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Pool

I have tried to email the Ananta directly to the address on their website but keep getting a ‘mail undeliverable’ message, so I will put my review here. 

For the past few years I have travelled to Bali twice a year, and I have stayed at the Ananta at least five times. I have also recommended the Ananta to many of my friends who have travelled to Bali. I have just returned to Australia after a six night stay, and I am writing to express my disappointment with my stay this time.

On check in, we were told to keep our room key away from our phones and any other credit cards, as putting them near these things could cause the room key to stop working. I have never encountered this as a problem at any other hotel and, despite following these instructions, my room key stopped working three times throughout my stay.

The lift on my side of the hotel was not working when I checked in, and it was out of order for the duration of my stay. This was extremely inconvenient. I understand that things do need maintenance, but I felt it should have been resolved, and it was not.

When we checked in we were told that the pool area and the fish pond were undergoing maintenance, we had not been informed of this at the time of booking or at all in advance of our stay. We did not find out until we had checked in. These works proved to be extremely disruptive and impacted significantly on the quality of our stay. Half of the area around the pool was closed off, which meant there was a shortage of lounge chairs. The noise from the work was constant, with hammering and banging going on all day every day of our stay. This made it unpleasant to sit around the pool, and we were not even able to rest and relax in our rooms during the day, as the sound resonated through the entire hotel. The fish pond was drained, which led to an unpleasant smell in the restaurant area.

I understand that maintenance has to be performed, but we paid significantly more for this stay than we have in the past ($120 a night, compared with previous stays, which have cost us between $70 and $80/night), and felt that the pool was almost unusable.

I noticed that the quality of the rooms was significantly lower than in previous stays; more than once I was provided with a bath mat with brown stains on it; the towels were threadbare and there was mould in the shower. The grout in the tiles in the bathroom area was also dirty and mouldy. I have attached photos for your information. Additionally, twice during my stay, the hot water was not working in my room and I was forced to have a cold shower. The air-conditioning in my room also stopped working and had to be repaired at one point during my stay. This is certainly not what I expect of a four star hotel.

One morning I noticed a room service tray left at the end of the corridor; there was a significant amount of food left on the tray. This tray sat in the corridor for more than 24 hours; eventually I told the concierge about this and it was removed, however, again, this is not what I expect of a four star hotel.

Overall I was extremely disappointed with my recent stay and feel that I can no longer recommend the Ananta as a great place to stay to my friends. As much as I have loved this hotel in the past, I now feel that I was significantly overcharged for my recent stay, given all of the above, and I could have enjoyed a more pleasant stay elsewhere for less.

Having said that the staff were, as always, welcoming and accommodating, and this complaint in no way reflects on the staff.

Disappointed

We booked here as a start to our Bali family holiday because it was within our budget and it had a rooftop bar. The website shows this bar online in its pictures, some trip advisor reviews mentioned it and when you drive up to the front of the hotel there are big posters promoting happy hour at the rooftop bar. 

Only thing is there isn’t a roof top bar, not anymore the space isn’t even under renovation there is no bar just a padlocked area of nothing this bar has been closed for sometime. 

To mislead people by promoting  and taking your money and your booking without mentioning that the roof top bar is no more, is damn right misleading and DISHONEST! 

That’s why I give Ananta one star along with the fact that the Doof Doof music around the pool can be heard from the 6th floor. 

Now NO ONE was ever around the pool and on numerous occasions I requested the bar staff turn down the music.

I’m on holidays I’m not at a RAVE Party. They would turn it down and within half an hour slowly turn it up again. I would ask them please turn it DOWN. 

I was either the only guest at the pool or I had my daughter with me. This loud pool music is probably the reason why the pool is always so deserted.

This is a 2 and a half maybe a 3 star hotel it’s definitely not a four star. The hotel is clean, rooms are dated but clean and the air con works well. Wifi is intermittent pretty tragic and very slow. Our Toilets broke down every other day but were fixed quickly and the shower water does smell bad like rotten eggs awful and is a bit salty tasting. Key cards for both of us stopped working but were quickly replaced. The beds are king size and comfortable with good big pillows. All very clean.

Breakfast was included in the Tarif it was okay however the staff,  all of the staff were amazing. 

Pool area was average with a swim up bar. However we would of spent all day drinking cocktails and relaxing there if it wasn’t for the loud music and the fact the drinks we wanted could NOT be made because they had no rum, no Bacardi, all we wanted was a Bacardi and coke they had no Bacardi, so we went somewhere else to spend our money. 

The fine dining mentioned on the web site is joke we ate dinner there once, we were the only people in the place the food was well below par.

Very disappointing to be ripped off in this way, no compensation was offered all staff said on the occasions we brought it up was that the rooftop bar was closed and would not be opening.

I was expecting to start our family once a year holiday watching the sunset on ananta’s rooftop bar sipping cocktails, that’s why we booked it. We were all so disappointed.

Instead we had Doof Doof music around a concrete pool area. As I write this from the 6th floor I can here the pool music pumping out loudly looking out my window and guess what there is NO ONE at the damn pool. 

I give Ananta one star we would never ever ever come back!  Even though the staff are lovely and the hotel is clean, tired but pretty but NOTHING like the beauty of its web site photos and reasonably priced! Never again! 

Ananta advertising is it has a rooftop bar but there is NO rooftop Bar!

This was my 3rd visit to this hotel, but this time I had injured my knee just before traveling.  I was delighted to see a gentle ramp leading into the hotel, and to find I could get to the elevator, dining area, etc without a single stair.    The hotel is stunning architecturally, with broad white steps leading into the interior pool, restaurant, and fountains courtyard, but the elevator swiftly got me where I wanted to go.
The hotel staff is amazing, the rooms spotless, and the view from the rooftop delightful.

Bad leg...great spot!

We booked 3 poolside rooms for an 8 day family holiday. My wife had stayed at the Ananta some years ago, apparently during its glory years and we were confident of a laid back resort atmosphere that our teenage children would enjoy as much as us. Well…..we soon noticed there was a severe lack of maintenance. In fact, we weee told only 50 rooms in the resort were now used and the top 2 floors had basically been abandoned . The rooftop bar is non existent, our showers hardly worked, digital card door lochs needed reprogramming most days, getting pool towels and ice to keep drinks cold ( as the room fridges were set to room temp) was like pulling teeth. The breakfast was a mediocre repetitive buffet for the first half if our stay until after New years when they didn’t even bother and only offered an “al la carte” American or Indonesian “ breakfast .
Staff were friendly and doing their best but were usually hard to find. Rarely manning the pool bar, reception desk and late to make rooms up . Rooms have minimal facilities, no extra pillows, mini bar, ice , adapters , we noticed some pool access rooms had stained curtains. 
Despite the above, we had a great time but it wasn’t because of the standard of accommodation.
This place was once great , is in a good location and could be excellent again with some investment and a change of attitude. Presently though , there’s obviously better options 

Once great place neglected

Lovely place with beautiful staff. Ideal location as it is very close to the beach, restaurants and shopping. Great position without spending a fortune.

Rooms are nice, double bed, good amenities with tea and coffee facilities, shampoo and body wash, and hair dryer. Very clean but a little on the older side. Perfect for us as we didn’t use the room much. 

Pool area was cool, lots of sun beds however if it was busy you would struggle to find one. Swim up bar was really nice and the barman was so friendly! 

The place was a little on the older side but still a truely nice place to stay.

Nice but a little aging

This stunning hotel is designed so as to calm eyes and bring inner serenity referring to guest's minds of grandeur quality charm and calm. Every little detail has been carefully considered an elegant balancing act of artistic and pure simplicity. This magnificent establishment is just 5 minutes' walk from the Legian beach and 35minutes' drive from the airport. The enchanting rooms are fitted with a flat-screen satellite TV minibar and tea/coffee-making facilities. En suite bathrooms include free toiletries a hairdryer and slippers. This elegant property is located on the world famous Legian Bali where the beach shopping opportunities, romantic restaurants and entertainment venues await to be explored.  The signature restaurant serves delicious Balinese specialties and international dishes.  Children may romp at the paddling pool, while adults swim in the sparkling pool or keep updated at the Internet corner.

Please note: In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on Wednesday, March 9, 2016 (from midnight March 8, 2016 to early morning March 10, 2016). Check-in and check-out will not be possible on March 9, 2016.
You'll be asked to pay the following mandatory lunch and dinner on Nyepi Day at March 9, 2016 at the hotel:
* Buffet Lunch: IDR 185.000 nett per person, and
* Buffet Dinner: IDR 250.000 nett per person.


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Ananta Legian