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Find answers to popular travel questions.Search above or browse by topic below

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Special assistance

I have particular special requirements - can these be arranged?

How do I book an accessible room?

Can my dietary requirements be catered for?

Can I book airport assistance?

Accommodation

What does each Meal Plan include?

What do I need to check in at my hotel?

Will I need to pay any taxes/fees on arrival to my hotel?

Can I add a special room request?

Payments

What payment options do you accept?

How much is my deposit payment?

Financial protection

Travel documentation

Do I need a passport to travel abroad?

How long should I have left on my passport in order to travel?

Travel insurance

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.