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Beach

the place is amazing!! clean, roomy, organized. we love it so much! we would love to extend our stay at the penthouse but there was no availability. we will surely come back to stay here next time!! thank you for the pleasant experience for my children’s first Bali visit!!

penthouse

The experience was Great! The villa is fully equipped with all the necessaries, clean and the air conditioners are cold. Also, the service is super fast and the staff are friendly. The breakfast choices are delicious. We were happy till the last day.

Vinila villas are Recommended!

Our group of 4 stayed in Villa 1. The pool was lovely and rooms large and with partly open air ensuites. Lovely ❤️

While they no longer run a restaurant, the meals we had were great. We had daily breakfast and twice ordered in for dinner including a Seafood BBQ cooked for us on New Years Eve. That was well worth it and I recommend you try it. 

We communicated with staff when ordering breakfast etc via WhatsApp which minimised any language barriers. If we wanted something specific or prefer to talk with someone the excellent services by the Manager Ayar was on hand. He was a very savvy and competent Manager. We were very impressed! ⭐️

Our rooms were cleaned every day along with regular testing of water quality in the pool. Staff were a delight to interact with.

We found getting around easy. We walked everywhere as there was plenty of footpath shading to walk into the main areas. When we wanted to hail a Blue Bird they were easily available. 

We loved our stay.

Beautiful surroundings and exceptional service

Wonderful way to kick of our trip in Bali.
We stayed 5 nights in a three bedroom Villa (no 1) with myself, husband, sister and brother in law.
All bedrooms  are air conditioned and have ensuites including the main one upstairs.
It features a communal self contained kitchen/living area which is also air conditioned and main bedroom in same area.
A beautifully manicured Villa garden and exceptionally clean pool.
We did use the third room as a communal bathroom while splashing around in the pool which we did a lot of.
The staff were absolutely amazing and could not do enough for us.
Our breakfast was included in our stay which was plentiful - tip Nasi Goreng is amazing!
They also have a water cooler you can refill up bottles ect.
You will need what’s app for communication and ordering room service which is prompt and friendly.
Their restaurant wasn’t open to eat at unfortunately due to Covid and still getting back on their feet.
We decided to stay in for New Years Eve and pre ordered a seafood bbq which two amazing staff members came an and cooked this for us and even set it up in the kitchen for us to enjoy.
The Villa was very clean and serviced daily.
Tue complex is about a 15 minute walk to the main streets of Nusa Dua and mostly shaded by neighbouring resorts trees. Do take a hat though.
The complex is so tidy and features such well kept plants and general surrounds.
24!hour security on site.
One thing I will mention is the decking beside the pool needs some attention. But being in the tropics it probably requires regular maintenance.
Other than that our stay was perfect!

Beautiful Paradise

Hi Travellers

Just returned from a two-nights stay at Vinila Villa by Nakula Bali from 3-5 May 2024. We were assigned Villa 1, a Duplex 3 bed-room. Booked via Agoda at SGD $278 nett per night with breakfasts for 4 pax inclusive. 

VERY BAD BOOKING EXPERIENCE
Pretty sure I saw on Agoda free cancellation 24 hr prior like in all other properties I booked before. The moment i clicked,  it became FULLY CHARGED and NON-REFUNDABLE. I was horrified and IMMEDIATELY contacted Agoda via online and called in to talk to Agent as well as emailed Vinila Villa WITHIN SECONDS. Agoda said NON-REFUNDABLE nothing can be done, i explained i reported within seconds surely there is something they can do to help members while I await flight tickets to be confirmed. Even if I have seen wrongly, reporting immediately within seconds, the property has not lost chance of re-selling one room yet, give me at least a couple of days for flight confirmation. Agent said will call me back after speaking with Vinila but never did for both occasions. 

VINILA  VILLA completely ignored and did not reply to all emails.

Don’t book this property if you think you may need assistance or clarification as they don’t bother to reply or help.  

In hospitality there must be an avenue to assist customer and member of Agoda especially when matter is reported within seconds and with online booking sometimes there could be glitches or technical lag. There is no or super low displacement at this point.  SUPER DISAPPOINTED and APPALLED with AGODA's customer service and VINILA VILLAS - so called " An Award Winning Luxury Villa by NAKULA.  Subsequent general enquires about property and stay were all not replied to.

ARRIVAL @ VILLA
Upon arrival there  was NO one at counter. There is a QR  to scan for assistance which i whatsapp this number as well as anther whatsapp number in their website. 

No one came. We looked around and saw a staff watering plants and despite standing next to him to talk to him, he did not look at us nor respond - very strange. We looked around further and saw another staff thank goodness he helped to walkie-talkie and shortly after a staff called BEM came to assist. BEM Is very helpful and efficient and he seems to have to do EVERYTHING from Front Desk to In Room Dining to Concierge to everything.

VILLA (Duplex 3 bedroom)
Overall a nice Villa, we had Villa 1 right next to Check in, Security and Staff room hence everything is delivered to us very fast.  

Living Room
Has a "vomit" smell when air-con is on and doors all closed which they sprayed Room Freshner to mask it however once air con is off and doors ok there is no smell.  

I whatsapp to ask for Room Freshener and Insect Repellent as we spotted insects. It was not responded to till later afternoon I whatsapp again. 

Room 1 (twin bed next to main door)
Outdoor shower and dry vanity area is not partitioned hence after shower, floor is completely wet. There were centipede at outdoor shower and lizard in bedroom.

Room 2 : King bed next to living room : no  comments shared on this room

Room 3 : Level 2
* Toilet is extremely HOT like sauna
* WEAKEST PRESSURE shower I have ever had and its completely annoying for 2 of us long-hair ladies during shampoo.
* Overall toilet fittings are rusty.
* Air con in bedroom not very cool at highest fan speed and coolest temperature setting. 
* For people who needs COMPLETE DARKNESS to slee,  you will be SO DISAPPOINTED and angry to be awaken by brightness. See photos. 
Curtain does not cover all the way to the floor so sunlight can be seen from below in the morning.
* There are two long floor-to -ceiling window panel with blinds, blinds are faulty, does not cover to the floor, cannot be closed completely and bright LIGHT completely can be seen,  worst is the panel that is directly at HEAD of bed. It’s a silly design that I cannot comprehend.
* There is NO MIRROR in the bedroom at all, no dressing table and doing makeup is a complete impossibility.
* BIG Lizard in the living room and little flies overall.
* Swimming pool and landscape is nice
* In Room Dining food is VERY GOOD ! French Fries, PASTA delicious.
* I found it strange that 2 staff started using our living room basin to wash plates and cutleries after breakfast, I find this not acceptable as its our Villa and we need our privacy and space to enjoy the Villa. I understand they want to wash and return all plates, bowls and cutleries back to kitchen cupboard but we are enjoying our swim and family time …. 
* Breakfast delivery is prompt each morning delivered by BEM again.  The Bakeries all CANNOT make it. Mee Goreng is yummy.

Would i book this Villa again, certainly NOT. 

In all business let alone hospitality, Vinila Villa by Nakula, so called a 5-star Luxury Award Winning property is a complete let down during booking experience and the property is just so-so, not very wowed.

Hope this help your search for a villa in Nusa Dua area in Bali.

DONT book without reading my experience 1-3 May 2024

Vinila Nusa Dua Villa is conveniently located in the popular Nusa Dua area. The hotel has everything you need for a comfortable stay. All the necessary facilities, including free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service, private check in/check out, are at hand. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, bathroom phone, complimentary instant coffee, complimentary tea, free welcome drink. To enhance guests' stay, the hotel offers recreational facilities such as golf course (within 3 km), outdoor pool, spa, massage, kids club. Vinila Nusa Dua Villa is an excellent choice from which to explore Bali or to simply relax and rejuvenate.

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Vinila Villas by Nakula