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Find answers to popular travel questions.Search above or browse by topic below

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

Hotel upgrades

Can I change/upgrade my board basis?

Can I upgrade my room type?

Complaints

How do I make a complaint whilst on holiday?

What if I am unhappy with my hotel?

Transfer information

Where can I find details regarding my transfers?

What should I do if my transfer hasn't shown up?

Hotel information

What time is check in/check out?

Can I arrange late check out?

Cutting your holiday short

What happens if I need to come home early?

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.