Changes to your holiday

We start planning the holidays many months in advance. Whilst it is unlikely that we will have to cancel your holiday or make changes to it, occasionally we may have to do so, and we reserve the right to do so at any time. We also reserve the right to make changes to or correct errors in our brochure, and on our website. Further, your flight details may change, or a hotel may close down. If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used may be subject to change. We promise not to make any significant changes (as described below) to or cancel your confirmed holiday arrangements less than 28 days before departure, unless we are forced to do so as a result of force majeure (see clause 11). If we have to cancel or make a significant change to your arrangements, we will give you the following choices:

1. Accepting the changed arrangements as notified to you; or
2. Accepting an offer of alternative travel arrangements of a similar or higher standard to that originally booked if available with you paying an additional fee or receiving a refund in respect of any price difference
3. Accepting an offer of alternative travel arrangements of a lower standard to that originally booked if available (with a refund in respect of any price difference)
4. Cancelling or accepting the cancellation and receiving a full & prompt refund of all monies paid to us.

A significant change is a change made before departure which, on the basis of the information given to us by you at the time of making your booking, we can reasonably expect will have a major effect on your holiday.

The following changes are examples of significant changes when made before departure:

• A reduction in the number of nights of your holiday
• A change of your outward departure time or overall length of your of arrangements of 12 or more hours
• A change from a day flight to night flight (providing time of departure is changed by more than 8 hours for shorthaul and 12 hours for longhaul). A night flight which is changed to depart after or before midnight is not a change of date. A change of overseas airport, return UK airport or return flight time of less than 12 hours will not be a significant change. Where your airport is changed we promise to transport you from your overseas accommodation to your alternative overseas airport or from your UK airport of arrival to your UK departure airport (except for changes made from/to: Gatwick/Heathrow/Stansted/Luton or Glasgow/Prestwick or Birmingham/East Midlands).

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again we will assume that you have chosen to accept the alternative booking arrangements.

We will not cancel your travel arrangements less than 70 days before departure, except for reasons of force majeure or failure by you to pay the final balance. In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:

(i) if, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

(ii) If we cancel your booking and no alternative arrangements are available and/or we do not offer one.If we make a significant change and you do not accept the alternative arrangements or if we cancel less than 70 days before departure, we will also pay compensation as detailed:

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

IMPORTANT NOTE: We will not pay you compensation and the above options will not be available where:

We are forced to make a change or cancel as a result of Force Majeure (see clause 11)

• We make an insignificant change
• We cancel as a result of your failure to make full payment on time
• Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you
• Where we make a significant change or cancel your arrangements more than 70 days before departure

Please note: Where arrangements with a higher price than the original arrangements is are offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.

Compensation will not be paid in respect of children staying at hotels for free and, where payable, will be paid on a pro-rata basis of the adult rate where children have received a reduced rate. Very rarely, we may be forced by force majeure (see clause 11) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.