Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Dreams Sapphire and Puerto Morales was a trip to remember for our entire group of 22 people. The resort is beautiful, open air, and directly on the beach. There’s plenty to do for kids and adults alike. The welcoming and friendly staff offered impeccable service, smiling faces, and friendly conversation. The entertainment staff is incredible making sure to liven the crowds up day and night. The staff were even attentive to our children’s needs. Thank you for the best vacation we’ve ever had!

Luxury on a budget

Quality of resort and customer service has gone completely downhill since last visited two years ago. Renovations are going on but the resort is still not up to standards as it once was. I would not recommend staying here. Had standing water in both the pathways and area of rooms that were not draining properly.

Traveler Beware!

Just leaving a fair review for others.  This was my least favorite all inclusive.  AC rarely worked in room, my family had 4 rooms and only one had proper AC.  Bed is horribly uncomfortable with awful pillows.  No restaurants have AC either.  My daughter has an allergy, I called before we left asking for accommodations and they told me the entire resort would have accommodations. They were not.  We checked in preferred club, they told me nothing in the club was safe for her to eat. So we ventured to CoCo cafe, they told me nothing was safe.  We found a stand with chips, she ate those to tide her over.  The buffet they told me was safe, only to find nuts, peanut butter everywhere.  There was a gentleman, at the Mexican outdoor buffet who was amazing to her and walked to each item.  I wish he was with us the whole time.  Every restaurant was mediocre at best.  Service was hit and miss.  I have absolutely had better at every other all inclusive I have stayed at.  I will say the entertainment team was amazing.  They made us smile each day by the pool, they get five stars, but would not go back because of other issues.  

Issues

great resort but zero guest service in the buffet. servers are not interested in making sure you have food and drink they would actually ignore you . never got drinks/coffee/water until most of my meals were finished. they specialty restaurants had good service but not the buffet. the resort is very nice 

family vaca

We just returned from a week-long trip to Puerto Morelos and the Dreams Sapphire Resort.  If I could give ten stars for customer service, I would.  The service at the resort was impeccable, especially from Eduardo and his teammates in the World Cafe.

My frustration with this property is it's old and in need of renovation.  Our first room was #1220, a junior suite with two double beds.  The room was so small.  The beds were hard, and the decorations were outdated.  The photos on the website did not match the room we arrived to.  We decided to upgrade to the Preferred Club Master Suite, Room #1000.  That room was much more spacious, had beautiful furnishings and comfortable accommodations.

On the second day of our stay, my daughter was getting out of the resort pool and a piece of pool tile broke off and lodged into her foot.  The lifeguards, hotel staff, and hotel medical personnel were fantastic.  We ended-up going to a Cancun hospital ER to get the tile cut out of her foot and the hotel covered all of the medical costs, which we were very thankful for.  The dislodged pool tile is indicative of the major repairs needed on this property.  The paint is peeling off the walls of buildings, pool tiles were loose and floating in the water and cracked on stairs getting out of the pool, etc.  

The other thing we did not like about this resort was the food options.  Though the website touts the property as having a myriad of restaurants to choose from, the reality is the buffet is the only option available for breakfast, lunch, and snacks.  The "Barefoot Grill" outside is also a buffet that offers the same food items as the World Cafe inside the building.  At night, there is an Italian restaurant, a Mexican restaurant, a French restaurant (Adults only except two days/week and requires men to wear collared shirts and long slacks), and a hibachi grill.  Other than the hibachi grill, the food in the restaurants is also the same food at the buffet.  If you're looking for a unique dining experience, this is not the place to go.

We were thankful the hotel staff did not hound us about buying a time share or require bracelets for us to wear all week.  Those were two positive takeaways from this property.

There is a reason this hotel is rated at the low end of options in Puerto Morelos.  It was not worth the money we paid, and we will not be returning.

Great customer service but the property needs a major face lift!

This outstanding award-winning resort has a privileged location, situated on a wonderful landscape and offering a spectacular view of the Caribbean Sea. The property is set in Puerto Morelos, a famous fishing village located at only 35km from Cancun, where visitors can find multiple leisure options such as exciting excursions and water activities as well as a wide range of restaurants and cafes. This hotel offers a world of luxury to its guests with spacious and elegant rooms equipped with a private balcony or a terrace and a complimentary mini-bar refreshed daily with soft drinks and bottled water. Travellers will find unlimited activities for their entertainment as well as a spa offering the most advanced treatments. Guests can choose between six different restaurants offering a huge variety of international cuisine and various bars and lounges where they can taste a delicious cocktail.

North America

Canada

Escorted Tours

South East Asia

Philippines

Private Tours

Africa

Madagascar

Vietnam

Holidays

Escorted Rail Journeys

Europe

Malta

Namibia

East Asia

Taiwan

Indian Subcontinent

Bhutan

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Multi-Centres

Latin America

Costa Rica

Mongolia

Middle East

Dubai

Indian Ocean

Maldives

Mauritius

Kenya

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

South Africa

Cyprus

France

Indonesia

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Kerala

Chile

Nepal

Escorted Walking Tours

Ethiopia

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

India

Turkey

Tenerife

Madeira

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Egypt

Netherlands

Norway

Italy

Spain

Seychelles

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Caribbean

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Trip Type

Sort by

More Info (view all)

Dreams Sapphire Resort and Spa