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Pool

The room is in excellent condition, the staff are outstanding, and the breakfast buffet offers a variety of dishes daily. I was there for a special occasion, and they accommodated my request for special decorations and a cake in the room, which was a great addition on top of the great stay.

Exceptional Stay with great experiences

This place is a dump.  Aesthetic is great however, the service and the room is so far the worst (considering it's Sheraton).  It takes 10 - 15 mins to get our room services and moist of water is dripping out from the wall and tile floor.  The room feels damp and musty and the wallpaper are tearing from the moist.  I will never go back to this place and it is far from the city center.

Bad Hotel

Most relaxing break

Came with a few friends for a short break and stayed at Four Points. The hotel is excellent for the following reasons:

1. Good location - close your airport, beach and lots of eateries. 

2. Staff service is friendly 

3. Breakfast buffet offers wide choice and food is good. 

4. Hotel offers free ice cream, pop corn in the lobby area

5. Wonderful spa …. Currently offering 25% off spa treatment. I had a wonderful treatment with Jasmine as my Therapist.

The only improvement I would highly recommend is access to the beach. The beach is beautiful and clean. Access requires crossing the road and walking through a pretty rough path. Thus access path should be improved so all hotel guests can access the beach easily.

In summary, I had a great time here.

Quick and relaxing break in Da Nang

The customer service at this hotel is terrible. We felt unwelcome as soon as we arrived. The receptionist, who barely understood and spoke English, asked me to give him my physical credit card – which is illegal – to hold a deposit. It took us some time to explain to him that we would be paying by cash. We paid the whole room charge, but he gave us a receipt that said “advanced deposit”.
The room was big enough and had a nice view of the ocean, but it was not particularly clean, especially for a five star hotel. Although the room was on the 16 floor, there is a big road in front of the hotel, and the noise can be heard. Keeping the windows open was difficult. The hotel does not allow you to dry your clothes on the balcony, but they also did not provide a clothing rack for us to use inside the room. The elevators were extremely slow. The hotel does not have a proper restaurant for lunch and dinner. We had dinner at the sky bar. The first night the staff there was friendly and spoke good English, and the food was acceptable. But the second night the staff did not understand English well, and the food was so bad that we did not finish it. The expensive food menu has a surcharge of around 12%, which is not written next to the food prices, but at the bottom of the page in tiny letters. No one tells you about it until you are surprised by the bill at the end. 
When we were checking out, it took the hotel fifteen minutes to check our room. This has not happened to me at any other hotel. Then it took me twenty more minutes to receive a proper invoice for my payment from the receptionists, who did not want to stamp and sign it, and insisted on giving us a receipt for an advanced deposit, although we had paid the whole room charge. The receptionist also gave me a receipt for the wrong room at first. She and the other receptionists again barely spoke English. I understand that I am in Vietnam, but Sheraton is a recognized international hotel brand, so I think that it is unacceptable to hire staff that do not speak English. I will not be coming back to this hotel.

We felt unwelcome

Slow elevators (easily a 5-10 minute wait). Very generic/crowd-pleasing restaurants. Service was okay, but nothing notable. The location is excellent, but the beach access across the street felt unmanaged. 

The hotel does have lovely views of the beach and the gym is modern and has panoramic views.

The hotel seems an excellent option for a family with kids. Otherwise, it could be better than my other stays in Vietnam and around Da Nang.

Not a Great Option if You Expect an Elevated Experience

Find the ultimate in relaxation at Four Points by Sheraton Danang, our luxury hotel with 5-Star accommodations and superior service in Vietnam. Our resort-styled hotel boasts an incredibly convenient city centre location near the world-renowned Danang Beach, Dragon Bridge and the popular Hoi An Ancient Town. After a busy day of sightseeing or sunbathing, return to our exquisite hotel and explore a wealth of resort amenities. Take a swim in our hotel's refreshing rooftop pool or indulge in hand-crafted, specialty drinks at our picturesque rooftop bar. Dine in one of our delectable restaurants or retreat to spacious guest rooms with premium bedding, modern bathrooms and stunning views. If visiting for business or social events, treat your guests to meetings or soirees in our sophisticated venues with modern audiovisual technology and ample natural lighting.

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Four Points by Sheraton Danang