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I don’t think I have ever written a review like this and I’ve thought long and hard about how to phrase this report before starting to type.  Everything I list below has already been shared with the hotel either during our stay or since our return home, we have not heard back from them.

Our stay was for two nights and, in total, we spent less than forty hours at this hotel.  We should have checked out after the first night, if not before.

One of our reasons for choosing to visit Palma was that it was my husband’s 71st birthday on the day we arrived.  We have enjoyed many holidays on Mallorca and particularly enjoy visiting the city of Palma.  It was for this reason we left the north of the island where we had been enjoying an excellent holiday to have a two night break in the city before flying home.  

We are not difficult people requiring only a clean room, comfortable bed, balcony, if possible a sea view and good food.  We don’t want nightly entertainment or day time activities.  We prefer to pay for half board and at check-in we were asked for our preferred dinner time being told all a la Carte meals were cooked to order.

To summarise:-
- We checked in lunchtime on 20th May 2024 and almost immediately left the hotel for Palma.  It was my husband’s birthday and we wanted to enjoy a tapas lunch at a cafe/bar we like.
- 7 p.m we returned to the Paradiso Gardens.
- At 8:15 whilst drinking our after dinner coffee on the terrace a large group of inebriated residents started to disrupt the evening meals for too many guests.
- The staff kept providing alcohol for the already inebriated guests.
- Shouting, chanting, loud music played through a portable speaker, singing, raucous behaviour   continued.
We asked to speak to the management - a young waitress was sent to speak to us.  A more senior member of the restaurant staff approached, we started to explain the problem, this older male member of staff walked off and never returned.  He offered his much younger colleague absolutely no support. Another couple joined us and also asked to speak to management, again nothing. A young single lady guest also approached staff about the behaviour of these guests.  Other guests just left the restaurant. The noise and disruption continued.  Finally we were directed to speak to the overnight receptionist.  He refused to telephone management so we could talk to them. Reception noted our complaint and emailed management.  The couple who joined us told the receptionist that they had telephoned him 3 times during the previous night complaining about noise from other rooms, he did nothing.  The receptionist agreed with this statement.  We all returned to our rooms.
10 p.m sitting on our balcony loud music through a speaker from the balcony next door, shouts, singing, screaming.  We have a video.
Disrupted sleep due to noise from other guests.
Tuesday 21st May 2024
Spoke to manager, played her the video from the previous night.  Before it even started “Yes, I know who these guests will be!  I spoke to them yesterday (before we arrived) I told them if I wanted a DJ I would hire one.  We operate a three strike system of warnings.”  These guests had obviously disrupted other guests before we arrived yet they were still staying at the hotel.  The problem with the 3 strike system is other guests suffer whilst the management are working their way through this procedure.  I’m certain this comment would be humorous if you had had a night’s sleep.  “All my staff are trained to deal with drunk or noisy guests.”  It was obvious that the young waitress was very apprehensive.  The older male member of staff completely blanked us and the night receptionist did absolutely nothing apart from send an email.  We were offered a massage.  Spa treatments are not for us.
We went out for the day returning around 4 p.m.
The ‘Please Service Room’ sign which guests are asked to place outside their room on the door handle, had been changed from YES to NO by other guests.  We know it was showing YES when we left as we had to return to our room so had the opportunity to check the sign.
Room NOT serviced.
Telephoned reception, no cleaners available, towels sent to room.
5 p.m Screaming and shouting from next floor down and to our right by young female guests.  Music started blaring out through speaker.  Took video on mobile phone.
Music stopped suddenly, Fire Alarm bell started to ring - telephoned reception.  
During the night - whistling in corridor around 1:30 a.m. Around 3 a.m shouting in corridor then knocking on bedroom doors.
Standing on balcony at 3 a.m could see two young guests carrying alcohol into another block.  Manager had told us when we spoke with her that she had a stack of alcohol in her office that she had confiscated from guests!
At checkout we were asked if the previous night had been better than our first night.  When we started to mention the whistling, shouting, knocking on doors the receptionist blanked us.  He was not interested.
On checkout we asked for their Head Office email address - receptionist could only provide data protection officer email address.  We have carried out a web search for the head office contact details and found nothing.

We had resided at this hotel for less than 40 hours during which time we had very little sleep.  The other couple who spoke to us resorted to sleeping tablets.  

Later on the day of checking out and when we had arrived home we received an email from this hotel which included the statement “we are very sorry that you left unhappy, because we have tried to do everything in our disposal to make sure that you did not leave dissatisfied.” The management sent a bottle of wine to our room when we returned late afternoon on the 21st May 2024 roughly 6 pm.  When we were having our dinner later that evening a senior manager of the restaurant came up to us to say they had a cake for us which “should have been delivered to your room with the wine - but we forgot.”  We suggested that, as we were leaving early the following morning, the cake be shared amongst the staff.  However they insisted that the cake was ours and could they deliver it to our room?  Ten minutes later we were told that the cake was too large for the in-room fridge!  Again we asked that the staff enjoy it as we would never be able to eat it before we left.  No.  We left the cake when we departed, where it had been left by room service, hopefully the staff was able to enjoy the cake.

We have never had such a dreadful two night stay in any hotel.  We left totally exhausted having had very little sleep.

The hotel has obviously been renovated.  The public areas and our room were clean and comfortable, the food was good.  However what could be a very pleasant place to stay is completely let down by its management and staff.  When you have paid a not insignificant amount of money for your stay surely you should be able to expect the management and staff to have a structure in place that ensures other guests are not inconvenienced, or their sleep totally disrupted, by inebriated young people.    One excuse we were given was “we do not know who is booking a room!”  Playa de Palma is a leisure resort.  Having visited it is obvious that the entire environment of this area centres more towards the 18 - 30 single sex group type holiday makers.    

Behind the reception desk there is a large sign warning guests of the laws relating to “Jumping off Balconies” and the fines imposed the Government.  However this warning and a notice stating that the swimming pool could not be used before 11 a.m were the only two rules that we became aware of.  There is no signage that we saw during our stay that requires all guests to show consideration and respect to other residents staying at this hotel.  Such signs should be strategically placed throughout the public areas and in rooms.  These should not be seen as an intrusion but might help to guarantee that everyone enjoys their stay at the hotel.  In the email we received from the Guest Services Manager the day we left the hotel Cloe stated ““your complaint will help us to reinforce the rules we have and to be even stricter.” “Moreover, in summer we are going to have security at night to avoid these issues.”  This statement is an acceptance from the hotel that they are experiencing problems due to the behaviour of other guests.  However waiting for the “summer” is far too late.  The problem certainly existed during our stay.

Another suggestion that might help is reducing the serving time of breakfast or brunch as the hotel refers to this meal.  It is available until 1 p.m which allows those returning in the early hours of the morning to sleep in yet still have their breakfast.  

We were told that all staff were trained in dealing with difficult/inebriated guests.  The staff might have watched the video but not one single member of staff offered any support or help.  Indeed we were completely blanked by one more senior member of staff on duty on the night of 20th May 2024.  The night receptionist refused to telephone the Manager advising that guests were being inconvenienced and upset by unruly behaviour.  Whilst refusing to contact management the bar staff still fulfilled the drink orders from the guests causing the disruption.  There was no management or security within the hotel evenings and nights.  In the email we received from the Guest Relations Manager during our homeward journey she states    “For future visits to Mallorca, feel free to contact us again as we have a hotel in our chain called Pure Salt Garonda, which is a little closer to Palma, and with a totally different type of client.”  We were told, by Cloe, that our complaint would be forwarded to Head Office.  We have not had a response from Head Office.  

Our stay at the Paradiso Gardens was totally unacceptable and we will not return.

Dreadful stay due to disruptive guests

This hotel is an oasis of calm in a fairly hectic locality. Has the balance of modern simplicity with the softness of nature. Staff are an amazing team Chloe and Antonio in particular have went out of their way to ensure our stay was memorable. Breakfast a delight every morning with and extensive range to suit every palette. Spa facilities excellent. Couldn’t recommend highly enough

Lena C

We stayed here in June 2024, we would highly recommend this hotel. The staff are amazing, the location is away from the busy street so it's quiet! Everything is so clean with a very relaxing atmosphere!! The pool area is lovely with a bar which serves cocktails/mocktails!! The staff arranged a special treat for us on our last night for our engagement!! We were very grateful for our relaxing stay at Hotel Paradiso Garden!! Sophie from Ireland 🇮🇪

Wonderful Experience

The images we based our booking on, simply does not match the reality! It’s a much smaller pool area than expected. This is predominantly a German tourist area and as such we felt like the odd ones out. The whole resort is totally tailored for German holiday makers which unfortunately is not mentioned in any of the hotel information.
As far as the staff, room and food at the hotel was concerned, we couldn’t fault anything. Overall we enjoyed our stay but would not return to this area in the future.

Resort tailored totally to German holiday makers.

We had a premium room with ‘garden’ and that was an excellent choice. Personal was very friendly. Breakfast was gold not great.
We had half board. The dinner was a la cart. There was less choice and the quality of the food/cooking was not very good. The nice names on the menu did not cover the load. It's all too cheap.

Nice hotel, diner is less.

The Paradiso Garden is a hotel located in Playa de Palma. The hotel offers modern rooms, restaurant with dietary options, spa, outdoor swimming pool with bar, facilities for cyclists and golfers, entertainment and various events that are carried out during the season. Breakfast is served buffet style followed by brunch at lunch time and a la carte dinner. The Paradiso Garden has 147 rooms with full bathroom, balcony, terrace or garden, telephone, free Wi-Fi, Satellite TV, air conditioning, heating, mini bar and safety box. The hotel is located in the quietest area only 200 meters from the beach. The distance to the airport is only 5 km and to Palma city 9 km. There is a bus stop 50 meters from the hotel with buses to Palma every 10 minutes and to the airport every 30 minutes.

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Paradiso Garden