Grand Tour of Southeast Asia with Singapore City Stay

The order of events and sightseeing may vary according to local conditions or for operational purposes. The schedules of the domestic airlines in country are subject to frequent changes. For this reason, we have indicated approximate times only. Your local guide will inform you of any schedule changes as they are informed of them. Some road construction &/or weather conditions may lengthen the driving times. Our intention is to adhere to the day-to-day itinerary as printed; however, order of events and sightseeing may vary according to local conditions.

If booking more than 12 weeks before departure a deposit of €324.50pp will need to be paid at the time of booking with the full amount payable at 12 weeks prior to departure. The deposit applies to adults and children. If you are within 12 weeks of travel then the full balance of the holiday will be payable.

Vietnam visa requirements

A visa is not required for stays up to 45 days for British Citizens.

Cambodia visa requirements

A visa is required for entry into Cambodia and this will need to be purchased on arrival. The cost of this is approximately USD $30 per person and will need to be paid in cash. Please note that it is important that is plenty of space left in the passport, as a Cambodian visa alone takes up one page. Alternatively you can apply for your visa online at https://www.evisa.gov.kh/. If you are applying online you need to apply at least 4 days in advance.

Thailand visa requirements

A visa is not required before you travel to Thailand; you will be issued with a tourist visa valid for 30 days on arrival into the country. Further advice should be sought from the applicable tourist authority for other nationalities and for general queries. We strongly advise you check your destinations' Tourist Board or Embassy for the most up-to-date guidelines regarding visas and passport validity.

Borneo/Malaysia visa requirements

A visa is not required for your trip to Borneo. Further advice should be sought from the applicable tourist authority for other nationalities and for general queries. We strongly advise you check your destinations' Tourist Board or Embassy for the most up-to-date guidelines regarding passport validity.

Declaration form: You must fill in the Malaysia Digital Arrival Card (MDAC) - https://imigresenonline.imi.gov.my/mdac/main to enter Malaysia. You should complete this within 3 days before your arrival. The forms need to be filled in, and the registration email/letter should be printed for presentation at the customs gate. See the Malaysian Immigration website - https://imigresenonline.imi.gov.my/mdac/main for further information, including exemption details.

Singapore Arrival Card: All arrivals in Singapore must complete an electronic SG Arrival Card in the 3 days before they enter Singapore. This online form asks for travel details and a health declaration. It is illegal to submit a false declaration. Biometric information is also recorded and scanned when you enter and depart Singapore (iris, facial and fingerprints).

This visa information is a guideline only and is subject to change; up-to-date information regarding the process and fees will be advised at the time of calling the Travel Visa Company.

Please note that final flight details will be confirmed on your e-ticket and final documentation which will be sent to you approximately 21 days before departure. Weight restrictions will be finalized on your final documentation. Should you wish to take additional luggage you will need to pay extra at check-in. Check-in should be at least 3 hours before departure. If you wish to arrange Airport car parking or accommodation at preferential rates, we recommend you book this in advance with Holiday Extras on 0871 360 2000, quoting HX313.

IMPORTANT: A printed E-ticket is no longer required at check-in, all you need to do is present your passport to the staff at the desk and your boarding pass will be given to you. Please note that you should carry your invoice with flight details on it as you will need to show this at the airport.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras. To arrange your travel insurance with Holiday Extras, please call 0800 781 4237 and quote 'WK830' for preferential rates. Please ensure you provide us with the name of your insurer, policy number and their 24-hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, http://travelhealthpro.org.uk/, www.hpa.org.uk, your General Practitioner or a specialist clinic.

All our tours feature a “Tour Pace” to help find the right holiday for you. To travel on any of our tours requires unaided mobility and the ability to stroll around the sights, climb stairs, and get on and off coaches and boats. The tour pace of the Grand Tour of Southeast Asia is rated as intermediate. This is largely due to the amount of travelling on flights and coaches. A good level of fitness is required as you may be on your feet for approximately four hours in a day, though this will be interspersed with regular breaks and will vary from day to day. You will be walking around the sights, getting on and off coaches, boats, and climbing steps which may be irregular. You will stay in a variety of hotels throughout the tour. Our guides will always endeavour to provide the highest level of service and assistance; however, they cannot be expected to cater for customers who are unfit to complete the itinerary.

Cash machines are available in all the major cities to withdraw money in the local currency.

Vietnam: The currency in Vietnam is the Vietnamese Dong (VND). You can exchange your currency in Vietnam, however, US Dollars are widely accepted in Vietnam should you wish to keep an alternative currency on you.

Cambodia: The currency in Cambodia is the Cambodian Riels, known as KHR.You can exchange your currency in Cambodia, however US Dollars are widely accepted in Cambodia should you wish to keep an alternative currency on you.

Thailand: The currency in Thailand is the Thai Baht (THB). We recommend that you exchange you currency before you leave the UK, however cash machines are available in all the major cities to withdraw money in the local currency.

Malaysia: The currency in Malaysia & Borneo is the Malaysian ringgit, we recommend that you exchange your currency before you leave the UK.

Singapore: The currency in Singapore is the Singapore dollar, we recommend that you exchange your currency before you leave the UK.

It is important that you budget carefully and ensure you have the right form of currency before you arrive in the country. Cash machines will also be available throughout the tour in order to withdraw money in your local currency.

As normal practice you may be asked for your credit card details on check-in at the hotel in order to cover any extras incurred during your stay. If you do not have a credit card, you may be asked for a cash deposit. MasterCard and Visa are widely accepted in hotels as well as American Express.

You will need to take money with you to cover any personal purchases such as souvenirs, laundry, any meals not included in the itinerary as well as drinks and any additional snacks. Approximately £600- £700 per person will be sufficient for the duration of the tour. It is a good idea to try and maintain a supply of small notes and change in the local currency for tipping or small purchases.

Tipping

Tipping is not compulsory and is at your discretion. However, Should you wish to tip we recommend you tip your guide approx USD $4 per person per day and your driver approx USD $2 per person per day. Please note tips on cruise ships are not included. If you wish to tip, we would recommend USD $2 per person per day. Additionally, if you would like to tip bell boys, porters, boat crew etc this is at your discretion. Tips are accepted in the local currency.

The minimum number of travellers in your group will be 10, and the maximum will be 35. If in the unlikely event there are less than 10 people booked on your tour date, we will endeavour to reduce any disruption to your holiday and try to operate your tour with lower passenger numbers. If we are not able to operate your departure date, then you may be asked to change to a different date and a full refund will be made available to you should this alternative not be suitable.

There is no minimum number of travellers for this extension however the main tour passenger numbers will apply for the main part of the tour. If in the unlikely event there are less than the required number of people booked on your main tour date then you may be asked to change to a different date. A full refund will be made available to you should this alternative not be suitable.

This is a fully escorted tour meaning that you will be met by a local guide in each of the cities that you visit, ensuring that you have first-hand knowledge at all times.

Your city stay is at leisure. Transfers are included.

Boats

During this tour you will be boarding various vessels. Cabins come with en suite facilities and air conditioning. However room size can be restrictive, we recommend to take a smaller overnight bag on to the ship. This can be arranged by leaving your larger luggage on your tour bus overnight at your own risk.

Your accommodation is selected for convenience, location, comfort or character. Hotel accommodation is generally rated as local three to four-star standard, but please note there is no international classification system for hotels, and differences in facilities and quality do exist between the UK and Asia. All group tours hotels have private bathroom facilities and air-conditioning, where needed. Rest assured that all accommodation used by Mercury Holidays is regularly inspected by our staff and partners to ensure that standards meet your needs.

Breakfast is always western style and served in the hotel each morning. A variety of restaurants are visited giving you the chance to experience a range of dishes and flavours.

Please contact Customer Experience for questions about other dietary requirements or allergy information. Vegan, and vegetarian options are available, all meal requests need to be sent over to our suppliers before travel.

It is not recommended to drink the tap water, even in developed countries water may contain unfamiliar elements that can cause upset stomachs. In less developed countries water is not filtered in the same way.

If you are travelling within the below Vietnamese Public Holidays please note that celebrations can last a couple of days and during these times some businesses will be closed and coach, air and train travel may be affected. Tourist attractions will be open but may be crowded. Tet Holiday is between January and February, International Labour Day is on 1st May every year, Reunification Day is on 30th April every year and National Independence Day is on 2nd September every year.

The three most important Buddhist holidays in Thailand are Makha Bucha Day, Visakha Bucha Day and Asahna Bucha Day. All three are public holidays in Thailand. During this time many shops and business close for the celebrations. Because they are such important religious occasions, there are temporary restrictions in place on alcohol sales with entertainment venues in some areas also closing.

Malaysia celebrates a wide range of religious holidays, the main two being Hari Raya Aidilfitri to mark the end of Ramadan and Deepavali which is the festival of light. It is a time for people to be with their loved ones, self-reflect and renew their faith. Most attractions will not be closed during this time but might be busier than normal. It is advisable to be more covered up to show respect to the local customs. We would recommend that women cover their shoulders and knees and men should wear knee length shorts or trousers when out in public areas during these times

During visits to Churches/Temples please note both men and women need to wear long trousers or skirts to cover knees, Tops with sleeve’s should be worn to cover shoulders.

On your arrival in Saigon you will be met by a representative from our local agent, Lac Viet (LV) Travel, holding a sign displaying: “Mercury holidays”. The Mercury holidays/Vietnam Travel Service representative will show you to your transfer vehicle. Your guide will be able to answer any queries.

Emergency contact information Please find below the emergency contact details for LV Travel head office, Hanoi Contact Telephone number: Anna Hanh Office: 0084 983 096 032 Mr Len Office: 0084 989 200 116

Asian Trails (Thailand) Address: 9th Floor, SG Tower, 161/1 Soi Mahadlek Luang 3 Rajdamri Road, Lumpini, Bangkok 10330, Thailand Contact Number: 0066-2-626-2164 supen@asiantrails.org www.asiantrails.travel Email: attinboundenglish@asiantrails.org

24 hour emergency contact information 0066 (0)98 279 5791 – Elies Rostane

Wildlife expeditions (Malaysia) Contact number: 006016 373 2803 Email: wildlife918@gmail.com