke warm that me and my BF took a shower together so it wouldn't go completely cold fast. I called guest services and tied them about my stay. I wasn't happy but I WILL never return to that property ever. NOT worth the money!!

The staff in the bar and breakfast area was polite and helpful!!

If you’re looking for a real all inclusive buffet style vacation this isn’t it ! Breakfast is from a menu lots of choices but never special! All the basics are available! Lunch is also served from a menu on the 4th floor , more like a bar menu with chicken wings , small
Plate of calamari etc . Bar service was slow . The  Japanese restaurant “ had a very limited Asian menu of one roll ! If food is important to you you will not be happy here! If you do not noise , get a room as far away from 5th AV as possible and the hotel music ! Loud music cat the hotel is until 11:00 but 3:00 AM on the street! The first night we stayed in a master suite ! It was a total disaster! Could get to sleep until 3:00AM HOT TUB to snd hour and a half for house keeping to fill it up
And after she left we couldn’t turn it off or on or adjust the temperature. We changed rooms the next day to the opposite side of the hotel and it was much better ! We paid a $125.00 upgrade for the suite which was not refunded to us even with all these problems including a leaking toilet the hotel offered us a romantic dinner ! Our reservation was 7:30 when we arrived the restaurant knew nothing about it and had to argue and fight to get it ! I was ready to walk out the staff was friendly ! I’d wouldn’t go back

Disappointed

It saddens me to write such a horrible review and honestly I could write an essay about how negative our experience was. 

Here are the main takeaways for prospective travellers. 

1. Custom experience/hospitality non existent. There are a few outlier employees that are quite pleasant but for the most part the staff is incredibly checked out and does not care about providing customers with a world class experience. To highlight this here are two examples that happened to us. My partner and I were at reception and asked if the restaurant was open, sadly it was not so I requested for waters to be sent to our room. The receptionist instead of calling and placing the order handed me the front desk phone and did not look up once. He continued on his cell phone. The next story gets even worse. When my partner and I were at the bar we asked our server if he had any drink recommendations, he turned to bartender and redirected our question to him. The bartender without knowing my partner speaks fluent Spanish, said to the server "No I don't have any recommendations, tell them to get whatever they want". The lack of hospitality is a direct representation of the overall moral of the staff. Some serious corporate training needs to occur otherwise this staff is going to sink this resort. 

2. The amenities are comically bad. If you are someone who appreciates good food and drinks this is not the place for you. They lack quality ingredients, their vegetables come frozen and the food is just simply disappointing hotel food. No up to a high end resort standard. The worst part about the dining experience is that the restaurant and bar close if it is raining. Two out of the four nights we spent here we had to have dinner in our rooms because they had no alternative options. 

3. Zero empathy and desire to help. We sadly had our return flight severely delayed from 5pm to 2am. The hotel not only made us check out, but did not offer any assistance. They offered us a shower for $75 USD each and would not let us have dinner or use the facilities while we waited. We sat in the lobby for hours because they had zero desire to provide a decent customer experience the moment we had "stopped paying". Not to mention it was poring rain so we couldn't enjoy the town while we waited. 

The rooms are quite large and beds are comfortable but you only get two towels and a lot of the touches in the rooms are broken. Our toilet paper holder was coming off the wall for example. 

This hotel would succeed if they had a staff that cared. Not sure what caused the staff to be so horrendous but management needs to do something quick. You can visibly see the customers frustration every day. We witness people arguing with the staff and just rolling their eyes by the time they were two days in. 

Hilton, I would advise you remove your connection to this resort ASAP.

The most disappointing "resort" I have ever stayed at

The adults-only Yucatan Playa del Carmen is a sophisticated and contemporary boutique resort located on the most desirable part of Fifth Avenue and near top Riviera Maya attractions. Refined travelers will appreciate the resort's spirited art and design combined with modern suites, chic sushi bar and vibrant rooftop pool parties included in their stay. In addition, beachgoers will enjoy the option of VIP access to Hilton Playa del Carmen's stunning, private beachfront just minutes away.

The Yucatán Resort Playa del Carmen, solo para adultos, es un elegante e íntimo resort boutique ubicado en una de las áreas más codiciadas de la Quinta Avenida, y cerca de algunas de las principales atracciones de la Riviera Maya. Los huéspedes podrán apreciar el arte y diseño del resort, sus modernas suites, sofisticadas amenidades como deliciosas comidas y bebidas, y fiestas en la piscina de la terraza, todo incluido durante su estancia. Además, los amantes de la playa disfrutarán de la opción de acceso VIP a la impecable playa privada de Hilton Playa del Carmen, a solo minutos de distancia.

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The Yucatan Playa del Carmen Resort