Can I claim a refund for costs occurred during my holiday for something that should have been included?

If something was included as part of your holiday package and you have confirmation of this on your documents, then you should have in fact received this. This includes: transfers, board basis, room upgrades and luggage. If this is not the case and you have receipts for costs occurred to yourself, then please email them to customerrelations@mercuryholidays.com and we can review your case.

Please note, special requests are often at the discretion of the hotelier and can not always be guaranteed.