Highlights of Cambodia

The order of events and sightseeing may vary according to local conditions or for operational purposes. The schedules of the regional flights within and between South-East Asian countries are subject to frequent changes. For this reason, we have indicated approximate times only. Your local guide will inform you of any schedule changes as they are informed of them. Some road construction and/or weather conditions may lengthen the driving times. Our intention is to adhere to the day-to-day itinerary as printed; however, order of events and sightseeing may vary according to local conditions.

If booking more than 12 weeks before departure a deposit of €324.50pp will need to be paid at the time of booking with the full amount payable at 12 weeks prior to departure. The deposit applies to adults and children. If you are within 12 weeks of travel then the full balance of the holiday will be payable.

A visa is required for entry into Cambodia and this can be purchased on arrival at the airport in Phnom Penh. The cost of this is approximately USD $35 per person. Please note that you will be required to bring a passport photo with you as well as USD $30 cash in order to apply for your visa on arrival into Cambodia. Please note that it is important that is plenty of space left in the passport, as a Cambodian visa alone takes up one page. A visa is required for entry into Vietnam Until 30th June 2021, a visa is not required for stays up to 15 days. From the 1st July 2021 and for stays longer than 15 days, a visa is required for entry into Vietnam. You can apply for an e-visa online at https://evisa.xuatnhapcanh.gov.vn. The cost of the visa is approximately US$25 and will take roughly 3 working days. Alternatively, we work closely with The Travel Visa Company who will be able to arrange your visa for you on your behalf. Please call them on 01270 250 590 and quote 'Mercury Holidays'. The cost of the visa is £105. The visas take around 10 working days to issue and are only valid for 3 months from the date of entry. We therefore recommend that you apply for your visa 8 weeks before travel, however please be aware that your passport will be required for the application so make sure that you will not need it during this time. You can also visit the Embassy of Vietnam in London: 12-14 Victoria Road, London, W8 5RD. This visa information is a guide line only and is subject to change; up-to-date information regarding the process and fees will be advised at the time of calling the Travel Visa Company. Visa requirements are subject to change and obtaining a visa is the responsibility of the traveller and not Mercury Holidays. We recommend you check with your destinations' Tourist Board or Embassy prior to departure for the most up to date guidelines regarding visas and passport validity.

Each passenger is entitled to 30kg of hold luggage. Hand luggage: One piece not exceeding 7Kg and with maximum total dimensions not exceeding 115 cm (56 cm x 36cm x 23 cm). Should you wish to take additional luggage you will need to pay extra at check-in. IMPORTANT: Please note that final flight details will be confirmed on your final documentation which will be sent to you approximately 21 days before departure. A printed E-ticket is no longer required at check-in, all you need to do is present your passport to the staff at the desk and your boarding pass will be given to you.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras. To arrange your travel insurance with Holiday Extras, please call 0800 781 4237 and quote 'WK830' for preferential rates. Please ensure you provide us with the name of your insurer, policy number and their 24 hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, www.travelhealthpro.org.uk, www.hpa.org.uk, your General Practitioner or a specialist clinic.

This tour is accessible to most people with a good level of fitness and normal mobility. It involves climbing of steep stairs and getting on and off coaches and boats. This tour is not suitable for anyone with walking difficulties.

The currency in Cambodia is the Cambodian Riel (KHM). We recommend that you take some US Dollars (USD) with you and exchange this currency whilst you are travelling.

As normal practice you may be asked for your credit card details on check-in at the hotel in order to cover any extras incurred during your stay. If you do not have a credit card, you may be asked for a cash deposit. American Express, Diners Club, MasterCard and Visa are widely accepted in hotels.

You will need to take some extra money with you to cover any dinners where these are not mentioned on your itinerary and personal purchases, such as souvenirs, extra drinks and snacks. Approximately £300-£400 per person should be sufficient for the duration of your tour.

It is at your customary to tip both your driver and guide. We would recommend to tip approximately 7 usd per person per day. This is a total of 70 usd per person to budget for tips on your trip. Tips are accepted in the local currency.

The minimum number of travellers in your group will be 10, and the maximum will be 45. If in the unlikely event there are less than 10 people booked on your tour date, we will endeavour to reduce any disruption to your holiday and try to operate your tour with lower passenger numbers. If we are not able to operate your departure date then you may be asked to change to a different date and a full refund will be made available to you should this alternative not be suitable.

This is a fully escorted tour meaning that you will be met by a local guide in each of the cities that you visit, ensuring that you have first-hand knowledge at all times.

Private Tour: If you have booked a private tour then you will be accompanied by a Driver Guide or a Driver and Local Guides. These will be available to you during all scheduled sightseeing. Private Tours can depart on any day of the week depending on flight and train schedules and the opening days of the attractions. They will follow the itinerary as described in the brochure unless you have been advised otherwise and you will still have all of the same meals, sightseeing and local excursions included.

Your accommodation is selected for convenience, location, comfort or character, and can range from business hotels to leisure hotels. Hotel accommodation is generally rated as local three to four-star standard, but please note there is no international classification system for hotels, and differences in facilities and quality do exist between the UK and China. All group tours hotels have private bathroom facilities and air-conditioning, where needed. Rest assured that all accommodation used by Mercury Holidays is regularly inspected by our staff and partners to ensure that standards meet your needs. If you have booked a triple share please note that your room will be a twin room with a rollaway bed or sofa bed added. This may limit the floor space in the room.

Breakfast is always western style and served in the hotel each morning. Dinner (when included) will be taken in local restaurants or at the hotel. A variety of restaurants are visited giving you the chance to experience a range of dishes and flavours.

On your arrival in Phnom Penh you will be met by a representative from our local agent, LV Travel, holding a sign displaying: “Mercury holidays”. The Mercury holidays/LV Travel representative will show you to your transfer vehicle. Your guide will be able to answer any queries.

If you need to contact LV Travel during your stay the details are: LV Travel Head Office, Hanoi - Floor 18, VTC Online Building, No 18, Tam Trinh Str, Hai Ba Trung District, Hanoi, Vietnam Telephone Number 0084 24 3941 3748 E-mail operation@lvtravel.vn Emergency contact information: Please find below the emergency contact details for Lac Viet Travel Mrs Anna: 0084 983 096 032 Mr Len: 0084 989 200 116 24 hour e-mail: len@lvtravel.vn