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Had a fantastic trip with family, including two young kids. 

Hotel and grounds were really clean and well maintained. The villas are  large and the addition of the kitchen was really convenient. The hotel is about a 25 minute walk to the main strip of Las Americas, however it’s an easy walk. 

We stayed all inclusive, and although the food options are not as extensive as others we have stayed in, we always found something to eat each night. The options during meal times is also not large, but again always something to snack on.

The nightly entertainment was always enjoyable. Special call out to Andrea who was great with the kids and gave a great Pilates class.

Green Garden June Review

We spent 10 days here from 2-12 June 2024. We arrived late on the Sunday night and was provided with some bread rolls, ham and cheese in our room as we had missed tea time. Staff on arrival were welcoming and very polite and helpful. First impressions of the hotel was that it was lovely and clean and the staff were great. We were travelling with our 2 girls, one 7 and one almost 2. Checked into our room and it was really nice. It was clean, spacious and really well equipped. The next morning we went for breakfast and were really happy with the food. Really clean, small variety but quality. Our girls loved the pancakes and Nutella. The staff again very polite and helpful, could not fault them. On the 3rd night We did have a small flood in our apartment which security woke us up at 4am and checked we were ok and moved us rooms. Luckily nothing was damaged, a few clothes which were left on the floor got wet but they kindly offered to launder these for us. We then didn’t want to go back into a damp room so they let us stay in a ground floor 2 bed apartment which was an upgrade from our previous room. The pool areas were always kept clean and tidy. Lunch times the food was really good and tea were ok but we preferred breakfast and lunch. We couldn’t fault the staff at all. We didn’t realise how far away of a walk it was to the beach, town etc so that’s the only thing that would stop us booking here again with the kids. Adults it’s fine, about 20 mins. We should have done our research better. It was too far for the kids to walk of an evening especially after playing in the pool all day. Taxis were cheap enough but not ideal to have to rely on. Entertainment for the kids was really good, our kids enjoyed the mini club in the treehouse and the Mickey Mouse party with face painting. However I feel the evening entertainment could have been a little better. We have not given a five star because we did not agree with our all inclusive being cut off at 12pm on the day of departure when our flights were at 9pm. Our transfer was at 6pm so this meant we were sat on a sun lounger for 6 hours with our kids who where absolutely sweating and couldn’t really sit our of the shade unless in reception. We were given a lunch voucher with 1 drink allowed. As much as we don’t mind having to pay for drinks etc I don’t think that’s fair as we did not arrive until late on the Sunday at which point food was finished and we only managed to grab 2 drinks for our room as it was late. Overall had a lovely stay, the staff are amazing. But probably wouldn’t return just because it’s too far for us :)

A great family hotel, a little too far to walk for us

Fantastic resort. Loads of activities each day for young and old. A games room is available which had a good variety of machines. Staff were amazing. My young daughter and I attended Pilates with Andrea and she was brilliant.  Adriana took care of the entertainment for all the children. She was brilliant also. Nothing too much trouble for any of the staff. Plenty of food on offer all day with themed nights each night. Snack bar was well serviced and provided food and a variety of drinks. The pool area was very clean and well organised with a life guard on duty all day. He was excellent at managing the guests which ensured a calm but fun environment. Rooms and resort in general very clean and well maintained. Thank you to everyone at Green Gardens for a fantastic holiday.

Fantastic stay

Just got back from a wonderful week as a family of five 3 children aged 3 9 11 .We all had a brilliant time we were all inclusive . Food was amazing ! Something for everyone every day .Complex was so clean , every staff member we came across were so friendly.  Honestly could not fault our holiday . Siam park is a must whilst here  !

Amazing resort could not fault holiday

This would most definitely would have been a five star review had it not been for our last day. 

Firstly, the positives. As a group of professional women we chose the hotel as it seemed to tick boxes for a relaxing, luxury break away. The resort itself is beautiful and clean and not your standard holiday accommodation. The villa, pool area, restaurant and bar lovely, stylish and impeccably clean too. The staff are extremely friendly, helpful and can’t do enough for you. The food good quality, fresh, hot with lots of variety. The snack area chilled so everything is kept cold and the chipped wristbands a great idea which means you don’t have to worry about keeping track of a key. Especially, if like us you are in a group and may want to come and go at different times. 

However… and this really did make a huge difference to our stay… The all inclusive finishes at 12pm the day you check out. Meaning, for us as a group who weren’t being picked up till 8pm, a whole day after breakfast with no food or drink. Yes, we were told we could pay for drinks and food but when you’ve spent nearly £700 for a four-day stay this seemed money grabbing and unusual, especially for the quality of establishment. Having all stayed at multiple 4 star + all inclusive resorts all over the world, none of us have ever experienced this and always been allowed to use the facilities all day regardless of checkout time. In fact - our last girls trip at a 3-Star property even offered this benefit. The resort also isn’t close enough to other bars and restaurants so it’s not really a case of wondering elsewhere for food without jumping in a taxi or a good twenty minute walk (not what you want in 25 plus degree heat). I wonder maybe if this is why they do it as they know you will have to spend more money with them as a captive audience?

On top of this we’d paid and extra €10 an hour to extend our room and checkout till 6pm (€60 in total) and the ceasing of our all inclusive package was not communicated to us at the point we asked to delay our checkout.

We collectively all said over the weekend we’d like to book again for next year and would recommend it to others or come back with our families. Now, we won’t be booking again and will not recommend as this is a fundamental issue that it appears we are not alone in commenting on judging by other reviews. I would wholeheartedly suggest to the management team that they reconsider this policy. If they were to, we would definitely return. But alas, if not we won’t be going back.

Last day disappointment

During the warmer months of the year, guests can use the outdoor swimming pools. Health and beauty facilities include Massages. Pool bar. Guests can rent a car from the hotel.

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Green Garden Resort and Suites