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Pool

Hotel and rooms is nice and everything working right way.
Special thank you for swimming pool man and thank you for woman in receptionist who help me with motorbike and all staff. Will coming back. See you

Wonderful 

My girlfriend and I had a one night stay booked here during the corona virus period in March 2020. This hotel is very conveniently located by the airport, and they also offer transportation service which we took advantage of.
The hotel room we had on the 11th floor was clean and comfortable. We were provided towels, soap and shampoo to use in the hot shower. This was great.
The room comes equipped with a television and a kettle, and there are also supplies available to pay for such as biscuits and packet noodles.
The room also comes with air conditioning which worked fine. The WiFi worked great.
Our flight was a late evening flight so the reason we booked this hotel was to be able to use the facilities while we waited around for our flight. It was only in the morning that we discovered that the hotel pool was closed, all of the facilities were unavailable, and even the bar was closed. This was really annoying to hear as we could’ve stayed in a much lower priced hotel nearby and had the same amount of services. It would have been good to have a warning about this in advance, as we would’ve changed hotel.
We had breakfast in the morning which was included in our room price, but we didn’t really enjoy it. It seemed to be set food with no choice, so we ended up having a beef noodle soup and a sunny side up egg on a plate. The fruit was a bit dry too, probably left out from the day before.
The staff here we found to be quite friendly and welcoming. When we complained about the lack of facilities and the pool being unavailable, one of the staff members let us stay in our room until 4pm, which was fine but I don’t see why we weren’t just allowed to stay in there until we had to leave.
Overall, perhaps we just visited the hotel at a bad time, but it was a pleasant stay despite there being no facilities available.

Good and bad experience

Dear Samdi Hotel,

I really had a wonderful business trip in Danang and was so happy to be here your hotel, it is a luxury boutique hotel with well-equipped facilities and amenities, staff was so kind and attentive, food was contentment too.
I will be back soon next trip and will assuredly introduce the hotel to my friends.

Regards,
John K.

Business Trip

A very nice hotel, responsive staff, especially a girl at the counter named Thu Huyen, very pleasant, responsive, very professionally performing her duties.It helps to solve any question or problem that arises instantly, the client does not experience any difficulties.

Rest after work

I recently stayed at Samdi Hotel and unfortunately, my first experience could not be worse. A few minutes after getting into the room, I got an electric shock when trying to turn on the lamp, probably there was a bare wire at the lamp. The staff did not quite understand what had happened after I notified them.

Although I was grateful that the hotel staff replaced the lamp, at first, I did not hear any apology, compensation, or whether I needed medical attention. Waiting for a while, I went down to the reception, requested compensation, and after a few interactions, staff upgraded my room and offered breakfasts, which was the highlight of how the situation was handled. Once they understood what happened, the receptionist was very sincere and apologetic. However, I later experienced unacceptable attitude from the manager when I explored options for medical assistance (if needed) for the lingering numbness in my hand. The moment I got electric shock, the vacation stopped being fun. The moment I received unacceptable attitude from the manager, I gave up dealing with Samdi Hotel. 

The customer service was poor, and the way the staff (especially manager) handled the situation was not satisfactory. To me, receiving an electric shock in a hotel room is a serious matter that needs to be handled with utmost attention and care, but it seemed like the hotel staff did not share the same level of concern. I would have not given a review here if the manager had dealt with the situation in a more empathetic and professional manner. I would say, don't expect too much from the customer service here, especially if the staffs did not have the same perception about the situation as you, because the manager would not even listen to what you say.

Shocking experience (literally)

Samdi Hotel is a popular choice amongst travelers in Da Nang, whether exploring or just passing through. Both business travelers and tourists can enjoy the hotel's facilities and services. To be found at the hotel are 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service. Designed for comfort, selected guestrooms offer television LCD/plasma screen, additional bathroom, additional toilet, clothes rack, complimentary instant coffee to ensure a restful night. Take a break from a long day and make use of fitness center, sauna, indoor pool, spa, massage. Discover all Da Nang has to offer by making Samdi Hotel your base.

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Samdi Hotel